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Fixed Laptop, how can I check its clean?


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#1 nvpcfixit

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Posted 21 March 2016 - 11:48 PM

Hello,I just had a rather unpleasant experience getting my laptop fixed. its windows 8 btw,

 

The people who fixed it turned to be dishonest. They took and kept my 500g HD and put a 100gb in its place without telling me. Kept it for days giving me the runaround. Didnt give me a work order explaining the work done etc. After all the arguing with them I dont trust what they may have done to me pc. What scans can I run to check and make sure my "new" system is clean? I would hate to have a slow virus that ruins my system in a few months etc soundscrazy I know, but Ive heard bad things about this place. Wish I would have investigated them before trusting them. Thanks 


John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

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#2 garioch7

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Posted 22 March 2016 - 11:50 AM

nvpcfixit:

:welcome: to the Bleeping Computer Am I Infected? - What Do I Do? Forum. My name is Phil, and if you would permit, since we will be working together, I would like to address you by your first name, if that is alright with you.

I am sorry to hear about your bad experience with the computer repair shop to which you took your computer. I can understand why you would be concerned.

I suggest that we run a few preliminary scans to determine if your computer might be compromised.

 

 

:step1: ESET Online Scanner using Internet Explorer:

Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.

*Click this link to open ESET OnlineScan.
* Place a checkmark next to "Yes, I accept the Terms of Use", then click the greenstart.png button.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):

  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

*Then click the shieldstart.png button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click back.png, then click finish.png to exit ESET Online Scanner.

Don't forget to re-enable your antivirus when finished!


 

:step2: Download and install Malwarebytes Anti-Malware:

Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup-2.2.*.****.exe and follow the prompts to install the program ( * = program version numbers may vary - always get the latest version).
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard
  • Paste the contents of the clipboard into your next reply.

 

 

I would like you to paste the logs from both scans into your next reply. I will examine those and determine what our next step should be. If there is evidence of serious infection, you might have to open a new thread in the Virus, Trojan, Spyware and Malware Removal Logs Forum, but let's not get ahead of ourselves yet.

If I haven't responded to your reply in 24 hours, please send me a personal message.

Have a great day.

Regards,
-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall


#3 nvpcfixit

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Posted 22 March 2016 - 09:35 PM

hello there and thank you for helpin

The ESET scan didn't find any threats, therefore I didn't notice any log to post, unless I missed it somehow.

 

Here is the MBAM  

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 3/22/2016
Scan Time: 9:30 PM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.03.22.09
Rootkit Database: v2016.03.12.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: user1

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 329392
Time Elapsed: 17 min, 58 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)


John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

#4 garioch7

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Posted 23 March 2016 - 07:14 AM

nvpcfixit:

 

Thank you for running the scans.  As you can see, they are clean.  I don't see any cause for concern.

 

If you should notice any strange behavior with your computer in the future, then please post again in a new thread in this Forum.

 

If you are observing unusual behavior from your computer now, then please let me know what behavior you are seeing, and we can dig deeper.

 

Thank you for choosing Bleeping Computer to assist you with your question and concerns.  Have a great day.

 

Regards,

-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall


#5 nvpcfixit

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Posted 24 March 2016 - 09:23 AM

Okay, great. Thanks for your help. Ill keep an eye on it and let you know. Thanks again so much


John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

#6 garioch7

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Posted 24 March 2016 - 10:22 AM

nvpcfixit:

 

You are most welcome, on behalf of the Bleeping Computer community.  Stay safe out there in cyberspace.

 

Have a great day.

 

Regards,

-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall





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