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Slooooowww Laptop


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8 replies to this topic

#1 annebradsmith

annebradsmith

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  • Location:Temecula, CA
  • Local time:10:09 AM

Posted 25 March 2016 - 01:35 AM

Hi.  My son's laptop has been slow for a while now so he wants a new one.  I don't think it's that old so let's see if we can't find out what is wrong.

 

Windows 7 64bit. i5. 4GB RAM.  Samsung NP300e4c

 

It's slow at everything.  Starting up, loading applications, surfing, everything.  The fan is running hard right now.

I see that there are a lot of pop-ups in Chrome.   Don't quite understand this as i would expect Norton360 to knock them down.

 

It looks like it runs a little hot so i'll spray some compressed air in it after this post.

 

 

Here's some info that i saw requested in similar posts (MiniTool Box and Speccy).

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by nathan (administrator) on 24-03-2016 at 23:25:41
Running from "C:\Users\nathan\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 300E4C/300E5C/300E7C Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/24/2016 08:58:12 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2016 08:31:48 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (03/23/2016 11:34:22 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/23/2016 11:24:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2016 09:29:34 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/23/2016 09:19:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2016 07:57:07 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/21/2016 08:39:33 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/21/2016 08:36:01 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (03/21/2016 08:36:01 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
System errors:
=============
Error: (03/24/2016 09:00:45 AM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error: %%2
 
Error: (03/24/2016 08:52:23 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Windows 7 for x64-based Systems (KB2952664).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 (KB3135983).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB3138962).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Windows 7 for x64-based Systems (KB3123862).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB3126587).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB3126593).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 (KB3122648).
 
Error: (03/23/2016 11:32:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB3139914).
 
Microsoft Office Sessions:
=========================
Error: (03/24/2016 08:58:12 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/24/2016 08:31:48 AM) (Source: System Restore)(User: )
Description: C:\windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (03/23/2016 11:34:22 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/23/2016 11:24:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2016 09:29:34 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/23/2016 09:19:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2016 07:57:07 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/21/2016 08:39:33 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: HTTP status 403: The client does not have sufficient access rights to the requested server object.
 
Error: (03/21/2016 08:36:01 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (03/21/2016 08:36:01 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
=========================== Installed Programs ============================
„Windows Live Essentials“ (HKLM-x32\...\{19ADD3BF-C42B-47DC-81C6-5E9731B668C4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
„Windows Live Mail“ (HKLM-x32\...\{2720009D-9566-45A7-A370-0E6DAC313F3F}) (Version: 15.4.3502.0922 - „Microsoft Corporation“) Hidden
„Windows Live Messenger“ (HKLM-x32\...\{122800FE-3AAF-4974-9FBD-54B023FA756A}) (Version: 15.4.3538.0513 - „Microsoft Corporation“) Hidden
„Windows Live“ fotogalerija (HKLM-x32\...\{C877E454-FA36-409A-A00E-1240CEC61BBD}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Ace of Spades (HKLM-x32\...\Steam App 224540) (Version:  - )
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.197 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WT085587) (Version: 2.2.0.82 - WildTangent) Hidden
Age of Empires III (HKLM-x32\...\{70F8B183-99EB-4304-BA35-080E2DFFD2A3}) (Version: 1.00.0000 - Microsoft Game Studios) Hidden
Age of Empires III (HKLM-x32\...\InstallShield_{70F8B183-99EB-4304-BA35-080E2DFFD2A3}) (Version: 1.00.0000 - Microsoft Game Studios)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.122 - Atheros)
Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Atheros)
Bejeweled 2 Deluxe (HKLM-x32\...\WT089286) (Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Build-a-lot (HKLM-x32\...\WT085597) (Version: 2.2.0.82 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WT085567) (Version: 2.2.0.82 - WildTangent) Hidden
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2227 - CyberLink Corp.)
CyberLink Media+ Player10 (HKLM-x32\...\InstallShield_{34FBC7C4-CD31-4D93-A428-0E524EAC4586}) (Version: 10.0.1110.00 - CyberLink Corp.)
CyberLink MediaShow (HKLM-x32\...\InstallShield_{80E158EA-7181-40FE-A701-301CE6BE64AB}) (Version: 5.0.1130a - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3802 - CyberLink Corp.)
CyberLink PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3306 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.5016 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT085559) (Version: 2.2.0.82 - WildTangent) Hidden
Easy File Share (HKLM-x32\...\{12F81925-F3C1-40DB-91F7-777817974319}) (Version: 1.2.4 - Samsung Electronics Co., Ltd.)
Easy Migration (HKLM-x32\...\{AD86049C-3D9C-43E1-BE73-643F57D83D50}) (Version: 1.0 - Samsung Electronics Co., Ltd.)
Easy Settings (HKLM-x32\...\{17283B95-21A8-4996-97DA-547A48DB266F}) (Version: 1.1 - Samsung Electronics CO., LTD.)
Easy Software Manager (HKLM-x32\...\{DE256D8B-D971-456D-BC02-CB64DA24F115}) (Version: 1.2.10.7 - Samsung Electronics Co., Ltd.)
Easy Support Center (HKLM\...\{0738F5F1-8E70-49A6-8692-F5722E1E5A4D}) (Version: 1.2.20 - Samsung Electronics Co., Ltd.)
E-POP (HKLM-x32\...\{F06DD8D9-9DC8-430C-835C-C9BF21E05CC1}) (Version: 1.0.1 - Samsung Electronics CO., LTD.)
ETDWare PS/2-X64 10.7.12.6_WHQL (HKLM\...\Elantech) (Version: 10.7.12.6 - ELAN Microelectronic Corp.)
Farm Frenzy (HKLM-x32\...\WT085618) (Version: 2.2.0.82 - WildTangent) Hidden
Fotogalerija Windows Live (HKLM-x32\...\{E59969EA-3B5B-4B24-8B94-43842A7FBFE9}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotografii usługi Windows Live (HKLM-x32\...\{CB3F59BB-7858-41A1-A7EA-4B8A6FC7D431}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie foto Windows Live (HKLM-x32\...\{CB66242D-12B1-4494-82D2-6F53A7E024A3}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Insaniquarium Deluxe (HKLM-x32\...\WT085622) (Version: 2.2.0.82 - WildTangent) Hidden
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35342 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.2.1410 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2618 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
John Deere Drive Green (HKLM-x32\...\WT085580) (Version: 2.2.0.82 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Movies Toolbar for Internet Explorer (Dist. by Bandoo Media, Inc.) (HKLM-x32\...\ilividmoviestoolbar181IE) (Version: 1.8.1.0 - IAC Search and Media)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton 360 Premier (HKLM-x32\...\N360) (Version: 22.6.0.142 - Symantec Corporation)
Norton Family (HKLM-x32\...\NSM) (Version: 3.5.1.17 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NVIDIA Graphics Driver 296.01 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 296.01 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.11.1111 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.11.1111 - NVIDIA Corporation)
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Peggle (HKLM-x32\...\WT085663) (Version: 2.2.0.82 - WildTangent) Hidden
Penguins! (HKLM-x32\...\WT085581) (Version: 2.2.0.82 - WildTangent) Hidden
Plants vs. Zombies (HKLM-x32\...\WT085669) (Version: 2.2.0.82 - WildTangent) Hidden
Poczta usługi Windows Live (HKLM-x32\...\{64376910-1860-4CEF-8B34-AA5D205FC5F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Podstawowe programy Windows Live (HKLM-x32\...\{7A9D47BA-6D50-4087-866F-0800D8B89383}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Polar Golfer (HKLM-x32\...\WT085583) (Version: 2.2.0.82 - WildTangent) Hidden
Pošta Windows Live (HKLM-x32\...\{7BA19818-F717-4DFB-BC11-FAF17B2B8AEE}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Raccolta foto di Windows Live (HKLM-x32\...\{ED16B700-D91F-44B0-867C-7EB5253CA38D}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.50.1123.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6608 - Realtek Semiconductor Corp.)
Samsung Recovery Solution 5 (HKLM-x32\...\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}) (Version: 5.0.2.4 - Samsung)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Software Launcher (HKLM-x32\...\{B750B5C2-CC17-4967-905B-29F4EB986131}) (Version: 1.0.2 - Samsung)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.1f3 - Unity Technologies ApS)
User Guide (HKLM-x32\...\{BAE68339-B0F6-4D33-9554-5A3DB2DFF5DA}) (Version: 1.5 - )
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.1.5 - WildTangent)
WildTangent ORB Game Console (HKLM-x32\...\Game Console - WildGames) (Version:  - WildTangent) Hidden
Windows Live 程式集 (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
Zuma Deluxe (HKLM-x32\...\WT089285) (Version: 2.2.0.95 - WildTangent) Hidden
Συλλογή φωτογραφιών του Windows Live (HKLM-x32\...\{C00C2A91-6CB3-483F-80B3-2958E29468F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Основные компоненты Windows Live (HKLM-x32\...\{E83DC314-C926-4214-AD58-147691D6FE9F}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Почта Windows Live (HKLM-x32\...\{B63F0CE3-CCD0-490A-9A9C-E1A3B3A17137}) (Version: 15.4.3502.0922 - Корпорация Майкрософт) Hidden
Фотоальбом Windows Live (HKLM-x32\...\{77F69CA1-E53D-4D77-8BA3-FA07606CC851}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Фотогалерия на Windows Live (HKLM-x32\...\{4444F27C-B1A8-464E-9486-4C37BAB39A09}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
גלריית התמונות של Windows Live (HKLM-x32\...\{CE929F09-3853-4180-BD90-30764BFF7136}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
بريد Windows Live (HKLM-x32\...\{0A4C4B29-5A9D-4910-A13C-B920D5758744}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
معرض صور Windows Live (HKLM-x32\...\{FBCA06D2-4642-4F33-B20A-A7AB3F0D2E69}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 3877.54 MB
Available physical RAM: 1600.37 MB
Total Virtual: 7753.28 MB
Available Virtual: 4772.64 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:442.57 GB) (Free:354.62 GB) NTFS
 
========================= Users: ========================================
User accounts for \\NATHAN-PC
 
Administrator            Guest                    nathan                   
UpdatusUser              
 
 
**** End of log ****
 

Edited by hamluis, 25 March 2016 - 06:46 AM.


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#2 hamluis

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Posted 25 March 2016 - 06:49 AM

Appears to me that you have possible malware installed.

 

Moving topic to Am I Infected forum, where the more knowledgeable can take a look.

 

Louis



#3 dc3

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Posted 25 March 2016 - 08:58 AM

Please download and run the Windows Update Troubleshooter.
 
Post the results in your topic.
 
Clicking on the link above will start the download automatically.
 
 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off. 

Edited by dc3, 25 March 2016 - 09:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 annebradsmith

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Posted 26 March 2016 - 12:51 AM

Ran the Windows Update Troubleshooter multiple times:

 

  • After the 1st time, there were two problems that could not be fixed.
  • After the 2nd time, there was only problem that could not be fixed. "Windows Update error 0x80070057(2016-03-25-T-10_30_26P)".  Interestingly, the Detail Report says that it fixed this problem.
  • Same thing after the 3rd time


#5 annebradsmith

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Posted 26 March 2016 - 01:07 AM

Ran the System File Checker.  

 

"Windows Resource Protection did not find any integrity violations"



#6 dc3

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Posted 26 March 2016 - 08:14 AM

Go to Microsoft Support and use the Fixit there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 annebradsmith

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Posted 26 March 2016 - 01:53 PM

Did as you suggested.  Got exactly the same result.

The summary report says that "Windows Update error 0x80070057(2016-03-25-T-10_30_26P)" could not be fixed but the detail report says that it was fixed.

 

Thanks for your help by the way.

 

In the meantime, I also reset the browser settings to default in Exporer and Chrome after reading that this would fix this Gamezooks pop-up ad i was getting.  It seems to have worked.

 

The system is getting faster not sure it is fixed yet.



#8 dc3

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Posted 27 March 2016 - 09:02 AM

Keep us in the loop so we know what is going on.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Willy22

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Posted 27 March 2016 - 11:39 PM

- Does "Norton 360" come with a Firewall and is it running ? If so, then disable either the Norton or the Windows Firewall. One Firewall suffices.

- I see A LOT OF Windows Updates that "failed" or are "In Progress".


Edited by Willy22, 28 March 2016 - 12:00 AM.





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