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Laptop freezing.


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#1 caperescort

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Posted 23 March 2016 - 02:25 PM

Hi I have an acer aspire 5520

 

amd Athlon x2 dual core 1.7ghz

1.5gig memory (1.2 usable)

32bit os

500 gig hard drive

Windows 7 home premium.

 

The problem I am having is it is running soooo slow. I checked/tried a lot of the basics, I checked the fans and heat sink to make sure they were not blocked with dust, they were all clear, I ran malware bytes, didn't find anything at all, did a defrag, no improvement, tried windows updates (said there were 5 available) clicked to download and after 1.5 hours still at 0%. Internet explorer is also very slow to load and load a webpage also freezing.



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#2 usasma

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Posted 23 March 2016 - 04:57 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 caperescort

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Posted 29 March 2016 - 07:23 PM

Hi sorry about the delay, attached are a copy of both files you requested.

Attached Files



#4 usasma

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Posted 31 March 2016 - 04:57 AM

The Admin logfile shows fatal hardware errors.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

You only have 209 mB of available memory (RAM).  I suggest that you see about adding memory to the system (if possible).

While waiting to add memory, please only use 1 program at a time (closing the others while working with that one)

Also, trim down your startup programs so that only the minimum start with Windows.

It's possible that the memory issue could be related to the hardware problem - so be sure to complete the memory diagnostics from the hardware diagnostics page.

 

Only 241 Windows Update hotfixes installed.  Most systems with SP1 have 300-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

There are numerous BSOD's listed in the WER section of the MSINFO32 report, but no memory dumps have been captured.
As such, another essential diagnostic is the hard drive diagnostics on the hardware diagnostics page.

Beyond that, the rest of the tests will help us to narrow down any problems that may remain.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 caperescort

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Posted 03 April 2016 - 02:27 PM

Hey I upgraded the memory (to 3 gig) and so far it has been working much better (speed and not hanging) only issue I have now is with windows update keeps giving me an error (out of memory error)  (8007000e   I think that was it). when I googled it they said I needed KB3102810 so I installed it and restarted but now it just stays on searching for updates.






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