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IE + Yahoo sometimes freezes laptop


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13 replies to this topic

#1 GoshenBleeping

GoshenBleeping

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Posted 20 March 2016 - 10:53 AM

System:  Windows 7 Home Premium 64 bit SP1

Laptop:  ASUS K52F

 

This condition happens when using IE and at yahoo.com.  Occasionally when I will click on a Yahoo link to bring it up in a new tab, IE freezes, then after a few seconds the laptop freezes. That is, the mouse and keyboard are non-functional, and there is no action on the screen. This freeze lasts from 30 seconds to 3 minutes. After this period, the laptop comes back to life as though nothing had happened. I have done the following to isolate the problem with no positive results:

 

(1) Turn off all optional toolbars / extensions in IE

(2) IE accelerators are disabled

(3) Scan laptop with:  MalwareBytes, SuperAntiSpyware, Avira (my anti-virus), TDSSKiller, AdwCleaner

(4) Ran chkdsk & sfc - no problems found

 

Any thoughts as to why this happens and only with Yahoo?


Edited by hamluis, 20 March 2016 - 04:03 PM.
Moved from Crashes/BSODs to Win 7 - Hamluis.


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#2 hamluis

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Posted 22 March 2016 - 04:25 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 GoshenBleeping

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Posted 23 March 2016 - 07:22 AM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Admin (administrator) on 23-03-2016 at 08:17:53
Running from "C:\Users\Admin\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: K52F Manufacturer: ASUSTeK Computer Inc.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/23/2016 08:13:00 AM) (Source: CVHSVC) (User: )
Description: Information only.

 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.

 

Error: (03/22/2016 09:25:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18231, time stamp: 0x56b8edd6
Faulting module name: ContentPolicy.dll, version: 4.5.3.30, time stamp: 0x5472c7c3
Exception code: 0xc0000005
Fault offset: 0x00030b0c
Faulting process id: 0x17e4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (03/22/2016 08:16:58 PM) (Source: CVHSVC) (User: )
Description: Information only.

 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 
Error: (03/22/2016 04:18:06 PM) (Source: CVHSVC) (User: )
Description: Information only.
 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.

 

Error: (03/22/2016 12:22:07 PM) (Source: CVHSVC) (User: )
Description: Information only.

 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.

 

Error: (03/22/2016 09:06:18 AM) (Source: CVHSVC) (User: )
Description: Information only.
 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/21/2016 08:14:11 PM) (Source: CVHSVC) (User: )
Description: Information only.
 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/21/2016 11:45:19 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-3174910333-807271106-1650060146-1012.bak).  hr = 0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {49cacf4d-43d0-4c7a-8395-e7a77098b78e}
 

Error: (03/21/2016 07:07:27 AM) (Source: CVHSVC) (User: )
Description: Information only.
 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/20/2016 04:29:52 PM) (Source: CVHSVC) (User: )
Description: Information only.
 

Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

System errors:
=============
Error: (03/23/2016 08:05:24 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/22/2016 08:09:14 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/22/2016 04:10:23 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/22/2016 12:14:26 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/22/2016 08:58:33 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/21/2016 08:06:28 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/21/2016 06:59:40 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/20/2016 04:22:08 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: %%1058
 

Error: (03/20/2016 11:40:03 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 

Error: (03/20/2016 11:39:50 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.
 

Microsoft Office Sessions:
=========================
Error: (03/23/2016 08:13:00 AM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/22/2016 09:25:42 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1823156b8edd6ContentPolicy.dll4.5.3.305472c7c3c000000500030b0c17e401d184a2115a8fc3C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\DoNotTrackMe\5.1.1861\ContentPolicy.dll281ffafc-f096-11e5-8a02-00aca00a1f5c
 

Error: (03/22/2016 08:16:58 PM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/22/2016 04:18:06 PM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/22/2016 12:22:07 PM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/22/2016 09:06:18 AM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/21/2016 08:14:11 PM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/21/2016 11:45:19 AM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-3174910333-807271106-1650060146-1012.bak)0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {49cacf4d-43d0-4c7a-8395-e7a77098b78e}
 

Error: (03/21/2016 07:07:27 AM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

Error: (03/20/2016 04:29:52 PM) (Source: CVHSVC)(User: )
Description: Error:  Initialization failed 0x80070422 Type: 88::UnexpectedError.
 

=========================== Installed Programs ============================
7-Zip 15.14 (x64) (HKLM\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Acronis Drive Monitor (HKLM-x32\...\{706AE61D-40A4-4F50-8359-FE8F6F7FA461}) (Version: 1.0.566 - Acronis)
Adblock Plus for IE (32-bit and 64-bit) (HKLM\...\{0F347A49-E36C-4639-8D2E-003AD408B8B2}) (Version: 1.5 - Eyeo GmbH)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Agent Ransack 2010 (64-bit) (HKLM\...\Agent Ransack (64-bit)_is1) (Version:  - )
AI TouchMedia (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 6.0.3512 - CyberLink Corp.) Hidden
AI TouchMedia (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 6.0.3512 - CyberLink Corp.)
ANT Drivers Installer x64 (HKLM\...\{48C0F2A9-C9E0-4528-8FFF-E177D25A25A8}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Aspell English Dictionary-0.50-2 (HKLM-x32\...\Aspell English Dictionary_is1) (Version:  - GNU)
ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.24 - ASUS)
ASUS CopyProtect (HKLM-x32\...\{6B77A7F6-DD63-4F13-A6FF-83137A5AC354}) (Version: 1.0.0015 - ASUS)
ASUS FancyStart (HKLM-x32\...\{2B81872B-A054-48DA-BE3B-FA5C164C303A}) (Version: 1.0.8 - ASUSTeK Computer Inc.)
ASUS MultiFrame (HKLM-x32\...\{9D48531D-2135-49FC-BC29-ACCDA5396A76}) (Version: 1.0.0021 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{91EFE3A1-585E-4F66-B5F6-F118F56C4C47}) (Version: 1.1.37 - ASUS)
ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0008 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0028 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.20 - asus)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0005 - ASUS)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.16.282 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{083E4B17-EF54-4FD6-A3C8-CA2069FC1315}) (Version: 1.1.56.9119 - Avira Operations GmbH & Co. KG) Hidden
Avira Launcher (HKLM-x32\...\{3b87484e-d70b-4b4f-ad59-2ae89571e2cf}) (Version: 1.1.56.9119 - Avira Operations GmbH & Co. KG)

AxCrypt 1.7.3156.0 (HKLM\...\{8B49CDB9-824C-44D6-A5D3-D0235D3030B8}) (Version: 1.7.3156.0 - Axantum Software AB)
Belarc Advisor 8.5a (HKLM-x32\...\Belarc Advisor) (Version: 8.5.1.0 - Belarc Inc.)
Best Buy pc app (HKLM\...\{FBBC4667-2521-4E78-B1BD-8706F774549B}) (Version: 3.0.0.0 - Best Buy) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.111.0.63 - Conexant)
ControlDeck (HKLM-x32\...\{5B65EF64-1DFA-414A-8C94-7BB726158E21}) (Version: 1.0.7 - ASUS)
ConvertHelper 3.1.1 (HKLM\...\{27CC6AB1-E72B-4179-AF1A-EAE507EBAF52}}_is1) (Version:  - DownloadHelper)
Core Temp 1.0 RC6 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
CrystalDiskInfo 5.6.2 (HKLM-x32\...\CrystalDiskInfo_is1) (Version: 5.6.2 - Crystal Dew World)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1908 - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3602c - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
DoNotTrackMe Add-on 5.1.1861 (HKLM-x32\...\DoNotTrackMe Add-on_is1) (Version: 5.1.1861 - Abine Inc)
Elevated Installer (HKLM-x32\...\{D778B248-69C9-420D-80F4-48EF085D4CC6}) (Version: 4.1.17.0 - Garmin Ltd or its subsidiaries) Hidden
ETDWare PS/2-x64 7.0.5.12_WHQL (HKLM\...\Elantech) (Version: 7.0.5.12 - ELAN Microelectronics Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.5 - ASUS)
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version:  - FileHippo.com)
FormatFactory 3.8.0.0 (HKLM-x32\...\FormatFactory) (Version: 3.8.0.0 - Free Time)
Free Countdown Timer 3.1.0 (HKLM-x32\...\{404245D0-E836-4737-9C12-D4D0034540F5}_is1) (Version: 3.1 - Comfort Software Group)
Garmin Express (HKLM-x32\...\{086779B2-7907-47C4-AFA0-3E5E88325631}) (Version: 4.1.17.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{28c6c909-1890-443b-9960-0e8a535c2c69}) (Version: 4.1.17.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM-x32\...\{D058888F-E891-4170-918C-AB0FB3D7FBC0}) (Version: 4.1.17.0 - Garmin Ltd or its subsidiaries) Hidden
GNU Aspell 0.50-3 (HKLM-x32\...\GNU Aspell_is1) (Version:  - GNU)
Google Analytics Opt-out Browser Add-on (HKLM\...\{82B280A2-521E-4D30-AF15-38CD6D5CB629}) (Version: 0.9.6.0 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.1.0.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Deskjet 3000 J310 series Basic Device Software (HKLM\...\{8D4C9954-7EFA-4BCD-8EA0-E654E7013A40}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Deskjet 3000 J310 series Help (HKLM-x32\...\{654A65DA-7173-4B51-ACEB-F855201EE033}) (Version: 140.0.66.66 - Hewlett Packard)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
ieSpell (HKLM-x32\...\ieSpell) (Version: 2.6.4 (build 573) - Red Egg Software)
Intel WiMAX Tutorial (HKLM\...\{4F26C164-9373-4974-8F43-E0F2176AF937}) (Version: 1.5.3.1 - Intel Corporation)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2125 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{1A8BA6CE-822D-4888-89E2-ACBF4308F271}) (Version: 13.02.0000 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{C298FF86-AB23-4B58-AC53-A23383C07B3A}) (Version: 1.2.20.0 - Intel Corporation)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{5C1DA3D9-F590-4317-A4FB-274F658E504B}) (Version: 6.05.0000 - Intel Corporation)
JMicron Ethernet Adapter NDIS Driver (HKLM-x32\...\{96DCEE2F-98EE-4F80-8C0F-7C04D1FB9D7F}) (Version: 6.0.17.1 - JMicron Technology Corp.)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.33.2 - JMicron Technology Corp.)
Junk Mail filter update (HKLM-x32\...\{400C31E4-796F-4E86-8FDC-C3C4FACC6847}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
K_Series_ScreenSaver_EN (HKLM-x32\...\K_Series_ScreenSaver_EN) (Version:  - )
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Magical Jelly Bean KeyFinder (HKLM-x32\...\KeyFinder_is1) (Version: 2.0.10.10 - Magical Jelly Bean)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Baseline Security Analyzer 2.3 (HKLM\...\{D8D25854-D7F0-45C5-8702-D650A5A23E21}) (Version: 2.3.2208 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 44.0 (x64 en-US) (HKLM\...\Mozilla Firefox 44.0 (x64 en-US)) (Version: 44.0 - Mozilla)
Mozilla Firefox 45.0.1 (x64 en-US) (HKCU\...\Mozilla Firefox 45.0.1 (x64 en-US)) (Version: 45.0.1 - Mozilla)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
NB Probe (HKLM-x32\...\{6324A1EF-CEF4-43E3-8BCD-9EF3F67317FD}) (Version:  - )
NetWorx 5.4.2 (HKLM\...\NetWorx_is1) (Version:  - Softperfect)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9 - Notepad++ Team)
OpenVPN 2.3.8-I601  (HKLM\...\OpenVPN) (Version: 2.3.8-I601 - )
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
SeaTools for Windows (HKLM-x32\...\{98613C99-1399-416C-A07C-1EE1C585D872}) (Version: 1.2.0.7 - Seagate Technology)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1194 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{EFE3D683-903C-4B58-AB8F-C68C69F33758}) (Version: 4.5.3.0 - Husdawg, LLC)
TAP-Windows 9.21.1 (HKLM\...\TAP-Windows) (Version: 9.21.1 - )
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
USB2.0 UVC VGA WebCam (HKLM\...\USB2.0 UVC VGA WebCam) (Version: 5.8.54000.207 - Sonix)
ViewSonic Monitor Drivers (HKLM-x32\...\{B4FEA924-630D-11D4-B78E-005004566E4D}) (Version:  - )
VisualRoute Lite Edition (HKLM-x32\...\VisualRoute Lite Edition) (Version:  - )
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.2 - VideoLAN)
VLC media player 2.0.8 (HKLM\...\VLC media player) (Version: 2.0.8 - VideoLAN)
WiFi Password Revealer (HKLM-x32\...\WiFi Password Revealer_is1) (Version: 1.0.0.5 - Magical Jelly Bean)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.30.2 - ASUS)
Wireless Console 3 (HKLM-x32\...\{20FDF948-C8ED-4543-A539-F7F4AEF5AFA2}) (Version: 3.0.17 - ASUS)
WOT for Internet Explorer (HKLM\...\{373B90E1-A28C-434C-92B6-7281AFA6115A}) (Version: 13.9.2.0 - WOT Services Oy)
Xiph QuickTime Components (HKLM-x32\...\XiphQT) (Version:  - )
 

========================= Memory info: ===================================
Percentage of memory in use: 48%
Total physical RAM: 3884.37 MB
Available physical RAM: 2003.58 MB
Total Virtual: 7766.95 MB
Available Virtual: 5489.53 MB
 

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:116.44 GB) (Free:18.08 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:329.79 GB) (Free:295.43 GB) NTFS
 

========================= Users: ========================================
User accounts for \\GAIL-PC
Admin                    Admin_2                  Administrator           
DavidandGail             Guest                   
**** End of log ****
 
 
http://speccy.piriform.com/results/3utrR8AlWWMLdoTbssVbGZS


Edited by hamluis, 23 March 2016 - 08:55 AM.


#4 hamluis

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Posted 23 March 2016 - 09:00 AM

I would do two things.

 

    a. Uninstall Intel® Management Engine Components or Intel® Management Engine software via  Programs and Features (Windows 10/8/7).

 

    b.  Run the following hard drive diagnostic, following the directions provided.  When the results are completed...I only want to know which items (if Any) have been highlighted in pink/red (you don't have to upload the graphic).  See GSmart Hard Drive Test, Alexstrasza - http://www.bleepingcomputer.com/forums/t/565216/laptop-running-slow-tried-many-things-and-unreadable-files/?p=3613590 .

 

Louis


Edited by hamluis, 23 March 2016 - 09:04 AM.


#5 GoshenBleeping

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Posted 23 March 2016 - 04:33 PM

Quick question before I uninstall the Inetl Management software. That software hasbeen present on my laptop since I purchase it 5 years ago. I am assuming, and please verify, that removing this software will have no negative impact on my laptop?

 

Thanks for the help!!!!  Once I receive your answer, I will continue with your suggestions.

 

    David



#6 GoshenBleeping

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Posted 23 March 2016 - 06:18 PM

I downloaded the Gsmart app. No red items, just 2 pink. I have attached a snippet to show these. I have not as yet uninstalled the Intel software.

 

   David

Attached Files



#7 hamluis

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Posted 23 March 2016 - 07:14 PM

http://www.w7forums.com/threads/intel-management-engine-interface-what-is-it.8962/

 

I would never assure anyone that removing anything or installing anything...will NOT have adverse consequences...based on the fact that users seldom (IMO) make the right connection between their system problems and the possible origins.  IMO, all too often, users want to believe that operating a system is simple math, when, in reality, it's more liket algebra...and users mistakenly often think that they know the proper equations, etc.  I'm an old man and I've learned that most self-presumed "knowledge" is often quite wrong when the wrong premises are used.

 

But, take a look at the link above and the one below.

 

Read the portion under Description at UNS.exe File Information .

 

It's your system :), not mine, and you decide what will remain installed on it..

 

I would like for you to run the long diagnostic reflected at SeaTools For Windows, dc3 - http://www.bleepingcomputer.com/forums/t/595453/restart-your-computer-to-install-windows-updates/?p=3857682 .  Please do not run any of the other tests which may be available...just the long generic diagnostic.

 

Louis


Edited by hamluis, 23 March 2016 - 07:15 PM.


#8 GoshenBleeping

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Posted 24 March 2016 - 11:28 AM

An old man?  Nah, you're like me - 'weathered".  (I am 68)

I ran the long generic diagnostic - passed with 100%.

 

    David



#9 hamluis

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Posted 24 March 2016 - 12:08 PM

:thumbup2: , "weathered" it is then :).  My muscles and ligaments tell me that I'm "old" because they don't heal/recover (after a run) as quickly as they did in former years :).

 

Have you tried using a browser other than IE?  Your errors don't reveal much, IMO, but they do reflect a possible problem betwixt IE and your DoNotTrackMe app.

 

Louis



#10 GoshenBleeping

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Posted 25 March 2016 - 08:00 AM

I uninstalled the DoNotTrackMe app. I'll see what happens over time.

 

I know what you mean about not healing as fast as when I was younger. I tripped and fell the other day, hurt my back. Usually that would clear up in a week. Not this time. Sigh...  What is that saying? Old age is not for sissies?



#11 hamluis

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Posted 25 March 2016 - 10:15 AM

LOL...it's just a natural change and I don't resent it or regret it...particularly when I look at the large numbers of people, infants to older, who have never seen...or will see...the longevity that I have experienced thus far  :).  An older body is preferable to a younger one in a casket/grave, in my world :).

 

Try another browser...Firefox is the one that I prefer...just to see if it's an IE problem and not a browser/system problem.

 

Louis



#12 dc3

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Posted 25 March 2016 - 11:14 AM

The  Speccy Snapshot didn't  show any indications of trouble with the C: drive in the S.M.A.R.T. attributes, so I'm not surprised that it didn't find anything with GSmart and passed the SeaTools for Windows test.  But you do have one problem with you hdd, it only has 16% (18GB) of free space.  If this drops any lower it can effect the performance of your computer.  You only have four GB of RAM, so it's possible that you could run into a situation where you will need the hdd to provide help from the swap space.

 

Please uninstall UNS.exe (User Notification Service) in the Control Panel under Programs and Features.  This is not an essential program and has been know to cause problem like the error for it in the MiniToolBox.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 GoshenBleeping

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Posted 28 March 2016 - 04:20 PM

How do I uninstall UNS.exe? I don't see it in "Control panel - Uninstall a program".

 

Ahh - you are correct. I am running out of space on C.  I have created a new thread to deal with that problem at

http://www.bleepingcomputer.com/forums/t/609247/please-help-how-to-reclaim-space-on-c-drive/

 

Thank you!!!



#14 hamluis

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Posted 28 March 2016 - 04:39 PM

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
 

Louis






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