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Computer randomly crashing


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#1 ADTRDan

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Posted 27 March 2016 - 01:28 AM

I recently built a new computer and have been having issues with it crashing. I have been unable to force this to happen to figure out what it is but I have been watching some type of video every time it has happened. It's not overheating as i have yet to even see any part of the computer hit over 40 C.

 

http://puu.sh/nVsiK/58e216d33a.jpg  (rather large picture so i didn't want to embed it.)

 

Upon the crash the sound locks up and skips, the screen turns blank, then it just restarts. The event view is showing this.

 

Error    3/26/2016 11:59:11 PM    WHEA-Logger    20    None

 

A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor APIC ID: 0

 

 

The reading around I've done has been mainly saying to try to update the chipset drivers but I'm running windows 10 and that motherboard has no driver updates for it.

 

Attached Files


Edited by ADTRDan, 27 March 2016 - 01:29 AM.


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#2 usasma

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Posted 27 March 2016 - 05:07 AM

The fatal hardware error is a STOP 0x124 error.  More technical information on the error is available here:  http://www.carrona.org/bsodindx.html#0x00000124

The point about this error is that it is mainly a hardware type problem, but it can also be caused by compatibility issues or lower-level drivers. (such as chipset).

Unfortunately (IMO), it's an error that's reported by CPU to Windows, so there isn't much understandable information in it.

 

One lone dump file usually isn't adequate to make a diagnosis.  Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

As there are no 3rd party drivers listed in the memory dump, we're forced to focus on either hardware problems, or Windows problems.

3rd party drivers are still a possibility, but are less likely since they're not in the memory dump.

For example, it's possible that a 3rd party driver did something wrong in the memory space of another driver and then exited - leaving no trace of it's dastardly deed until the system crashed.

 

As long as Windows is fully updated (and you've double checked), then it's most likely hardware.

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Then, we normally start with diagnostics, but on new systems we start with double/triple checking all connections (with the exception of the CPU/cooler/fan combo).

Using proper anti-static precautions; unplug everything, verify that the slots and plugs are clean and free of dirt/dust/etc, then firmly and carefully seat them again.

Double check and gently wiggle the connections to make sure that they are firm.

Also make sure that the standoffs are properly installed on the bottom of the motherboard - so that the pin ends on the bottom don't short out on the tray that they're sitting on.

 

If it still crashes after that, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If all of those pass, then start on this procedure:  http://www.carrona.org/strpdown.html

 

Here's a summary of the memory dump:

 

Analysis:
The following is for informational purposes only.
**************************Sat Mar 26 23:58:46.376 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032616-13625-01.dmp]
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime: 0 days 0:00:05.084
Probably caused by : AuthenticAMD
BugCheck 124, {0, ffffe001cc75d038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001cc75d038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

And here's a summary of the STOP 0x124 error information:

 

Microsoft ® Windows Debugger Version 10.0.10586.567 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\SysnativeBSODApps\032616-13625-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
OK                                             c:\symbols
Symbol search path is: c:\symbols
Executable search path is:
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Machine Name:
Kernel base = 0xfffff803`d3489000 PsLoadedModuleList = 0xfffff803`d3767cd0
Debug session time: Sat Mar 26 23:58:46.376 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:05.084
Loading Kernel Symbols
.............................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe001cc75d038, 0, 0}

Probably caused by : AuthenticAMD

Followup:     MachineOwner
---------

1: kd> !niemiro.auto_errrec; q
===============================================================================
Common Platform Error Record @ ffffe001cc75d038
-------------------------------------------------------------------------------
Record Id     : 01d187dcf36d675a
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/27/2016 3:58:46 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001cc75d0b8
Section       @ ffffe001cc75d190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001cc75d100
Section       @ ffffe001cc75d250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe001cc75d250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001cc75d148
Section       @ ffffe001cc75d2d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfe00000000070f0f
  Address     : 0x00000000fcffc360
  Misc.       : 0xc00a0fff01000000



 


Edited by usasma, 27 March 2016 - 05:10 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ADTRDan

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Posted 27 March 2016 - 03:44 PM

The first link you provided me wouldn't work so I ran the sysnative file collection. Also when I tried doing perfmon /report from the cmd window it doesn't seem to work. Ran for 20 minutes without ever changing.

 

As this crash seems to only happen once a day (has only happened to me twice in a day once. And there was one point with three days in between) I went ahead and took your other advice as well and double checked all connections within the pc.

Attached Files


Edited by ADTRDan, 27 March 2016 - 05:26 PM.


#4 usasma

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Posted 28 March 2016 - 04:45 AM

Don't worry about the perfmon report - I rarely use it.

 

Your UEFI/BIOS (version F2) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The rest of the memory dumps were nearly identical to the one that you uploaded earlier.

This means, to me, that it's most likely a hardware problem (so my original suggestions still are the way to proceed).

 

Analysis:
The following is for informational purposes only.
**************************Sat Mar 26 23:58:46.376 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032616-13625-01.dmp]
Windows 10 Kernel Version 10586 MP (6 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime: 0 days 0:00:05.084
Probably caused by : AuthenticAMD
BugCheck 124, {0, ffffe001cc75d038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001cc75d038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ADTRDan

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Posted 28 March 2016 - 11:40 AM

The motherboard is a fairly old one and version F2 is the most up to date version of the BIOS they have. As for the windows updates everything appears to be up to date. When i checked the only update was for windows defender.

 

I've ran both gpu and cpu stressers without any problems. The connections were also fine. Checked them all and it crashed again last night anyway. Working on getting these other tests done but the fact they're bootable is making it take a bit longer



#6 ADTRDan

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Posted 29 March 2016 - 04:27 AM

I have ran the windows memory test (I have no idea how accurate it actually is but it is all I can do for now) with no errors. As I said I currently can't run a bootable program as i need to get a usb.

 

Is there any chance this is because there have been no chipset drivers installed for the PC? As I've said before when I checked the motherboard on the website the only windows 10 drivers were USB, audio, and LAN drivers. The only chipset drivers available were for windows 7 and vista.

 

http://www.gigabyte.us/products/product-page.aspx?pid=5195&dl=1&RWD=0#driver

^My current motherboard


Edited by ADTRDan, 29 March 2016 - 04:27 AM.


#7 usasma

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Posted 29 March 2016 - 08:05 AM

I'm not a fan of the Windows Memory Diagnostic as it had serious limitations the last time(s) that I tried to use it.

But, that was a while ago - so I can't say how it performs now.

That being said, I'm still very happy with MemTest86+

 

Gigabyte still appears to offer drivers for W10 for your motherboard.

In general the other drivers are available when Windows gets installed - but I'm not certain how much testing of this that Gigabyte would have done.

 

Another option is to investigate the AMD website for updates to the chipset drivers for this motherboard.

You can let it scan your system here: http://support.amd.com/en-us/download

Or you can try this download page for the 7 series chipset:  http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%2010%20-%2064


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 ADTRDan

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Posted 30 March 2016 - 02:44 PM

I appreciate all the help but it seems I managed to figure out what the problem was. It was a voltage problem to the HT core. After upping the voltage to 1.3V it hasn't happened since.

 

Edit: Nvm. It didn't crash for 48 hours after changing it but just did it again. Same bsod same event code same everything. :/


Edited by ADTRDan, 31 March 2016 - 06:14 AM.





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