Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Disc drive issue with Windows 8/8.1


  • Please log in to reply
12 replies to this topic

#1 rozzer

rozzer

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 20 March 2016 - 08:17 AM

Hi

I was having difficulties when trying to load a Linux Live disc recently and I tried various
things and I was advised it may be an issue with Toshiba and/or Bios settings, I did change the boot order.
After trying many times I thought I would check the disk drive was OK by trying a retail audio CD and it
wouldn't open with VLC even with auto play enabled, I attempted to open one of the songs on the list using VLC
that opens to the UI successfully but remains dead, nothing activates (play, FF etc) I then went to try to open
with Toshiba Media Player and that is no longer listed (I have no idea how that has happened) The only other
thing listed is Windows Media Player and that works fine and plays the audio disc.

OK, so I thought let me do a system restore and that didn't solve it either, I then uninstalled VLC
and re-installed it again with the latest version, still nothing, I tried the audio disc on my other pc which
also has VLC and it works perfectly. I then tried a Video and that open perfect with VLC with sound, I tried a
flash drive with music on and that opens with VLC and runs fine also.

#Edit I also checked in Device Manager and everything is fine with no discrepancies.

I am now struggling for a solution and I am hoping you can offer some guidance.

Thanks in advance

Rozzer

Edited by rozzer, 20 March 2016 - 08:26 AM.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 20 March 2016 - 10:05 AM

In what way did you change the boot order in the BIOS?

 

Does the optical drive's tray open if you press the open button?

 

Are you receiving any error messages when you try to run the optical drive?

 

Other than the optical drive, is the computer running normally?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 21 March 2016 - 01:39 AM

Hi dc3
Thanks for taking the time to reply.
I changed the boot order in System Setting/Boot and changed it there first
and no luck.
I then tried PC Settings/Advance startup/UEFI Firmware Settings and that
didn't work either. I change them back to HDD/SSD..ODD..USB..LAN, I also noticed
that Secure boot was enabled but didn't do anything with that (need more advise)

Tray opens fine, No errors, computer running fine otherwise.

If it was just an audio problem when using discs that would be maybe easier
to solve, but as the UI in VLC doesn't activate when using audio discs it is
confusing to me.

Thanks again

Cheers

Edited by rozzer, 21 March 2016 - 01:42 AM.


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 21 March 2016 - 08:16 AM

You need to change the boot order in the BIOS.  Don't use the Toshiba software to do this.

 

Is the audio working with other input, like online video?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 21 March 2016 - 09:19 AM

Hi again dc3

Online videos display fine and good audio.
Thanks for the Bios info.

I tried to register with VLC forums but I get an error
'No route found for "GET /ucp.php"' I thought maybe they
could shed some light on it, i will try and register again
on the Windows lappy and see if get the same error(that error was using linux)

Cheers

Edited by rozzer, 21 March 2016 - 09:19 AM.


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 21 March 2016 - 09:44 AM

What is the make and model of this computer?

 

Is the optical drive the original installed in this computer?

 

Just for testing purposes download and install Wondershare Player.  See if this works.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 22 March 2016 - 05:21 AM

Hi dc3

Toshiba satellite C850-F0055 (make/model)

Original optical drive.
Downloaded Wondershare and that does the same as VLC.
UI opens and remains inactive.

#Edit..I meant to mention that when I was going through the
UI in VLC I went into Tools/Messages and the following error
was displayed.

Your input can't be opened:
VLC is unable to open the MRL 'dvd:///E:/'. Check the log for details'.
any idea where I go to see the log?

#Edit..After doing a google search it would appear a though the log is
actually the error message.
I have opened Program Files/VideoLAN/VLC and there is no log/text files.


cheers

Edited by rozzer, 22 March 2016 - 06:05 AM.


#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 22 March 2016 - 07:39 AM

Look in the Device Manager to see if there are any yellow warning icons or red error icons visible either in DVD/CD ROM drives or Sound, video and game controllers.

 

If there are no warnings or errors try installing a new codec from here.

 

Edit:  I posted previously to let you know that I would be gone today.  Due to snow we are not going over the summit, so I'll be around.


Edited by dc3, 22 March 2016 - 07:54 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 22 March 2016 - 07:50 AM

HI dc3

I did do the device manager route (#Edit @post 1)

I will try the new codecs and see what happens.

Thanks for hanging in there.

Hope you have a safe journey and wife is ok

Cheers for now

Edited by rozzer, 22 March 2016 - 07:50 AM.


#10 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 22 March 2016 - 09:51 AM

I had edited my last post to let you know that I would be around today after all.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 23 March 2016 - 02:42 AM

Hi dc3

Sorry I missed your edit & glad your available.

I downloaded the codec K-Lite which appeared to
cover all my requirements but it sadly made no
difference.

I know that any drive is running when the disc
is in and there is often a light whirring sound, but this
one seems to be more of a heavy whirring with occasional
clicks and then some occasional heavy clicks, if you can
imagine the sound of something is not latching like a click, click etc.
Maybe it's normal on this drive but I tried in my desktop
and it is a silent whirring only on there, it doesn't explain
why a DVD video plays ok though as it must use the same functions.
Maybe I'm grasping at straws!!

Cheers

Edited by rozzer, 23 March 2016 - 02:42 AM.


#12 rozzer

rozzer
  • Topic Starter

  • Members
  • 250 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:10:41 AM

Posted 24 March 2016 - 05:54 AM

Hi dc3

 

Just reporting that all is back to normal and Disk Drive and Audio is working fine.

When I downloaded the Codecs I didn't restart the pc and carried on struggling.

This morning when I started up I tried gain and all is well, so it appears as though

the Codecs solved the issue.

 

 

Thanks a million for working with me on it, hope it helps others too.

 

 

I think we can close this post as solved :guitar:

 

Cheers


Edited by rozzer, 24 March 2016 - 05:58 AM.


#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:41 AM

Posted 24 March 2016 - 07:38 AM

I assumed that you would restart the computer.  I should have suggested this so that it was done.  Some changes will not take effect until the computer is restarted.  I'm glad you were able to resolve your issue.

 

Unless there are extenuating circumstances Bleeping Computer does not close topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users