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A supposed 7000 infections....


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#1 satori1151

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Posted 22 March 2016 - 06:18 PM

I have a used laptop which has an estimated 7000 infections of all types...what my best approach at tackling this....I have a Falcon4 and Hirens disk......

HP pavilion G

Win 7AMD quad core

4 g RAM


Edited by satori1151, 22 March 2016 - 06:53 PM.


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#2 JohnC_21

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Posted 22 March 2016 - 07:03 PM

If the factory recover partition is intact I would tap F11 at boot and do a complete factory reset. At the Recovery Manager select System Recovery. Any data or programs added after purchase would be wiped.

 

http://support.hp.com/us-en/document/c01867418



#3 quietman7

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Posted 22 March 2016 - 08:23 PM

What programs did you use to indicate there were 70000 assorted infections?

If the programs are trustworthy and reliable, it probably would be easier to do as JohnC_21 suggests.
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#4 satori1151

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Posted 23 March 2016 - 12:36 PM

the diagnosis came from a error mess help line sent by hughes net....a bit suspicious in itself...and the most condescending bleep ever...I ran all the virus/spy/and rootkit soft on the falcon and hirens disks, still infected...assloads of trojans....I think John C has the right idea.....I may just format and reload.....the responses are greatly appreciated



#5 satori1151

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Posted 23 March 2016 - 04:52 PM

So after some digging ....the error alert was a fake.....the number 1-888-796-6908...is a bot handler I would guess or something of the sort...After loading and running avast with the boot scan it's coming around, going to run back through all the other software and give it a go....Once again thank you for your time....Mike



#6 quietman7

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Posted 23 March 2016 - 05:10 PM

Not a problem.

BTW...you may want to read Beware of Phony Tech Support Scams
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