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bsod keeps laptop from running


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#1 larry-ark

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Posted 22 March 2016 - 02:22 PM

Been trying to get this win 7 pc cleaned up from malware. The blue screen keeps it from running as it only stays booted up for about a couple of mins. I am typing this in safe mode. I was unable to run perfmon command line. Did do the other.

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#2 mjd420nova

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Posted 22 March 2016 - 03:20 PM

Laptop?  If the malware is that persistent, a factory reset from BIOS might do the trick.  Should work for desktops too.



#3 jcgriff2

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Posted 22 March 2016 - 03:52 PM

All 5 dumps list the (default) Windows kernel "NT" as the probable cause, which is not the actual cause. There is no simple driver update that will help us here to stop the blue screens.

 

If you wish to try and save the current OS installation, you need to get help from the Security Experts here - http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

You can run hardware diagnostics if you wish to - http://www.carrona.org/hwdiag.html

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 22 March 2016 - 03:52 PM.

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#4 larry-ark

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Posted 23 March 2016 - 10:52 AM

Thanks I will give the removal logs a try. I am using MB and the Trojan agent keeps returning might be the cause and effect.



#5 mjd420nova

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Posted 23 March 2016 - 01:45 PM

If the agent keeps coming back, then a factory reset will force the BIOS to load from the firmware chip and not the "flash" BIOS chip.  that should keep the nasty from loading on boot and booting to safe mode should allow you  to eradicate the thing.  Many infections start with the disabling of all anti- whatever software and firewall, both OS based and any downloaded or run from a site.  It disables any protection.  Infected machines should be isolated and not allowed any network access until cleaned.






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