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Can't uninstall a programme off my XP Pro...


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#1 oldXPuser

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Posted 21 March 2016 - 03:06 PM

Hi,

I've been trialling XXClone for a while but I've not been 100% happy and today tried to uninstall it but with no success.

I've tried to uninstall via Windows add/remove and all appears to go well - but the software is still on my machine.  I've tried to uninstall using Revo Uninstaller - but the software is still there.  I also tried uninstalling via the start/run box - xxclone /uninst - no luck.  I've tried to uninstall using XXClone's uninstaller directly but the result is always the same.  I've even gone through the registry and removed any references to XXClone I can find but it just sits there on my desktop!!!  There may be some I've missed, I don't really know my way around the registry too well.  I don't mind going in there and having a look...

 

Incidentally it's Freeware Ver. 2.08.0.  I've tried to re-install and that goes as expected, I've then uninstalled - and that goes as expected, all the appropriate messages coming up on screen after which the software is not listed as installed in either Windows add/remove or Revo - but the XXClone icon is still on my desk top!.  I click on it and the software appears to run! I've not gone the full distance and attempted to make a clone as I don't want my second hard drive overwritten, but what appears on my desktop is definately not just a dead link to the software.

What IS happening?

Does anyone know if there is a dedicated uninstall software to completely remove XXClone?

I have looked through all the old forums and I can't see uninstalling problems mentioned.

Incidentally I'm using an elderly Dell Dimension 9150 3 Ghz duo core PC with 4 Gb RAM and XP Pro.  The machine runs well and has Panda anti-virus and MalwareBytes anti-malware installed, both of which I run regularly.

 

There is a dedicated XXClone forum on Yahoo and I've posted there but it has very few posters so I'm not holding my breath...

Anyone any ideas?

 

Just a bit of additional information.  I've re-installed XP Pro a few times on this machine over the years.  I install from a disc with SP3 slipstreamed and only realised a few weeks ago that by doing that I'm not installing any updates that were released 'after' SP3 which I may originally have downloaded and installed.  However I've not re-installed XP Pro for a couple of years at least and never had a problem like this before so I doubt if this uninstall problem is related to missing updates.  The PC runs well though it doesn't break any speed records!

John



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#2 hamluis

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Posted 21 March 2016 - 03:53 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 oldXPuser

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Posted 21 March 2016 - 04:19 PM

Thanks Louis,

 

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

AbiWord 2.8.6 (HKLM\...\AbiWord2) (Version: 2.8.6 - AbiSource Developers)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Casper 8.0 (HKLM\...\{4698DFE4-0C95-4999-8A08-53C92D284F59}) (Version: 8.0.46120 - Future Systems Solutions, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.14 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Dell Resource CD (HKLM\...\{FCD9CD52-7222-4672-94A0-A722BA702FD0}) (Version: 1.00.0000 - Dell Inc.)
Foxit Reader (HKLM\...\Foxit Reader_is1) (Version: 7.3.0.118 - Foxit Software Inc.)
HP ENVY 4500 series Basic Device Software (HKLM\...\{BCC989C6-7003-4367-8C30-7B88D47D3E79}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
MailWasher Pro (HKLM\...\MailWasher Pro_is1) (Version:  - FireTrust Limited)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-GB) (HKLM\...\Mozilla Firefox 42.0 (x86 en-GB)) (Version: 42.0 - Mozilla)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Panda Devices Agent (HKLM\...\{DDE3DECA-9139-4A39-9276-143ECA1DB75E}) (Version: 1.06.00 - Panda Security) Hidden
Panda Devices Agent (HKLM\...\Panda Devices Agent) (Version: 1.03.07 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\{3AD59A7C-56C9-4816-A86F-267D765FD634}) (Version: 8.20.00.0000 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\Panda Universal Agent Endpoint) (Version: 16.01.01.0000 - Panda Security)
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.4700.0 - SigmaTel)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 3582.09 MB
Available physical RAM: 2603.89 MB
Total Virtual: 5464.61 MB
Available Virtual: 4520.39 MB

========================= Partitions: =====================================

2 Drive c: (Local Disc) (Fixed) (Total:76.69 GB) (Free:67.51 GB) NTFS
3 Drive d: (Cloned XP) (Fixed) (Total:76.33 GB) (Free:69.26 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-54ABA944AC

Administrator            ASPNET                   Guest                    
HelpAssistant            John                     SUPPORT_388945a0         


**** End of log ****

 

http://speccy.piriform.com/results/YMGyRixXwvKKvDJlBzaexf6



#4 hamluis

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Posted 22 March 2016 - 09:48 AM

The MiniToolBox data looks incomplete to me, please try again to follow the instructions provided.

 

Louis



#5 oldXPuser

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Posted 22 March 2016 - 11:12 AM

Louis - my sincerest apologies, I really don't know what happened there, I obviously did a cut & paste - and somehow omitted the top bit...  My computer threw a wobbler for a couple of minutes this afternoon and bought up all the errors you see below, usually there are very few errors.  A typical error that does occur regularly is "Timeout (30000 milliseconds) waiting for a transaction response from the MBAMService service"   MBAM of course referring to MalwareBytes.  I had configured CCleaner to delete the windows event logs, I've since altered that so that they 'are' recorded now...  I can upload again in a day or so if you wish.

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by John (administrator) on 22-03-2016 at 15:54:35
Running from "C:\net downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Dell DXP051 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (03/22/2016 03:41:03 PM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (03/22/2016 02:20:46 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the MBAMService service.

Error: (03/22/2016 02:18:38 PM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (03/22/2016 02:18:32 PM) (Source: Service Control Manager) (User: )
Description: The Panda Product Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (03/22/2016 02:18:31 PM) (Source: Service Control Manager) (User: )
Description: The Panda Devices Agent service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.

Error: (03/22/2016 02:18:31 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Display Driver Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/22/2016 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/22/2016 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/22/2016 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Casper SmartSense service terminated unexpectedly.  It has done this 1 time(s).

Error: (03/22/2016 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Casper EUI Support Service service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
AbiWord 2.8.6 (HKLM\...\AbiWord2) (Version: 2.8.6 - AbiSource Developers)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Casper 8.0 (HKLM\...\{4698DFE4-0C95-4999-8A08-53C92D284F59}) (Version: 8.0.46120 - Future Systems Solutions, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.14 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Dell Resource CD (HKLM\...\{FCD9CD52-7222-4672-94A0-A722BA702FD0}) (Version: 1.00.0000 - Dell Inc.)
Foxit Reader (HKLM\...\Foxit Reader_is1) (Version: 7.3.0.118 - Foxit Software Inc.)
HP ENVY 4500 series Basic Device Software (HKLM\...\{BCC989C6-7003-4367-8C30-7B88D47D3E79}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
MailWasher Pro (HKLM\...\MailWasher Pro_is1) (Version:  - FireTrust Limited)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-GB) (HKLM\...\Mozilla Firefox 42.0 (x86 en-GB)) (Version: 42.0 - Mozilla)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Panda Devices Agent (HKLM\...\{DDE3DECA-9139-4A39-9276-143ECA1DB75E}) (Version: 1.06.00 - Panda Security) Hidden
Panda Devices Agent (HKLM\...\Panda Devices Agent) (Version: 1.03.07 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\{3AD59A7C-56C9-4816-A86F-267D765FD634}) (Version: 8.20.00.0000 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\Panda Universal Agent Endpoint) (Version: 16.01.01.0000 - Panda Security)

Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.4700.0 - SigmaTel)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 3582.09 MB
Available physical RAM: 2717.09 MB
Total Virtual: 5464.61 MB
Available Virtual: 4641.01 MB

========================= Partitions: =====================================
2 Drive c: (Local Disc) (Fixed) (Total:76.69 GB) (Free:67.51 GB) NTFS
3 Drive d: (Cloned XP) (Fixed) (Total:76.33 GB) (Free:69.26 GB) NTFS

========================= Users: ========================================
User accounts for \\JOHN-54ABA944AC

Administrator            ASPNET                   Guest                    
HelpAssistant            John                     SUPPORT_388945a0         


**** End of log ****


Edited by hamluis, 22 March 2016 - 11:51 AM.


#6 hamluis

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Posted 22 March 2016 - 11:54 AM

I see no indication that xxClone is installed or has any services running.  But I do see evidence that you may possibly have installed a cracked version of Casper backup software.  When I combine that possibility with the apparent problems with your security software programs...I would have to suggest that you initate a new topic in the Am I Infected forum.

 

The version of Casper you have installed...hasn't been updated/revised in 5 years.  If it's a legal version, it's likely to have only been a 30-day trial version.  If an illegal version, it's a threat to your system security.  I think that it's outdated since there are cloning programs developed more recently than 5 years ago...that probably do a better job.

 

Louis



#7 oldXPuser

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Posted 22 March 2016 - 01:38 PM

Thanks Louis,

 

I downloaded Casper directly from the software developer's download page - Fssdev.  The Casper version is 8.0.4612, the release date being 9/12/2014.  I just went to their download page a few minutes ago, where I have to sign in with my password, and downloaded the software again.  I have uninstalled the previous version, which I'd installed a couple of weeks ago, and installed and run the just-downloaded version.  Incidentally both files are exactly the same size.  So I have no reason to believe it's a cracked version but I obviously bow to your greater knowledge and am grateful for your concern and I'll post in the "Am I infected" forum.



#8 hamluis

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Posted 22 March 2016 - 04:21 PM

My error on the original date...someone "reviewed" an earlier version in 2011 and then updated it to cover 8.0.  Example.

 

If you have a paid version with key/password and downloaded directly from FSS site, it's obviously not cracked.

 

But I would still be concerned about the problems with the services listed above.

 

Louis


Edited by hamluis, 22 March 2016 - 04:33 PM.


#9 oldXPuser

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Posted 22 March 2016 - 04:33 PM

No problem Louis.

 

I just ran a HitmanPro scan (downloaded from BleepingComputer) and that also confirms my PC is clean.  In any case I have also posted on the other forum as you suggest.

 

Thanks for your help.



#10 hamluis

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Posted 23 March 2016 - 07:54 AM

Thanks for your courtesy and willingness to try to get to the bottom of this :).

 

Louis






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