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Windows Update endless seach & endless restart


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#1 taly

taly

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Posted 28 March 2016 - 11:11 AM

Endless restart notification began several weeks ago. 
Last installed updates on 3/22/16: KB3102429, KB3035583, KB2952664, which remain.
That day, I individually uninstalled all updates from beginning of 2016; endless update checks ensued.
 
About 9months ago installed Windows10, then shortly afterward resorted to Windows7. Windows10 always downloaded along with subsequent updates but I was able to prevent its installation.
 
 
Original hard drive was damaged and replaced following drop to floor. Tech/advisor no longer available to me.
 
From current Speccy;
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Pentium T4400 @ 2.20GHz 53 °C
Penryn 45nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Motherboard
Dell Inc. 0K138P (Microprocessor) 58 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel Mobile Intel 4 Series Express Chipset Family (Dell)
Intel Mobile Intel 4 Series Express Chipset Family (Dell)
Storage
119GB ATA Crucial_CT128MX1 SCSI Disk Device (SSD) 45 °C
Optical Drives
MATbleepA DVD+-RW UJ890 SCSI CdRom Device
Audio
IDT High Definition Audio CODEC


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#2 Edwin009

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Posted 28 March 2016 - 01:36 PM

Hello,
 
In order to resolve the issue, please try the following steps:
 
Click on Start and in search box type Services.msc and hit enter.
 
In services window, right click and stop the following services: Background 
 
Intelligence Transfer Service, Cryptogrpahic and Windows Updates.
 
Leave the services window open and access c:\windows\SoftwareDistribution. 
Clear all the contents of Software Distribution folder. 
 
Next access c:\windows\System32\catroot2. 
 
Clear all the contents of Catroot2 folder. 
 
Go back to the services window and restart the 3 services that were stopped. 
Restart the computer. 
 
Disable any 3rd party security software and retry Windows updates.

Edited by Queen-Evie, 31 March 2016 - 02:26 PM.
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#3 taly

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Posted 29 March 2016 - 12:01 PM

Hello,

 I've followed your instructions 7 to 9 times. There is no change other than next to "Most recent check for updates" and "Updates were installed" it now says Never.

 

Initially, and after each restart, in Background Intelligence Transfer Service, the Stop was faint, indicating it is already stopped. Start was more bold, and it reponded when clicked, and again to stop; two or three latter times, the same ocurred for Windows Updates.

 

With each new attempt, Software Distribution and catroot2 folders were found repopulated. I was unsure of how to "clear" those folders; I clicked "select all" then "disable" followed by a window which asked if I wanted to send contents to Recycle Bin, which I chose.

 

Your assistance is appreciated and I await the next round.


Edited by taly, 29 March 2016 - 12:03 PM.





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