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Blue Screen of Death, when scan with Malwarebyte


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#1 icezy

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Posted 22 March 2016 - 08:23 AM

Hi all,
 
My laptop had been crashing out due to Blue screen of death when i on my laptop,
I try scanning with Malwarebyte in safe mode but it BSOD as well.

It got better when i did hard reset and chkdsk/r on my laptop as in it will not crashed immediately my laptop is on.
So i try to scan my computer using Malwarebyte twice but it crash out BSOD during the scan all the time.
 
May i know whether my laptop harddisk is the problem or it virus doing.

BSOD show this error Kernel_Data_inpage_Error
Sometime it will show no a error page Boot Device not found.
 
Please kindly assist
 
Thanks alot

Attached Files


Edited by icezy, 22 March 2016 - 08:46 AM.


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#2 jcgriff2

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Posted 23 March 2016 - 11:06 AM

Hi. . .

 

The 0x7a bugcheck BSOD (KERNEL_DATA_INPAGE_ERROR) is often seen when the HDD is failing.

 

Run HDD diagnostics - Run  SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

 

Regards. . .

 

jcgriff2


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#3 icezy

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Posted 23 March 2016 - 11:54 AM

Hi, Thanks for the reply

I try to enter Bio to change my Boot Setting in order to boot seatools, but i am unable to enter Bio at all as it too fast.
It is possible for me to do other test mention in the link given?

 

I try using HD Tune and the Check Error Tab, it show 100% damage block and my laptop just hang with no icon or tabs at all.

I try to run with Crystaldiskinfo as well, here the info it show, but i do not really understand it at all

 

----------------------------------------------------------------------------
CrystalDiskInfo 6.7.5 © 2008-2016 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
  Date : 2016/03/24 1:21:10

-- Controller Map ----------------------------------------------------------
 + Intel® Mobile Express Chipset SATA AHCI Controller [ATA]
   - ST9750420AS
   - hp DVDRAM GS30N

-- Disk List ---------------------------------------------------------------
 (1) ST9750420AS : 750.1 GB [0/0/0, pd1] - st

----------------------------------------------------------------------------
 (1) ST9750420AS
----------------------------------------------------------------------------
           Model : ST9750420AS
        Firmware : 0003HPM1
   Serial Number : 5WS3DBKJ
       Disk Size : 750.1 GB (8.4/137.4/750.1/750.1)
     Buffer Size : 16384 KB
     Queue Depth : 32
    # of Sectors : 1465149168
   Rotation Rate : 7200 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ATA8-ACS version 4
   Transfer Mode : ---- | SATA/300
  Power On Hours : 8021 hours
  Power On Count : 2829 count
     Temperature : 43 C (109 F)
   Health Status : Caution
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 8080h [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 118 _93 __6 00000B2E70B0 Read Error Rate
03 _97 _97 __0 000000000000 Spin-Up Time
04 _95 _95 __0 00000000161F Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _83 _60 _30 00000CB64CE0 Seek Error Rate
09 _91 _91 __0 000000001F55 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C _98 _98 __0 000000000B0D Power Cycle Count
B7 100 100 __0 000000000000 Vendor Specific
B8 100 100 _97 000000000000 End-to-End Error
BB __1 __1 __0 0000000000CC Reported Uncorrectable Errors
BC 100 _94 __0 000000000018 Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _57 _49 _45 00002D2B002B Airflow Temperature
BF 100 100 __0 0000000000AE G-Sense Error Rate
C0 100 100 __0 000000000019 Power-off Retract Count
C1 _93 _93 __0 00000000379C Load/Unload Cycle Count
C2 _43 _43 __0 00120000002B Temperature
C3 118 _99 __0 00000B2E70B0 Hardware ECC recovered
C4 100 100 __0 000000000000 Reallocation Event Count
C5 _98 _98 __0 000000000030 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
FE 100 100 __0 000000000000 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 3557 5333 4442 4B4A 2020 2020 2020 2020 2020 2020
020: 0000 8000 0004 3030 3033 4850 4D31 5354 3937 3530
030: 3432 3041 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0D06 0000 0048 0048
080: 01F8 0029 306B 7C09 6123 3069 BC09 6123 407F 0047
090: 0047 8080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 66F0 5754 0000 0000 0000 0000 6003 0000 5000 C500
110: 46BF 36C4 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 66F0
130: 5754 66F0 5754 2020 0002 0140 0108 5000 3C06 3C0A
140: 0000 0078 0000 0008 0000 0000 01FF 0280 0000 0000
150: 0008 0000 0000 0000 0000 0000 0000 0000 4200 8060
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 303F 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0080 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 42A5

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 2F 00 76 5D B0 70 2E 0B 00 00 00 03 23
010: 00 61 61 00 00 00 00 00 00 00 04 32 00 5F 5F 1F
020: 16 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 2F 00 53 3C E0 4C B6 0C 00 00 00 09 32
040: 00 5B 5B 55 1F 00 00 00 00 00 0A 33 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 62 62 0D 0B 00 00 00
060: 00 00 B7 32 00 64 64 00 00 00 00 00 00 00 B8 33
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 01 01 CC
080: 00 00 00 00 00 00 BC 32 00 64 5E 18 00 00 00 00
090: 00 00 BD 3A 00 64 64 00 00 00 00 00 00 00 BE 22
0A0: 00 39 31 2B 00 2B 2D 00 00 00 BF 32 00 64 64 AE
0B0: 00 00 00 00 00 00 C0 22 00 64 64 19 00 00 00 00
0C0: 00 00 C1 32 00 5D 5D 9C 37 00 00 00 00 00 C2 22
0D0: 00 2B 2B 2B 00 00 00 12 00 00 C3 3A 00 76 63 B0
0E0: 70 2E 0B 00 00 00 C4 32 00 64 64 00 00 00 00 00
0F0: 00 00 C5 32 00 62 62 30 00 00 00 00 00 00 C6 30
100: 00 64 64 00 00 00 00 00 00 00 C7 32 00 C8 C8 00
110: 00 00 00 00 00 00 FE 32 00 64 64 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 53
170: 03 00 01 00 02 99 00 00 00 00 FE CA FF FF F7 3C
180: 00 00 00 00 00 00 00 00 05 03 03 03 03 03 03 03
190: 03 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 AE 00 66 00 2B 1A DF DB 43 1A 00 00
1B0: 00 00 00 00 01 00 C3 0D 9A 42 F4 47 F0 23 03 00
1C0: 03 19 3F 24 93 0C 1A 00 00 00 00 00 00 00 00 00
1D0: 01 00 00 00 00 00 00 00 19 0A 00 00 00 00 00 00
1E0: 00 00 00 00 20 01 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B3

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 61
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D
0A0: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
0B0: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
0C0: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0D0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
0E0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0F0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
100: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
110: 00 00 00 00 00 00 FE 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 52
 


Edited by icezy, 23 March 2016 - 12:21 PM.


#4 jcgriff2

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Posted 23 March 2016 - 01:24 PM

Try running SeaTools for Windows - http://knowledge.seagate.com/articles/en_US/FAQ/202435en?language=en_US&key=ka030000000tnOYAAY&kb=n&wwwlocale=en-us

 

IMO, it's not as good of a test that SeaTools for DOS is, but I think it's OK to start with.

 

What were the results of HD Tune?

 

Regards. . .

 

jcgriff2


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#5 icezy

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Posted 23 March 2016 - 07:58 PM

I try to run the seatools for window but it BSOD twice when running it

I cannot save the result of the first test of HD Tune as it hang
The 2nd time i run HD Tune, it went BSOD as well
Does this mean my HDD is spoil?

#6 jcgriff2

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Posted 23 March 2016 - 09:31 PM

You must find a way to run SeaTools for DOS.


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#7 icezy

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Posted 25 March 2016 - 07:37 AM

I try numerous time, long and short generic test, but it just go BSOD
I guess it my HDD spoil then

Thanks for your assistance anyway



#8 jcgriff2

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Posted 25 March 2016 - 11:25 AM

Your system can't possibly BSOD if you're running SeaTools for DOS.

 

Blue Screens can only occur while Windows is running and Windows does not load during the SeaTools for DOS test.

 

You boot from a CD into a DOS OS environment for the SeaTools for DOS diagnostic test.

 

Are you sure that you're not trying to run SeaTools for Windows? 

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 25 March 2016 - 11:26 AM.

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#9 icezy

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Posted 25 March 2016 - 10:47 PM

i try both way

For booting from CD rom, i enter bio and click boot from CD drive, i even change the sequence but it doesnt work, it still boot from HDD
There the SS for my CD Rom drive

So i try the Seatools for window, it give me BSOD



#10 jcgriff2

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Posted 26 March 2016 - 11:25 AM

I'm sorry, but I'm out of ideas here. I do believe that your HDD is bad.


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#11 icezy

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Posted 27 March 2016 - 07:36 AM

It ok, thanks for the advice.

And sry to trouble u guys.

 

I guess i will had to get a new laptop then
Hahahaha

Thanks again for everything



#12 jcgriff2

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Posted 27 March 2016 - 12:26 PM

Good reason for a new laptop!

 

Good luck to you.

 

Regards. . .

 

jcgriff2


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