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Onedrive.exe crashing about hourly


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#1 Gaudior

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Posted 19 March 2016 - 01:12 PM

Hello all,

 

I have a system running Windows 10 Home.

 

About hourly, I receive the following error:

 

Log Name:      Application
Source:        Application Error
Date:          3/19/2016 10:30:05 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HOME-DESKTOP-1
Description:
Faulting application name: OneDrive.exe, version: 17.3.6302.225, time stamp: 0x56cf98cd
Faulting module name: SyncEngine.DLL, version: 17.3.6302.225, time stamp: 0x56cf98c0
Exception code: 0xc0000005
Fault offset: 0x000c4717
Faulting process id: 0x3a0c
Faulting application start time: 0x01d181fc90af6c4a
Faulting application path: C:\Users\ADMIN\AppData\Local\Microsoft\OneDrive\OneDrive.exe
Faulting module path: C:\Users\ADMIN\AppData\Local\Microsoft\OneDrive\17.3.6302.0225_1\SyncEngine.DLL
Report Id: d486a697-6edd-4939-9e35-8d9cfe6d438a
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-19T17:30:05.671286700Z" />
    <EventRecordID>6303</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HOME-DESKTOP-1</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OneDrive.exe</Data>
    <Data>17.3.6302.225</Data>
    <Data>56cf98cd</Data>
    <Data>SyncEngine.DLL</Data>
    <Data>17.3.6302.225</Data>
    <Data>56cf98c0</Data>
    <Data>c0000005</Data>
    <Data>000c4717</Data>
    <Data>3a0c</Data>
    <Data>01d181fc90af6c4a</Data>
    <Data>C:\Users\ADMIN\AppData\Local\Microsoft\OneDrive\OneDrive.exe</Data>
    <Data>C:\Users\ADMIN\AppData\Local\Microsoft\OneDrive\17.3.6302.0225_1\SyncEngine.DLL</Data>
    <Data>d486a697-6edd-4939-9e35-8d9cfe6d438a</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
 
I end up with a few dozen (dead) one drive icons in my system tray. I have searched around and it seems to be related to Office 365's OneDrive client. I have gone to the directory and manually reinstalled, verified my scaling is set to 100%, and everything else I have found in searches. Has anyone found a permanent fix to this problem?
 
Thanks in advance.


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#2 Wolverine 7

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Posted 19 March 2016 - 04:02 PM

Hvnt had this issue,but a couple of threads here might help till someone ,more knowledgable chips in.

 

Looking at them ithink id try clearing the cache in the Microsoft uploader,first of (top of first  thread)

 

http://www.tenforums.com/software-apps/22467-onedrive-desktop-app-crashing-windows-10-a.html

 

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_files/how-to-reset-onedrive-to-prevent-constant-crashing/77e324fc-0e96-4a4d-9f84-19237280d26a?auth=1

 

Let us know how it goes.



#3 Gaudior

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Posted 19 March 2016 - 04:42 PM

I cleared the cache. The onedrive.exe /reset (or skydrive.exe /reset) didn't work stating that windows couldn't find onedrive.exe.

 

I'll find the correct executable if I continue to have issues after clearing the document cache. Will keep you posted.



#4 Gaudior

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Posted 19 March 2016 - 06:42 PM

Clearing the cache didn't seem to help.

 

I found the executable and ran the /reset (it broke one drive for a while until I figured out why) We'll see how this goes.



#5 Wolverine 7

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Posted 19 March 2016 - 06:57 PM

Id like to be morre help but i dont have much experience with Onedrive,MSFT Article here worth a look.

 

https://support.office.com/en-us/article/Fix-OneDrive-sync-problems-with-Windows-10-Windows-7-or-Windows-Vista-83ab0d8a-8400-45b0-8dcf-dc8aa8a6bcf8?ui=en-US&rs=en-US&ad=US



#6 Gaudior

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Posted 20 March 2016 - 07:02 PM

I am going to consider this tentatively solved. I am thinking one more day and I will mark it as solved (I have been actively using the OneDrive all day today, and I'm not sure if the lack of crashes is related).

 

The solution (from the link above):

I adjusted the primary Windows 10 user to logging in using my Microsoft Account instead of locally.



#7 Wolverine 7

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Posted 22 March 2016 - 02:34 PM

That makes sense,ive seen a few of those kinds of errors with Onedrive,fingers crossed it holds.



#8 Gaudior

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Posted 22 March 2016 - 06:55 PM

No dice. If I have something in my OneDrive actively open, no crashes. If I close the document, hourly crashes.



#9 Wolverine 7

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Posted 23 March 2016 - 05:07 PM

Oookay..you already tried reseting to no avail, try moving (backing up essentially) all your files in Onedrive,then delete the Onedrive folder and allow it to resync.

 

Also you could try this

 

 Stop Syncing and follow this process:

  • Go to the OneDrive cloud in the tray (bottom right hand corner - see above)
  • Right click and select Stop Syncing folder (it will give you a warning about permanently stopping this). That is ok.
  • Go to c:\users\%username%\onedrive - Harvard University
  • Rename the folder to onedrive@ - Harvard University_old.  This will preserve the old data.
  • Shut down any Microsoft products (Outlook, Word, Excel, etc.)
  • Start Task Manager (Ctrl+Alt+Del)
  • End the following processes:  groove.exe, msosync.exe

Important    Don’t restart your computer while Repair is running. If you have a timed auto-restart scheduled for your computer, postpone it until you’re sure Repair is finished.

 

Seems like endless Onedrive Crashing,syncing issues out there on Win 10,maybe they havnt ironed out the bugs yet,im not sure id trust Onedrive with important files without a backup myself.

 

One other thing you could try if none of that works is deleting your user prof0ile and then creating another one,a corrupt user profile might affect it.

 

Bout all i can think off,as said i really havnt used Odrive that much.

 

If non of this helps you might possibly be looking at a re install to fix it.

 

Anyway good luck,hope something works.






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