Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot upgrade from IE10 to IE11


  • Please log in to reply
9 replies to this topic

#1 lapierre

lapierre

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:12:58 PM

Posted 23 March 2016 - 07:34 PM

I have been notified by several websites that I should upgrade to IE11, because my IE10 ceased being supported on Jan 16, 2016.  I have attempted many times to upgrade to IE11 by following the instructions from Windows.Microsoft.com.  Every time, part way through the installation, a message pops up:  "Internet Explorer did not finish installing.  For more information, see the Internet Explorer Troubleshooter.  This link is also on your desktop for later reference."

 

The IE troubleshooter says to make sure I have sufficient memory, etc., and that I have all the Windows Updates.  I have done all this many times, and IE11 will still not finish installing.

 

Computer and system information is attached, along with the Windows message pop-ups.

 

I would appreciate your advice on how to upgrade to IE11 from IE10.  Thank you.

Attached Files



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:58 PM

Posted 24 March 2016 - 10:28 AM

Are you attempting to install from your desktop...or trying to install via Windows Update?  I suggest installing from the desktop, after downloading the correct version (either 32-bit or 64-bit)..

 

https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

 

Louis



#3 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:12:58 PM

Posted 25 March 2016 - 06:48 AM

Louis,

 

Thank you for the reply.  I am using the Windows 7 64-bit edition, which is correct for my system.

 

After I received your reply, I attempted to install using (1)  your link, (2) Windows Update, and (3) the link provided in the "support ending" notifications from windows.microsoft.com.  All still fail.  The attachment shows the progression using your link (first page) and using Windows Update (second page).

 

Not sure how to proceed, and would appreciate any other suggestions you may have.

 

Lapierre

Attached Files

  • Attached File  Doc2.pdf   858.18KB   3 downloads


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:58 PM

Posted 25 March 2016 - 10:23 AM

Worth a read:  https://technet.microsoft.com/itpro/internet-explorer/ie11-deploy-guide/install-problems-with-ie11 .

 

Louis



#5 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:12:58 PM

Posted 27 March 2016 - 07:13 PM

Louis,

I uninstalled IE10 as a last resort.  Then I attempted to load IE11 from Windows Update (twice), and from your link above, and from https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx .  All failed to finish installing IE11.

I am wonderding if I need to upgrade to Windows 10 to make IE11 work.  Or, should I consider Google or Google Chrome as an alternative browser(s) to IE11?

Lapierre

 



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:58 PM

Posted 28 March 2016 - 02:20 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#7 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:12:58 PM

Posted 29 March 2016 - 11:12 AM

Louis,
 
My MTB content is pasted below.
 
Speccy link:  http://speccy.piriform.com/results/NmXayfbZE3JkknZ7YQojSd0 .
 
I appreciate your continued assistance.
 
Nona
__________________________
 
MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by l (administrator) on 29-03-2016 at 10:43:11
Running from "C:\-files\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Studio XPS 8100 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
Application errors:
==================
Error: (03/28/2016 09:40:09 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16737 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 5a8
Start Time: 01d18956362b5cda
Termination Time: 15
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:
 
Error: (03/26/2016 03:48:26 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16737 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 12e8
Start Time: 01d187981bb782b0
Termination Time: 10
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:
 
Error: (03/25/2016 07:01:48 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16506 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1318
Start Time: 01d186e98237e5c0
Termination Time: 10
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:
 
Error: (03/24/2016 08:41:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/23/2016 09:58:39 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.17609 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 101c
Start Time: 01d185709aa16db1
Termination Time: 18
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
 
Error: (03/23/2016 09:58:04 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.17609 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f08
Start Time: 01d185707385598d
Termination Time: 17
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
 
Error: (03/19/2016 04:43:49 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/18/2016 08:02:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17609, time stamp: 0x5671a062
Faulting module name: jscript9.dll, version: 10.0.9200.17609, time stamp: 0x5671ac9f
Exception code: 0xc0000005
Fault offset: 0x00132616
Faulting process id: 0x10dc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (03/18/2016 11:43:56 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15584
 
Error: (03/18/2016 11:43:56 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15584
 
System errors:
=============
Error: (03/29/2016 10:14:52 AM) (Source: DCOM) (User: dell)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}delllS-1-5-21-7989164-1167921392-3398680798-1001LocalHost (Using LRPC)
 
Error: (03/29/2016 10:14:52 AM) (Source: DCOM) (User: dell)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}delllS-1-5-21-7989164-1167921392-3398680798-1001LocalHost (Using LRPC)
 

Error: (03/29/2016 10:08:16 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (03/29/2016 10:08:16 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (03/29/2016 10:08:16 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (03/29/2016 09:44:10 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter
 

Error: (03/29/2016 09:44:07 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2
 

Error: (03/28/2016 10:52:44 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.
 

Error: (03/28/2016 10:11:35 PM) (Source: DCOM) (User: dell)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}delllS-1-5-21-7989164-1167921392-3398680798-1001LocalHost (Using LRPC)
 

Error: (03/28/2016 10:11:35 PM) (Source: DCOM) (User: dell)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}delllS-1-5-21-7989164-1167921392-3398680798-1001LocalHost (Using LRPC)
 

Microsoft Office Sessions:
=========================
Error: (07/23/2014 08:37:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 5026 seconds with 660 seconds of active time.  This session ended with a crash.
 

Error: (01/14/2012 06:38:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 200 seconds with 180 seconds of active time.  This session ended with a crash.
 

Error: (01/14/2012 06:34:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11138 seconds with 9840 seconds of active time.  This session ended with a crash.
 

Error: (12/26/2011 10:55:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.
 

Error: (05/05/2011 10:45:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 

Error: (04/27/2011 02:26:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
 

Error: (11/04/2010 03:47:58 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 350 seconds with 300 seconds of active time.  This session ended with a crash.
 

Error: (11/04/2010 03:41:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4502 seconds with 2400 seconds of active time.  This session ended with a crash.
 

Error: (10/09/2010 07:34:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 8, Application Name: Microsoft Office Publisher, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 9364 seconds with 4620 seconds of active time.  This session ended with a crash.
 

Error: (07/07/2010 02:15:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 8, Application Name: Microsoft Office Publisher, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 225 seconds with 120 seconds of active time.  This session ended with a crash.
 

CodeIntegrity Errors:
===================================
  Date: 2014-07-26 16:35:56.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC6F9F.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-07-26 16:35:56.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC6F9F.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-07-26 16:35:56.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC6F9F.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-07-26 16:35:56.211
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC6F9F.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-05-23 08:57:15.589
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC80A4.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-05-23 08:57:15.573
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC80A4.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-05-23 08:57:15.573
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC80A4.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-05-23 08:57:15.573
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSC80A4.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-04-16 12:31:55.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSCE544.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

  Date: 2014-04-16 12:31:55.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\McAfee\VSCore_3_8\VSCE544.tmp\vscore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 

=========================== Installed Programs ============================
ABBYY FineReader for ScanSnap ™ 5.0 (HKLM-x32\...\{FB500000-0001-0000-0000-074957833700}) (Version: 11.0.130 - ABBYY)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 4.2.1.1306 - Amazon Services LLC)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
ANT Drivers Installer x64 (HKLM\...\{4CBCD610-92A0-4B1E-893F-FC1E889F8B90}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{FE5C2FAA-118D-4509-B51D-3F71CC9E1B3E}) (Version: 4.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{2937FD88-C9D6-4B82-B539-37CD0A572F42}) (Version: 4.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.009.1209.2334 - )
ATI Catalyst Install Manager (HKLM\...\{E8FE2DDB-905C-6733-0E67-B2733A60FF83}) (Version: 3.0.745.0 - ATI Technologies, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
CAM UnZip 4.42 (HKLM-x32\...\CUZ4_is1) (Version:  - CAM Development)
CardMinder (HKLM-x32\...\{D4F2AFD3-0167-4464-B92F-78AB6DA8A0AA}) (Version: V5.1L21 - PFU)
CardMinder V5.0 (HKLM-x32\...\{C1BF1357-27D9-4187-9D5F-6904421C1908}) (Version: 5.0.10.1 - PFU) Hidden
ccc-core-static (HKLM-x32\...\{E31C77D0-B0F0-318B-0A39-F57BF54D22AD}) (Version: 2009.1209.2335.42329 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Dock (HKLM\...\{E60B7350-EA5F-41E0-9D6F-E508781E36D2}) (Version: 2.0.0 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.9.0.5 - Dell)
DirectXInstallService (HKLM-x32\...\{098122AB-C605-4853-B441-C0A4EB359B75}) (Version: 9.0.2 - Roxio) Hidden
DWG TrueView 2012 (HKLM\...\{5783F2D7-A028-0409-0100-0060B0CE6BBA}) (Version: 18.2.51.0 - Autodesk) Hidden
DWG TrueView 2012 (HKLM\...\DWG TrueView 2012) (Version: 18.2.51.0 - Autodesk)
Elevated Installer (HKLM-x32\...\{8B20B453-8EB7-4F65-BF42-DA8B18C33CB0}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
EMC 10 Content (HKLM-x32\...\{FDB46DE7-9045-47BB-970A-3E4ED5369E03}) (Version: 1.0.035 - Roxo, Inc.) Hidden
EMCGadgets64 (HKLM\...\{02AD9D20-03D2-4DE0-8793-E8253026AD86}) (Version: 1.0.302 - Sonic) Hidden
EZ Vinyl/Tape Converter by Ion Audio 11.5.0 (HKLM-x32\...\EZ Vinyl/Tape Converter by Ion Audio_is1) (Version: 11.5.0 - Ion Audio LLC)
FileOpen Client (HKLM-x32\...\{857CBF4A-192C-44B0-86A5-6281FCEFA1FE}) (Version: 3.0.16.879 - FileOpen Systems, Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.0.2.413 - Foxit Corporation)
Fund Manager (HKLM-x32\...\Fund Manager) (Version:  - Beiley Software)
GanttProject (HKLM-x32\...\GanttProject) (Version:  - )
Garmin Express (HKLM-x32\...\{0733d53f-b41d-47cc-b336-d95751c4b2cb}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{5D34B8AF-7FB5-41AC-AEDC-B705FAF8BCAB}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{86A1F284-5314-402B-90C3-9B4E47CEEC77}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Google Drive (HKLM-x32\...\{895D0391-459F-4D45-B8DD-13F0DE70C66E}) (Version: 1.28.1549.1322 - Google, Inc.)
Google Earth (HKLM-x32\...\{28E82311-8616-11E1-BEB0-B8AC6F97B88E}) (Version: 6.2.2.6613 - Google)
Google Earth Pro (HKLM-x32\...\{5BAA8884-F661-464B-B5B2-5C6C632BFC21}) (Version: 7.1.4.1529 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoPro Studio 2.0.1 (HKLM-x32\...\GoPro Studio) (Version: 2.0.1 - WoodmanLabs Inc. d.b.a. GoPro)
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
H264 Video Codec (HKLM-x32\...\H264) (Version:  - T,DP5)
Handy Address Book (HKLM-x32\...\Handy Address Book) (Version:  - Beiley Software)
iGolf Sync App (HKLM-x32\...\{4F11B5B9-0946-4A3B-B1A4-AF2FF2869D3F}_is1) (Version: 2.2.0.2 - L1 Technologies, Inc.)
IHA_MessageCenter (HKLM-x32\...\{3EECDAD2-50D8-41B2-A8BA-359ED85D2D5F}) (Version: 1.9.1 - Verizon)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.0.1006 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{A31C5565-90D9-4615-AE13-94D86C3836C7}) (Version: 12.3.3.17 - Apple Inc.)
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Karen's Replicator (HKLM-x32\...\Karen's Replicator) (Version: 3.6.0.9 - Karen Kenworthy)
Many Faces of Go 12 (HKLM-x32\...\{59772D11-9D88-4020-838C-6F4864D0DE8A}) (Version: 12.0 - Smart Games)
McAfee SafeKey(uninstall only) (HKLM-x32\...\SafeKey) (Version: 2.1.6 - McAfee, Inc.)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM-x32\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Publisher 2007 (HKLM-x32\...\PUBLISHERR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Visio Standard 2003 (HKLM-x32\...\{91530409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (HKLM-x32\...\{90120000-00B0-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Quicken 2009 (HKLM-x32\...\{ED2A3C11-3EA8-4380-B59C-F2C1832731B0}) (Version: 18.1.1.29 - Intuit)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5953 - Realtek Semiconductor Corp.)
Remind-Me (HKLM-x32\...\Remind-Me) (Version:  - Beiley Software)
Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)
Roxio Easy CD and DVD Burning (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.0 - Roxio) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.9.0 - SAMSUNG Electronics Co., Ltd.)
ScanSnap Manager (HKLM-x32\...\{05C0A685-1232-48DE-A81A-A205E3075523}) (Version: 6.2.21.11.4 - PFU) Hidden
ScanSnap Manager (HKLM-x32\...\{22BDC506-4A08-4919-B072-26A6A50D55F7}) (Version: 6.2.15.9.12 - PFU) Hidden
ScanSnap Manager (HKLM-x32\...\{8FAE9916-F2C5-4568-AC9A-AD51ED0B783A}) (Version: 6.1.11.2.9 - PFU) Hidden
ScanSnap Manager (HKLM-x32\...\{D09DC539-BBE0-4AED-8209-0DE576D93C02}) (Version: 6.0.10.49.54.0 - PFU) Hidden
ScanSnap Manager (HKLM-x32\...\{DBCDB997-EEEB-4BE9-BAFF-26B4094DBDE6}) (Version: V6.2L22 - PFU)
ScanSnap Organizer (HKLM-x32\...\{2D30D74C-C476-43D0-9DC1-881F4FD42920}) (Version: 5.0.10.14 - PFU LIMITED) Hidden
ScanSnap Organizer (HKLM-x32\...\{E58F3B88-3B3E-4F85-9323-04789D979C15}) (Version: V5.1L42 - PFU)
Skins (HKLM-x32\...\{C8694EE7-24F3-6593-FE50-00E575C79272}) (Version: 2009.1209.2335.42329 - ATI) Hidden
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Sonic Solutions) Hidden
Sound Organizer (HKLM-x32\...\{1452627B-3FC3-4979-A11A-C5F877D8286E}) (Version: 1.6.0.07210 - Sony Corporation)
SUABnR (HKLM-x32\...\{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.0.0.13024_3 - Samsung Electronics Co., Ltd.) Hidden
SUABnR (HKLM-x32\...\InstallShield_{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.0.0.13024_3 - Samsung Electronics Co., Ltd.)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 2.3.2 - Krzysztof Kowalczyk)
THX TruStudio PC (HKLM-x32\...\{010A785B-F920-4350-821B-6309909C20BB}) (Version: 1.0 - Creative Technology Limited)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{FD1408CA-47E3-45C8-B7CB-75AEB8F98DA1}) (Version: 2.13.0273 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{D3D2A5FF-55C2-4A5A-BDAC-A502A66E6B8D}) (Version: 2.13.0246 - Samsung Electronics Co., Ltd.)
WebClient (HKLM-x32\...\WebClient) (Version:  - )
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - GoPro (WinUSB) Universal Serial Bus devices  (03/07/2012 ) (HKLM\...\0B624A43DD66DBF5CF3EDFA9741A364E688062A4) (Version: 03/07/2012  - GoPro)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
YouSendIt Express (HKLM-x32\...\{8C8224B7-AA9B-4807-97CD-55899BAC83FE}) (Version: 2.12.0 - YouSendIt) Hidden
YouSendIt Express (HKLM-x32\...\InstallShield_{8C8224B7-AA9B-4807-97CD-55899BAC83FE}) (Version: 2.12.0 - YouSendIt)
 

========================= Memory info: ===================================
Percentage of memory in use: 25%
Total physical RAM: 8119.08 MB
Available physical RAM: 6045.41 MB
Total Virtual: 16236.36 MB
Available Virtual: 14023.66 MB
 

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:916.82 GB) (Free:688.15 GB) NTFS
8 Drive l: (My Passport) (Fixed) (Total:1862.98 GB) (Free:1639.34 GB) NTFS
 

========================= Users: ========================================
User accounts for \\DELL
Administrator            Guest                    l                       
 

**** End of log ****


Edited by hamluis, 29 March 2016 - 11:24 AM.


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:58 PM

Posted 29 March 2016 - 12:03 PM

Well...appears to me that IE 9 is installed.

 

IE 8, 9, and 10 had support ended by Microsoft in Jan 2016.

 

Seems to be known Windows Update issue, see http://www.sevenforums.com/windows-updates-activation/314431-ie11-fails-install-error-0x80070643.html .  Unfortunately, those errors are beyond my ability to assist.

 

You could try running the Windows Update Troubleshooter .

 

Louis



#9 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:12:58 PM

Posted 29 March 2016 - 04:54 PM

Yes, IE9 apparently remained after I uninstalled IE10.  Not sure why.  Maybe IE defaults to a previous version when a newer version is uninstalled.
 
I see from your SevenForums link that the final solution was that Bart60 "decided to bite the bullet and repair/install Win 7."  Hmm.  I might have to work up the courage for that, although the motivation is that more and more websites are not alowing me even to get to the home page without IE11.
 
1000 thanks for your time, Louis.
 
Nona
cleardot.gif


#10 hamluis

hamluis

    Moderator


  • Moderator
  • 56,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:58 PM

Posted 29 March 2016 - 05:44 PM

:thumbup2: , happy computing :).

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users