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Only Internet Explorer 64-bit connects online


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7 replies to this topic

#1 SergeantVau

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Posted 20 March 2016 - 04:12 PM

This problem started after I ran adwcleaner. My PC rebooted and nothing would connect to the internet. My connection is fine, but firefox, avast, steam and everything that isn't IE 64 bit just won't connect. I have tried several different solutions including reinstalling firefox, but nothing has worked so far. Any help would be greatly appreciated.



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#2 hamluis

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Posted 20 March 2016 - 04:14 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 SergeantVau

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Posted 20 March 2016 - 04:26 PM

Thank you for the quick response.

 

http://speccy.piriform.com/results/8d8sFOgI3hDxHfc8zNDAj3L

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Lord Robert (administrator) on 20-03-2016 at 17:17:12
Running from "C:\Users\Lord Robert\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire M3910 Manufacturer: Acer

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (03/20/2016 03:38:43 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Scheduled Checkpoint).

 

Error: (03/20/2016 03:11:44 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/20/2016 03:11:44 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/11/2016 01:09:19 PM) (Source: MsiInstaller) (User: IG-88)
Description: Product: Adobe Acrobat Reader DC - Update '{AC76BA86-7AD7-0000-2550-AC0F0A4E5C00}' could not be installed. Error code 1625. Additional information is available in the log file C:\Users\LORDRO~1\AppData\Local\Temp\MSIf3919.LOG.

 

Error: (03/05/2016 04:24:57 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/05/2016 04:24:57 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/05/2016 03:23:09 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/05/2016 03:23:09 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/03/2016 12:07:52 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume Acer (C:) was not defragmented because an error was encountered: This element already exists in the table. All entries in the table must be unique. (0x89000014)

 

Error: (03/02/2016 08:45:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 44.0.2.5884, time stamp: 0x56bbf417
Faulting module name: mozglue.dll, version: 44.0.2.5884, time stamp: 0x56bbe58e
Exception code: 0x80000003
Fault offset: 0x0000ed3b
Faulting process id: 0xf24
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

System errors:
=============
Error: (03/20/2016 04:33:12 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:  %%-2147024891

 

Error: (03/20/2016 04:33:12 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:  %%-2147024891

 

Error: (03/20/2016 04:32:43 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:  %%-2147024891

 

Error: (03/20/2016 04:32:42 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

 

Error: (03/20/2016 04:32:42 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

 

Error: (03/20/2016 04:32:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:  %%1060

 

Error: (03/20/2016 04:28:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (03/20/2016 04:28:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (03/20/2016 04:28:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (03/20/2016 04:28:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Microsoft Office Sessions:
=========================
Error: (03/20/2016 03:38:43 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint

 

Error: (03/20/2016 03:11:44 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/20/2016 03:11:44 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/11/2016 01:09:19 PM) (Source: MsiInstaller)(User: IG-88)
Description: Adobe Acrobat Reader DC{AC76BA86-7AD7-0000-2550-AC0F0A4E5C00}1625C:\Users\LORDRO~1\AppData\Local\Temp\MSIf3919.LOG(NULL)(NULL)

 

Error: (03/05/2016 04:24:57 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/05/2016 04:24:57 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/05/2016 03:23:09 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe

 

Error: (03/05/2016 03:23:09 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\steam.exe

 

Error: (03/03/2016 12:07:52 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: Acer (C:)This element already exists in the table. All entries in the table must be unique. (0x89000014)

 

Error: (03/02/2016 08:45:35 PM) (Source: Application Error)(User: )
Description: plugin-container.exe44.0.2.588456bbf417mozglue.dll44.0.2.588456bbe58e800000030000ed3bf2401d174e1e9a2a37cC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll3d163164-e0d9-11e5-a2a6-1078d2e25f95

=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41865 - BitTorrent Inc.)
1954 Alcatraz (HKLM-x32\...\GOGPACK1954ALCATRAZ_is1) (Version: 2.0.0.2 - GOG.com)
7-Zip 15.14 (HKLM-x32\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3013 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.2.172 - Adobe Systems, Inc.)
Age of Booty (HKLM-x32\...\Steam App 21600) (Version:  - Certain Affinity)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Angry Video Game Nerd Adventures (HKLM-x32\...\Steam App 237740) (Version:  - FreakZone Games)
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Aqua Kitty - Milk Mine Defender (HKLM-x32\...\GOGPACKAQUAKITTYMMD_is1) (Version: 2.3.0.5 - GOG.com)
Army Builder 3.4 (HKLM-x32\...\{43867B63-C464-4570-823D-D92DC08E3400}_is1) (Version: 3.4 - Lone Wolf Development, Inc.)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 11.1.2253 - AVAST Software)
Back to the Future - The Game (HKLM-x32\...\1207659097_is1) (Version: 2.1.0.5 - GOG.com)
Baldur's Gate -  The Original Saga (HKLM-x32\...\GOGPACKBALDURSGATE1_is1) (Version: 2.0.0.20 - GOG.com)
Baldur's Gate 2 Complete (HKLM-x32\...\GOGPACKBALDURSGATE2_is1) (Version: 2.0.0.12 - GOG.com)
Bastion (HKLM-x32\...\1423058311_is1) (Version: 2.0.0.6 - GOG.com)
Beneath a Steel Sky (HKLM-x32\...\GOGPACKBENEATH_is1) (Version: 2.0.0.9 - GOG.com)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Borderlands (HKLM-x32\...\Steam App 8980) (Version:  - Gearbox Software)
Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version:  - Gearbox Software)
Braveland (HKLM-x32\...\GOGPACKBRAVELAND_is1) (Version: 2.1.0.3 - GOG.com)
calibre (HKLM-x32\...\{AB116F72-C91A-40F2-A25A-949B5D065EBB}) (Version: 2.3.0 - Kovid Goyal)
Capsule (HKLM-x32\...\Capsule) (Version: 1.0.000 - Green Man Gaming Limited)
CastleStorm (HKLM-x32\...\Steam App 241410) (Version:  - Zen Studios)
CDisplayEx 1.10.29 (HKLM-x32\...\CDisplayEx_is1) (Version:  - Progdigy Software S.A.R.L.)
Chaos on Deponia (HKLM-x32\...\1207659124_is1) (Version: 2.2.0.7 - GOG.com)
Cheat Engine 6.4 (HKLM-x32\...\Cheat Engine 6.4_is1) (Version:  - Cheat Engine)
Curse Of Monkey Island (HKLM-x32\...\bgbennyboyCMIReplacementSetup_is1) (Version: 1.0 - Quick and Easy Software)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Daggerfall (HKLM-x32\...\{75118CF3-44B5-411A-B3DD-C10432217693}) (Version: 1.00.0000 - Bethesda Softworks)
Demon Stone (HKLM-x32\...\GOGPACKDEMONSTONE_is1) (Version: 2.0.0.9 - GOG.com)
Deponia (HKLM-x32\...\GOGPACKDEPONIA_is1) (Version: 2.1.0.7 - GOG.com)
Dolphin x86 (HKLM-x32\...\Dolphin x86) (Version: 4.0.2 - Dolphin Development Team)
Don't Starve (HKLM-x32\...\GOGPACKDONTSTARVE_is1) (Version: 2.7.0.16 - GOG.com)
doPDF 7.3 printer (HKLM\...\doPDF 7 printer_is1) (Version:  - Softland)
Dragon Age: Origins - Ultimate Edition (HKLM-x32\...\Steam App 47810) (Version:  - BioWare)
Dungeon Keeper 2 (HKLM-x32\...\GOGPACKDUNGEONKEEPER2_is1) (Version: 2.0.0.32 - GOG.com)
Dungeons and Dragons - Dragonshard (HKLM-x32\...\GOGPACKDNDDRAGONSHARD_is1) (Version: 2.0.0.10 - GOG.com)
Escape From Monkey Island (HKLM-x32\...\bgbennyboyEMIReplacementSetup_is1) (Version: 1.0 - Quick and Easy Software)
Far Cry 2 Fortune's Edition (HKLM-x32\...\GOGPACKFARCRY2_is1) (Version: 2.0.0.8 - GOG.com)
GIMP 2.6.11 (HKLM-x32\...\WinGimp-2.0_is1) (Version: 2.6.11 - The GIMP Team)
Goat Simulator (HKLM-x32\...\Steam App 265930) (Version:  - Coffee Stain Studios)
GOG Galaxy (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version:  - GOG.com)
GOG.com Downloader version 3.6.0 (HKLM-x32\...\{456A5815-604D-4D72-94DF-346D2B978A59}_is1) (Version: 3.6.0 - GOG.com)
Goodbye Deponia (HKLM-x32\...\1207660233_is1) (Version: 2.1.0.10 - GOG.com)
Guacamelee! Super Turbo Championship Edition (HKLM-x32\...\1207665733_is1) (Version: 2.0.0.1 - GOG.com)
Hammerwatch (HKLM-x32\...\Steam App 239070) (Version:  - )
HP Officejet 4620 series Basic Device Software (HKLM\...\{B411AD10-1BC9-4939-8848-BC5E66F662B7}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I Have No Mouth, and I Must Scream (HKLM-x32\...\GOGPACKIHAVENOMOUTH_is1) (Version: 2.0.0.7 - GOG.com)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Icewind Dale Complete (HKLM-x32\...\GOGPACKICEWINDDALE1_is1) (Version: 2.0.0.11 - GOG.com)
Icewind Dale II (HKLM-x32\...\GOGPACKICEWINDDALE2_is1) (Version: 2.0.0.11 - GOG.com)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
Indiana Jones and the Fate of Atlantis (HKLM-x32\...\Steam App 6010) (Version:  - LucasArts)
Indiana Jones and the Last Crusade (HKLM-x32\...\Steam App 32310) (Version:  - LucasArts)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2361 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Ittle Dew (HKLM-x32\...\GOGPACKITTLEDEW_is1) (Version: 2.0.0.3 - GOG.com)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lone Survivor - The Director's Cut (HKLM-x32\...\GOGPACKLONESURVIVORDC_is1) (Version: 2.0.0.2 - GOG.com)
Loom (HKLM-x32\...\Steam App 32340) (Version:  - LucasArts)
Machinarium (HKLM-x32\...\GOGPACKMACHINARIUM_is1) (Version: 2.0.0.6 - GOG.com)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20913.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyWinLocker (HKLM-x32\...\{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}) (Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.48.2 - Black Tree Gaming)
NOT A HERO (HKLM-x32\...\Steam App 274270) (Version:  - Roll7)
NVIDIA PhysX (HKLM-x32\...\{8B922CF8-8A6C-41CE-A858-F1755D7F5D29}) (Version: 9.12.1031 - NVIDIA Corporation)
Octodad - Dadliest Catch (HKLM-x32\...\1207660553_is1) (Version: 2.2.0.9 - GOG.com)
Octodad (HKLM-x32\...\Octodad) (Version:  - )
On the Rain-Slick Precipice of Darkness, Episode Two (HKLM-x32\...\On the Rain-Slick Precipice of Darkness, Episode Two) (Version: 1.00  - Hothead Games)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
OpenOffice.org 3.3 (HKLM-x32\...\{3E171899-0175-47CC-84C4-562ACDD4C021}) (Version: 3.3.9567 - OpenOffice.org)
Overlord and Overlord -  Raising Hell (HKLM-x32\...\GOGPACKOVERLORDPACK_is1) (Version: 2.0.1.10 - GOG.com)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5350) (Version:  - )
PixelJunk Monsters HD (HKLM-x32\...\1207659883_is1) (Version: 2.1.0.6 - GOG.com)
Plants vs. Zombies: Game of the Year (HKLM-x32\...\Steam App 3590) (Version:  - PopCap)
Plastic Beach Carousel Screen Saver (HKLM-x32\...\Plastic Beach Carousel) (Version:  - )
Plastic Beach Swimming Screen Saver (HKLM-x32\...\Plastic Beach Swimming) (Version:  - )
Poker Night 2 (HKLM-x32\...\Steam App 234710) (Version:  - Telltale Games)
Poker Night at the Inventory (HKLM-x32\...\Steam App 31280) (Version:  - Telltale Games)
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6 - Project64)
Psychonauts (HKLM-x32\...\Psychonauts_is1) (Version:  - GOG.com)
Quantum Conundrum (HKLM-x32\...\Steam App 200010) (Version:  - Airtight Games)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5995 - Realtek Semiconductor Corp.)
Retro City Rampage (HKLM-x32\...\1207659049_is1) (Version: 2.14.0.30 - GOG.com)
Reus (HKLM-x32\...\GOGPACKREUS_is1) (Version: 2.2.0.15 - GOG.com)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Rogue Legacy (HKLM-x32\...\GOGPACKROGUELEGACY_is1) (Version: 2.2.0.10 - GOG.com)
Sam and Max Beyond Space and Time (HKLM-x32\...\Sam and Max Beyond Space and Time_is1) (Version:  - GOG.com)
Sam and Max Save the World (HKLM-x32\...\Sam and Max Save the World_is1) (Version:  - GOG.com)
Sam and Max The - Devil's Playhouse (HKLM-x32\...\Sam and Max The - Devil's Playhouse_is1) (Version:  - GOG.com)
Sang-Froid -  A tale of werewolves (HKLM-x32\...\GOGPACKSANGFROIDTALEWEREWOLVES_is1) (Version: 2.0.0.4 - GOG.com)
ScummVM 1.4.1 (HKLM-x32\...\ScummVM_is1) (Version:  - The ScummVM Team)
SEGA Genesis & Mega Drive Classics (HKLM-x32\...\Steam App 34270) (Version:  - Sega)
Shadowrun Returns (HKLM-x32\...\GOGPACKSHADOWRUNRETURNS_is1) (Version: 2.2.0.10 - GOG.com)
Shovel Knight (HKLM-x32\...\1207664823_is1) (Version: 2.11.0.18 - GOG.com)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Sid Meier's Pirates! (HKLM-x32\...\Steam App 3920) (Version:  - Firaxis)
Spelunky (HKLM-x32\...\GOGPACKSPELUNKY_is1) (Version: 2.0.0.6 - GOG.com)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
Star Wars - Jedi Knight II: Jedi Outcast (HKLM-x32\...\Steam App 6030) (Version:  - LucasArts)
Star Wars - Jedi Knight: Mysteries of the Sith (HKLM-x32\...\Steam App 32390) (Version:  - )
Star Wars Empire at War (HKLM-x32\...\{99AE7207-8612-4DBA-A8F8-BAE5C633390D}) (Version: 1.0 - LucasArts)
Star Wars Empire at War Forces of Corruption (HKLM-x32\...\{6592FDEC-2C1A-413A-9985-25FEC2F0848D}) (Version: 1.0 - LucasArts)
Star Wars Jedi Knight: Dark Forces II (HKLM-x32\...\Steam App 32380) (Version:  - )
Star Wars Jedi Knight: Jedi Academy (HKLM-x32\...\Steam App 6020) (Version:  - LucasArts)
Star Wars: Dark Forces (HKLM-x32\...\Steam App 32400) (Version:  - )
Star Wars: Knights of the Old Republic (HKLM-x32\...\Steam App 32370) (Version:  - BioWare)
Star Wars: Knights of the Old Republic II (HKLM-x32\...\Steam App 208580) (Version:  - LucasArts)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SteamWorld Dig (HKLM-x32\...\GOGPACKSTEAMWORLDDIG_is1) (Version: 2.1.0.3 - GOG.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tales From Space - Mutant Blobs Attack (HKLM-x32\...\GOGPACKMUTANTBLOBSATTACK_is1) (Version: 2.0.0.2 - GOG.com)
Tales of Monkey Island: Chapter 1 - Launch of the Screaming Narwhal (HKLM-x32\...\Steam App 31170) (Version:  - Telltale Games)
Tales of Monkey Island: Chapter 2 - The Siege of Spinner Cay  (HKLM-x32\...\Steam App 31180) (Version:  - Telltale Games)
Tales of Monkey Island: Chapter 3 - Lair of the Leviathan  (HKLM-x32\...\Steam App 31190) (Version:  - Telltale Games)
Tales of Monkey Island: Chapter 4 - The Trial and Execution of Guybrush Threepwood  (HKLM-x32\...\Steam App 31200) (Version:  - Telltale Games)
Tales of Monkey Island: Chapter 5 - Rise of the Pirate God (HKLM-x32\...\Steam App 31210) (Version:  - Telltale Games)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
TES Construction Set (HKLM-x32\...\{DB3C800B-081B-4146-B4E3-EFB5B77AA913}) (Version:  - )
Teslagrad (HKLM-x32\...\GOGPACKTESLAGRAD_is1) (Version: 2.0.0.3 - GOG.com)
The Adventures of Shuggy (HKLM-x32\...\1207659763_is1) (Version: 2.1.0.8 - GOG.com)
The Banner Saga (HKLM-x32\...\1207660483_is1) (Version: 2.2.0.4 - GOG.com)
The Book of Unwritten Tales -  Critter Chronicles (HKLM-x32\...\GOGPACKBOOKOFUNWRITTENTALESCRITTER_is1) (Version: 2.0.0.6 - GOG.com)
The Book of Unwritten Tales (HKLM-x32\...\GOGPACKBOUT_is1) (Version: 2.0.0.4 - GOG.com)
The Dig (HKLM-x32\...\Steam App 6040) (Version:  - LucasArts)
The Elder Scrolls Arena (HKLM-x32\...\{62E2BBFA-BE97-42CD-AE89-A4EEF7F36992}) (Version: 1.00.0000 - Bethesda Softworks)
The Elder Scrolls III: Morrowind (HKLM-x32\...\Steam App 22320) (Version:  - Bethesda Game Studios®)
The Elder Scrolls IV: Oblivion  (HKLM-x32\...\Steam App 22330) (Version:  - Bethesda Game Studios)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Expendabros (HKLM-x32\...\Steam App 312990) (Version:  - Free Lives)
The Inner World (HKLM-x32\...\GOGPACKTHEINNERWORLD_is1) (Version: 2.0.0.2 - GOG.com)
The Swapper (HKLM-x32\...\GOGPACKTHESWAPPER_is1) (Version: 2.0.0.2 - GOG.com)
The Walking Dead (HKLM-x32\...\Steam App 207610) (Version:  - )
The Walking Dead: Season Two (HKLM-x32\...\Steam App 261030) (Version:  - Telltale Games)
Torchlight II (HKLM-x32\...\Steam App 200710) (Version:  - )
Unholy Heights (HKLM-x32\...\1207661823_is1) (Version: 2.1.0.17 - GOG.com)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
Waking Mars (HKLM-x32\...\GOGPACKWAKINGMARS_is1) (Version: 2.0.0.3 - GOG.com)
Warhammer 40,000: Dawn of War – Dark Crusade (HKLM-x32\...\Steam App 4580) (Version:  - Relic)
Warhammer 40,000: Dawn of War - Game of the Year Edition (HKLM-x32\...\Steam App 4570) (Version:  - Relic)
Warhammer 40,000: Dawn of War – Soulstorm (HKLM-x32\...\Steam App 9450) (Version:  - Relic)
Warhammer 40,000: Dawn of War – Winter Assault (HKLM-x32\...\Steam App 9310) (Version:  - Relic)
Warhammer® 40,000™: Dawn of War® II - Chaos Rising™ (HKLM-x32\...\Steam App 20570) (Version:  - Relic)
Warhammer® 40,000™: Dawn of War® II – Retribution™ (HKLM-x32\...\Steam App 56400) (Version:  - Relic)
Warhammer® 40,000™: Dawn of War® II (HKLM-x32\...\Steam App 15620) (Version:  - Relic)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3005 - Acer Incorporated)
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6300 - Broadcom Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR 5.31 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.31.0 - win.rar GmbH)
WinX Free AVI to MP4 Converter 4.1.1 (HKLM-x32\...\WinX Free AVI to MP4 Converter_is1) (Version:  - Digiarty Software,Inc.)

 

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 6071.07 MB
Available physical RAM: 4227.56 MB
Total Virtual: 12140.34 MB
Available Virtual: 10177.2 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:913.41 GB) (Free:294.14 GB) NTFS

========================= Users: ========================================

User accounts for \\IG-88

Administrator            Guest                    Lord Robert             

**** End of log ****


Edited by hamluis, 21 March 2016 - 11:55 AM.


#4 hamluis

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Posted 21 March 2016 - 12:13 PM

Topic moved to Am I Infected forum.

 

Looking up info on some of your errors and combining that with connectivity situation...I deem a look in that forum worth the time.

 

I don't see anything that really constitutes a Windows situation that merits more investigation in this forum.

 

Louis



#5 SergeantVau

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Posted 21 March 2016 - 12:45 PM

Ok, thank you so much for your time.



#6 Jo*

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Posted 23 March 2016 - 03:19 AM

:step1: Please download WinsockReset.
Click on "Proceed With Defaults" and follow the instructions.
Your computer will reboot when the tool completes its repairs.


:step2: Let me know if your Internet connectivity is restored

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If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#7 SergeantVau

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Posted 23 March 2016 - 10:57 AM

Thank you so much. That restored all the connectivity issues. But my pc is still infected with what I believe caused the problem to start with. Avast is saying C:\Windows\System32\services.exe is a trojan. And it says it is read only so it can't repair or quarantine it or anything. Again, thank you for your help.



#8 Jo*

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Posted 23 March 2016 - 11:01 AM

Please start a new topic at the MRL forum section because we need to use FRST logs and scripting, which are not allowed in this forum section here, thanks.

It seems that your pc has a problem or could be infected with malware which is going to take some more work and a deeper look. No sense running a bunch of tools here.
Please follow this Preparation Guide. If have already done a step or you cannot complete a step, skip it and continue.
Pease include a link to this thread.

Let me know if all went well.

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Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.





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