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USB Ports stop working when Windows boots up

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#1 FrenkGhato


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Posted 23 March 2016 - 05:02 PM

Sunday, everything was perfectly fine. Monday, I didn't use my computer. Yesterday, I went to start it up and once the log in screen came on all of my devices (mouse, keyboard, USB mic) would not work. I've googled this problem for hours, tried everything I can understand, nothing is working.

I can access BIOS and my keyboard and mouse work perfectly fine. They do not work in safe mode. I'm really not sure what the problem is, and I really need help. I can't try to download any drivers or anything because neither my keyboard or my mouse will work.

I've tried to do system restore, but every time I get "An unspecified error occurred during System Restore. (0x80070002)"

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#2 Niweg


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Posted 25 March 2016 - 02:18 PM

 It sounds like you've either got corrupt system files or you've picked up malware.  To check for corrupt files open an administrator command prompt and issue this command: sfc /scannow .  That can run 15 - 20 minutes.  To check for malware download MalwareBytes, get it up to date, and do a scan.  If the problem persists after that, you should probably post in the Am I infected forum.


 Good luck.

Make regular full system backups or you'll be sorry sooner or later.

#3 hamluis



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Posted 26 March 2016 - 08:17 AM

FWIW:  The illusion that Malwarebytes is some type of Be-All for dealing with malware...is common but certainly false.


The error cited indicates a problem dealing with Windows Update, which can be a symptom of malware.


Topic moved to Am I Infected forum.



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