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USB3.0 drive not recognized, but seems to be working!


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#1 devilus

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Posted 28 March 2016 - 09:23 AM

My motherboard doesn't support USB3.0. So I decided to install an USB3.0 PCIe card: Inateck KT4007 with Renesas USB3.0 Controller.

 

No problem with Sandisk OTG USB3.0 drive. However when plugging in Transcend JetFlash 710S 64GB to 3.0 ports, there is an unknown device shown in device manager with error code 29. The name Transcend is shown up in the removable devices list. It seems to be working faster than the USB2.0 ones. However, the yellow exclamation mark remains until it's unplugged. Same behaviour on Vista or Windows 7 (dual boot system).

 

Attached File  Transcend USB3.0+Inateck KT4007.jpg   80.18KB   0 downloads

 

Attached File  Transcend USB3.0_cr.jpg   18.77KB   0 downloads

 

 


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


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#2 JohnC_21

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Posted 28 March 2016 - 09:31 AM

Right click the device with the yellow exclamation point. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.



#3 devilus

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Posted 28 March 2016 - 09:42 AM

Right click the device with the yellow exclamation point. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.

There is no ID shown. Just "Unknown device".

 

If it would help: usb.inf:Generic.Section.NTx86:BADDEVICE.Dev:6.0.6002.18875:usb\unknown

 

By the way, when I'm trying to update drivers, it says "already installed".

 

Thanks.
 


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#4 JohnC_21

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Posted 28 March 2016 - 09:45 AM

If you get this same Yellow exclamation code on the other computers I would have to say the problem is with the flash drive itself. I would return it if still under warranty. 



#5 devilus

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Posted 28 March 2016 - 09:50 AM

If you get this same Yellow exclamation code on the other computers I would have to say the problem is with the flash drive itself. I would return it if still under warranty. 

I tried to find a friend with USB3.0 connectors on his computer. Still no success!

 

(Sometimes the flash drive has problems on USB2.0 ports as well.)


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#6 JohnC_21

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Posted 28 March 2016 - 10:08 AM

(Sometimes the flash drive has problems on USB2.0 ports as well.)

 

USB 3 is backward compatible with USB 2. If you are also having problems on USB 2 I would definitely look at exchanging it or getting a refund.



#7 devilus

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Posted 28 March 2016 - 10:45 AM

 

(Sometimes the flash drive has problems on USB2.0 ports as well.)

 

USB 3 is backward compatible with USB 2. If you are also having problems on USB 2 I would definitely look at exchanging it or getting a refund.

 

Thanks again. I just logged in to my Amazon account. It says "This item is no longer eligible for return". I had ordered it on Jan 28, 2016. Don't know what to do now.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#8 JohnC_21

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Posted 28 March 2016 - 10:50 AM

Contact Transcend directly. Explain the problem and ask for an exchange.

 

http://www.transcend-info.com/Global.aspx



#9 devilus

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Posted 28 March 2016 - 10:59 AM

Contact Transcend directly. Explain the problem and ask for an exchange.

 

http://www.transcend-info.com/Global.aspx

I'll try it. Thanks.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#10 JohnC_21

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Posted 28 March 2016 - 11:01 AM

Post back an update on how Transcend responded. Thanks.



#11 devilus

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Posted 29 March 2016 - 05:33 AM

Finally I tried the flash drive on a Windows 10 computer with USB3 ports. Same problem:

 

Attached File  Windows 10_Transcend 710S_Device Manager.jpg   99.66KB   0 downloads


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#12 JohnC_21

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Posted 29 March 2016 - 07:55 AM

That confirms that it is a problem with the flash drive itself.



#13 devilus

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Posted 29 March 2016 - 08:46 AM

That is the answer to my support request I wrote to Transcend few days ago:

 

"Sorry, We didn't see this problem before , matbe it's your USB3.0 PCIe card (Inateck KT4007)problem.
You can try JF710 on another computer to see which cause problem.


You can also visit Transcend support and download to learn more about products, software updates, FAQs and much more."

 

No further response to my feedback.

 

 

And that is the one I received from Amazon today:

 

"...I would've issued a replacement for you but I'm not sure if the replacement item would be compatible therefore to help you in this regard,I've requested a refund for $xx.xx..."

 

Amazon is great. :thumbup2:

 

 


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)





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