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Help with strange search problem!


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7 replies to this topic

#1 CaptainMighty

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Posted 20 March 2016 - 01:20 PM

Hello everyone... I'm hoping someone can save my sanity.

 

I built a website many years ago for a client.  It's run just fine!  In the last week or so, we've encountered a serious problem.

 

IF you type her address into the browser address bar, the site comes up just fine.

 

IF you try to search for her, you get several different pages from the site listed.  Those links do not work, they give me this error:

 

 

Not Found

The requested URL /batters-forsakes.php was not found on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at www.juliewear.com Port 80

 

There IS no /batters-forsakes.php anywhere on the site.  I can find no reference to this on the web.  Any ideas?


Edited by CaptainMighty, 20 March 2016 - 01:21 PM.


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#2 Smsec

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Posted 20 March 2016 - 01:31 PM

It would be helpful to know exactly where you're searching and the exact search terms.

 

Which search engine are you using, Google, Bing etc?

 

Are you searching for "julie wear" or "juliewear"? 

 

Can you paste some of the bad links  that return the 500 error?



#3 CaptainMighty

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Posted 20 March 2016 - 01:37 PM

Smsec, thank you for the quick reply.  

 

Here is the additional information...!

 

I have tried Google and Yahoo.

 

I searched for julie wear and juliewear

 

 

http://www.juliewear.com/HTML/porc_gallery/post_parade.htm

 

http://www.juliewear.com/HTML/porc_gallery/american_wildlife.htm

 

http://www.juliewear.com/HTML/porc_gallery/game_birds.htm



#4 Smsec

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Posted 20 March 2016 - 01:45 PM

I'm not getting that error either clicking on the link you posted or by search. Can you try it on another computer, phone or tablet and see if  you still get the error.



#5 CaptainMighty

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Posted 20 March 2016 - 01:47 PM

If I copy that link and paste it in the address bar, it works perfectly.

 

Did you try searching for julie wear?  You should see at least "game birds" listed as a page link.

 

It's only when I hit the link from that search that it fails!



#6 CaptainMighty

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Posted 20 March 2016 - 01:50 PM

Actually, I see you saying you did try that search.

 

I've tried several computers, and my client has had many friends try this search. 

 

I also have tried on my iphone and get the same error.



#7 Smsec

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Posted 20 March 2016 - 02:36 PM

I tried it in Chrome and Firefox and it works fine. Only seeing this issue in Internet Explorer.  Strange problem. Click on a link to one page and get an error message that another page wasn't found. I used the Network tools in the IE developer tools as described here: https://msdn.microsoft.com/en-us/library/gg130952(v=vs.85).aspx

 

Based on the error message response body I think there's a problem on the server side configuration. If you have access to the server error logs in the Cpanel on Godaddy, you can try to find the listing for the 404/500 errors. That might shed some light on the problem. These files can be quite large so one trick i use is to search for a page I know doesn't exist like http://www.juliewear.com/yabadaba  then do the google search, click on the link and let it trigger the 404/500 error for the non-exisitent page. Then you can download the log file and search it for the fake page "yabadaba" and just below that you'll find the 404/500 errors. 

 

Then paste just those few lines here (not the whole log). Alternatively you could open a ticket with the hosting provider and ask for help.

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /batters-forsakes.php was not found on this server.</p>
<p>Additionally, a 500 Internal Server Error
error was encountered while trying to use an ErrorDocument to handle the request.</p>
<hr>
<address>Apache Server at www.juliewear.com Port 80</address>
</body></html>



#8 Smsec

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Posted 20 March 2016 - 02:55 PM

If you have Google Webmaster tools setup on the site, look at for errors in the stie's Webmaster console. If you don't have that setup you can do that here: https://www.google.com/webmasters/#?modal_active=none






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