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The application has failed to start because it's side‐by‐side...


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13 replies to this topic

#1 Beschravi

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Posted 26 March 2016 - 03:28 AM

I receive the  error message below when trying to load a program on my machine. Any clue to what might

cause this problem?

 

'The application has failed to start because it's side‐by‐side configuration is incorrect. Please see the application

event log or use the command-line sxstrace.exe tool for more detail.'

 

 



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#2 hamluis

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Posted 26 March 2016 - 08:12 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 Beschravi

Beschravi
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Posted 26 March 2016 - 10:35 AM

Thank you very much indeed. I sincerely do appreciate it. Here is the log file for Mini Tool Box...

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Michael (administrator) on 26-03-2016 at 11:19:57
Running from "C:\Users\Michael\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: 810-135qe Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/26/2016 11:16:59 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

 

Error: (03/26/2016 11:12:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (03/26/2016 10:33:53 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   14 2.0.168.192.in-addr.arpa. PTR SOLO-1.local.

 

Error: (03/26/2016 10:33:53 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.2:5353   14 2.0.168.192.in-addr.arpa. PTR SOLO_1.local.

 

Error: (03/26/2016 10:33:53 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   14 4.0.168.192.in-addr.arpa. PTR SOLO-1.local.

 

Error: (03/26/2016 10:33:53 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.0.4:5353   14 4.0.168.192.in-addr.arpa. PTR SOLO_1.local.

 

Error: (03/26/2016 04:48:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (03/26/2016 04:23:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (03/26/2016 04:14:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (03/26/2016 04:12:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

System errors:
=============
Error: (03/26/2016 10:57:31 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/26/2016 10:57:31 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/26/2016 10:34:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the GenieTimelineService service.

 

Error: (03/26/2016 10:33:46 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

 

Error: (03/26/2016 10:33:37 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

 

Error: (03/26/2016 03:53:52 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

 

Error: (03/26/2016 03:53:44 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

 

Error: (03/25/2016 11:59:29 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

 

Error: (03/25/2016 11:59:22 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

 

Error: (03/25/2016 10:26:16 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

 

Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Flash Player 21 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Adobe Illustrator CS2 (HKLM-x32\...\Adobe Illustrator CS2) (Version: 12.000.000 - Adobe Systems Inc.)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\{7F28165B-148D-4672-AA21-469D9E6E3CB6}) (Version: 20.21.3317.03861 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.21.3317.03861 - Alcor Micro Corp.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AT&T Troubleshoot & Resolve (HKLM-x32\...\ATT-AT&T Troubleshoot & Resolve) (Version: 8.5.1.16 - AT&T)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Celtx (2.9.7) (HKLM-x32\...\Celtx (2.9.7)) (Version: 2.9.7 (en-US) - Greyfirst)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6805 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3606 - CyberLink Corp.)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.1.3907 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Deep Rybka 4 (HKLM-x32\...\{804E1D0A-82DB-4E95-9D3D-870B2A508380}) (Version: 12.18.0.0 - ChessBase)
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.93 - DivX, LLC)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.16.1 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ExpressCache (HKLM\...\{6E55C9F8-138E-4128-8A9F-6464725BE98A}) (Version: 1.0.102.0 - Condusiv Technologies)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5205.31 - PC-Doctor, Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Documentation (HKLM-x32\...\{C869E3D3-23D3-4102-A5C5-3D33448FC613}) (Version: 1.1.0.0 - Hewlett-Packard)
HP My Display (HKLM-x32\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 2.10.009 - Portrait Displays, Inc.)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.2.8.25 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.2.8.17 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.51 - Logitech Inc.)
Malwarebytes Anti-Exploit version 1.8.1.1189 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.1189 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3.5716 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.4.18.00 - NETGEAR Inc.)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.6.0.142 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 364.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 364.44 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 364.51 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 364.51 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.10.2.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.10.2.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 364.51 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 364.51 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Opera Stable 36.0.2130.32 (HKLM-x32\...\Opera 36.0.2130.32) (Version: 36.0.2130.32 - Opera Software)
Philips Songbird (HKLM-x32\...\Philips Songbird) (Version: 5.4.1980 (1980) - Koninklijke Philips Electronics N.V.)
Pivot Software (HKLM-x32\...\{0217E1D1-BCEF-4A61-AF6D-F7740F65A066}) (Version: 9.03.004 - Portrait Displays, Inc.) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink Bluetooth Stack64 (HKLM\...\{66C75C3D-11A0-E560-B1EC-0AC14B6012E3}) (Version: 9.0.730.1 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.33.1 - Mediatek)
ReadySHARE Vault (HKLM-x32\...\ReadySHARE Vault) (Version: 3.0 - Genie9)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.30175 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.6704 - CyberLink Corp.) Hidden
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14083.17 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14083.17 - Samsung Electronics Co., Ltd.)
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.40.012 - Portrait Displays, Inc.) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 5.1.0270 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.10.2.40 - NVIDIA Corporation) Hidden
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.109 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Tesseract-OCR - open source OCR engine (HKLM-x32\...\Tesseract-OCR) (Version: 3.02.02 - Tesseract-OCR community)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vulkan Run Time Libraries 1.0.3.0 (HKLM\...\VulkanRT1.0.3.0) (Version: 1.0.3.0 - LunarG, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

 

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 16337.36 MB
Available physical RAM: 11503.47 MB
Total Virtual: 32672.92 MB
Available Virtual: 27546.86 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1846.52 GB) (Free:1731.36 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.27 GB) (Free:1.98 GB) NTFS

 

========================= Users: ========================================

User accounts for \\SOLO_1

Administrator            Guest                    Michael                 

 

**** End of log ****

 

  

And here is the result for Speccy:  http://speccy.piriform.com/results/wltkuPrQcRLs1v3fHKdZVTX


Edited by hamluis, 26 March 2016 - 04:24 PM.


#4 Queen-Evie

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Posted 26 March 2016 - 11:52 AM

What program will not load?

#5 Beschravi

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Posted 26 March 2016 - 12:14 PM

Hiya Queen Evie, I hope your day is going well.

 

So far this is the only program that's affected as far as I know...

 

Deep Rybka 4 (HKLM-x32\...\{804E1D0A-82DB-4E95-9D3D-870B2A508380}) (Version: 12.18.0.0 - ChessBase)
 



#6 dc3

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Posted 26 March 2016 - 12:36 PM

Open the Control panel, select Network and Internet, then click on Home Group.

 

Under Home Group click on Start the Home Groups Troubleshooter.

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste the log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Beschravi

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Posted 26 March 2016 - 03:25 PM

Here's the results from Security Check...

 

 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````

Norton Internet Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 77 
 Java version 32-bit out of Date!
 Adobe Flash Player 20.0.0.306 
 Adobe Reader 10.1.16 Adobe Reader out of Date! 
 Mozilla Firefox 40.0.3 Firefox out of Date! 
 Google Chrome (48.0.2564.116)
 Google Chrome (49.0.2623.87)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Exploit mbae-svc.exe  
 Malwarebytes Anti-Exploit mbae64.exe  
 Malwarebytes Anti-Exploit mbae.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

I did run the Home Group trouble shooter but the only thing it came up with was it stated 'system time did not sync with

the local standard time' or something close to that but it did not post a log. I ran the trouble shooter again but this time it

came back with no errors. Incidentally the time showing on my computer's clock is correct.
 



#8 dc3

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Posted 27 March 2016 - 09:12 AM

I had seen that the copy of Adobe Reader was outdated, you should have  Xl installed.  A unsupported browser can become a security risk.

 

If you use java you need to update to the latest version.  If you do not use it I would suggest uninstalling it.  I've never had it installed on any of my computer.

 

You should also upgrade Firefox to the latest version.

 

UAC is a pain in the derriere for most of us, so we disable it.  If you are the only person using this computer or are comfortable with any other users I personally don't see a problem with disabling it.

 

Please restart the computer so that any changes the troubleshooter made will go into effect.


Edited by dc3, 27 March 2016 - 09:19 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Beschravi

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Posted 27 March 2016 - 07:03 PM

Thank you very much, I did follow your instructions. I hope you're enjoying a truly

wonderful Easter Sunday. I ran the security check once again.

 

 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````

Norton Internet Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````

 Adobe Flash Player 20.0.0.306 
 Mozilla Firefox (43.0.1)
 Google Chrome (48.0.2564.116)
 Google Chrome (49.0.2623.87)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Exploit mbae-svc.exe  
 Malwarebytes Anti-Exploit mbae64.exe  
 Malwarebytes Anti-Exploit mbae.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#10 dc3

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Posted 28 March 2016 - 09:06 AM

After restarting the computer has there been any change in your problem?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Beschravi

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Posted 28 March 2016 - 03:40 PM

No, that didn't solve the problem I had. However, I just now got on the computer for the first time today and installed a 

Windows update; Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

and for some strange reason the problem is gone. Now I'm more confused than before... but I'm not complaining. :)



#12 dc3

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Posted 29 March 2016 - 08:57 AM

This is why Microsoft creates these updates. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Beschravi

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Posted 29 March 2016 - 11:21 PM

Thank you, I truly appreciate your help.



#14 dc3

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Posted 30 March 2016 - 08:36 AM

You are welcome.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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