Steps taken so far:
1. Used several Rescue disks to trouble shoot.
Kaspersky Rescue disk 10: Graphic Mode.
a. On menu - Computer - shows all files on hard drive
- Registry Editor: Verified explorer.exe value is in Shell.
b. Ran WindowsUnlocker: Found 2 suspicious registry values and deleted them
Rebooted: Still receive: Inaccessible_Boot_Device
Other Rescue Disks (Hirens and UBCD) - not very successful running anything.
UBCD: Run Dsrfix v 3.12 - Run with DSRFIX /f - alert reference partition table not in sync. Boot code does not match Dell MBR.
2. F12 Boot: Ran diagnostic - everything came up clean.
3. Booted up in Safe Mode with Networking (regular Safe Mode also works) and the system came up.
a. Ran the below utilities to clean up computer.
. Ccleaner: Not much to clean up, Registry very few items
Disabled most Start Up programs - later enabled all I had disabled - rebooted - still problem.
Deleted Pc Matic and all related products.
. Adwcleaner: Only a few registry entries deleted.
. Malwarebytes: Found one Trojan. Trojan dnschanger etc .
. Tweaking.com - Windows Repair
. Tweaking.com - Simple system tweaks
. Process Explorer - with Virus Total - everything looked good.
. Crystal Disk Info: Status - all looks good.
Bios Settings: (left settings as shown below - changed some and tested, did not change anything
.Advanced Tab: SATA Mode: AHCI
. Boot Tab: Secure Boot - Disabled
Load Legacy OPROM - Enabled
Boot Mode: UEFI - also tried legacy, did not change results
First Boot Device: USB Floppy
Second: UEFI - OS
Third: USB Storage
Fourth: Internal ODD
Fifth: Onboard NIC
Hard Disk Drives:
First Boot: UEFI OS
Second Boot: Windows Boot Manager
I tried reversing these to see if a difference, saw no difference
Performed a System Restore from Safe Mode with Networking:
. The System Restore took 1.5 hours to complete
then rebooted, but same results which are:
Finally with all of the above When I boot the following sequence occurs.
.Receive DELL Black logo Bios Screen - sometimes appears twice
.Receive 1 audible beep - thus BIOS check is good.
.Goes to Orange Screen with rotating dots in a circle - keeps spinning
. Displays message: "Please Wait for Local Session Manager
. Now just loops for ever and ever, and even ever.
Googled Local Session Manager: Shows: windows\System32\svchost.exe -k DCOM and needs a file: lsm.dll
program is: lsm.exe running inside svchost.exe DCOM
I verified this running in Process Manager and searched for lsm.exe and lsm.dll in system32 and found them.
NOW: I NEED HELP:
.Does anyone know of a possible file and/or registry entry that may have been deleted or corrupted by, my guess, PC Matic that I could be directed to change or reload.
. If not does that mean I need to either get a repair or install disk for Win 10? As Win 10 was downloaded, customer has no repair disk or no win 10 install disk.
. Would this be an item that the customer must pay for, or will Microsoft wave the fee - As customer did not know to create one, my guess is he must pay for this.
. I am hoping for a solution to modify the Registry. If not then which way is better, completely reinstall Windows 10 with a purchased disk, or perform a Repair process after saving his data. I am guessing same disk would do both.
Any help would be greatly appreciated. I have gone as far as my knowledge will let me, and am hoping for someone on the forum with a MUCH better knowledge of the internals of the operating system than I have.
Thanks for reading, and definitely thanks to anyone who responds to this post.
Edited by Queen-Evie, 19 March 2016 - 11:04 PM.
moved from Windows 10 Discussion to Windows 10 Support