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Cannot connect to WiFi


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#1 texasguy2016

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Posted 18 March 2016 - 07:53 PM

My computer was working fine, it got turned off, and upon turning it back on I cannot get the wireless to work and the wi-fi button will not change colors. I have a Compaq Presario CW57. In the bottom right hand corner I am seeing a computer with a red X and it says no connections are available, even though all the laptops in the house are connected to the wireless.

Edited by Queen-Evie, 18 March 2016 - 09:22 PM.
moved from Windows 7 to Networking


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#2 RolandJS

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Posted 18 March 2016 - 08:00 PM

I'm not familiar with your computer, only somewhat with Windows 7 Pro.  Have you already, earlier, tried Control Panel -->  Device Manager --> network adapters area, found the wireless adapter, uninstalled [hope you did not remove drivers], then either cold started computer or Restarted Windows?


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#3 texasguy2016

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Posted 18 March 2016 - 08:02 PM

I did that, but have not restarted yet. I will do that now and update you.



#4 texasguy2016

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Posted 18 March 2016 - 08:07 PM

No luck. Still have an amber light and a red x over the computer. Showing no connections are available.



#5 JohnC_21

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Posted 18 March 2016 - 08:48 PM

In the Search Box type Windows Mobility Center. Does it say wireless is disabled? Does clicking the button enable it?

 

Is there a yellow exclamation mark next to your wireless adapter in Device Manager? 



#6 texasguy2016

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Posted 18 March 2016 - 09:08 PM

There is no yellow exclamation point by the wireless adapter in device manager.

 

In windows mobility center there is no box for wireless. I see display brightness, volume, battery status, external display, and sync center.



#7 JohnC_21

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Posted 18 March 2016 - 09:15 PM

Try resetting Winsock and TCP/IP

 

Type CMD in the search box. Right click > Run As Adminstrator. Type the following commands at the prompt.

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Reboot. 

 

If that does not work then download NetAdapter Repair on to a USB stick and run it. Select your wireless adapter in the dropdown box and click Advanced Repair.

 

Edit: A couple of other things to look an and try. 

 

Control Panel > Network and Sharing > Change Adapter Settings (left pane). Make sure the adapter is enabled. Right click the wireless adapter icon and select Enable.

 

If that does not work then in the left Pane select Manage Wireless Networks. Click on the Wireless network to highlight it and click remove. Click on the wireless icon in the system tray. Select your Wireless network and select Connect. Provide your wireless password.


Edited by JohnC_21, 18 March 2016 - 09:25 PM.


#8 texasguy2016

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Posted 18 March 2016 - 09:30 PM

The CMD solution did not work. I noticed no change from it.

 

Loading the NetAdapter Repair as we speak.



#9 Queen-Evie

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Posted 18 March 2016 - 09:34 PM

Are you talking about the amber light on one of the keys on the keyboard?
Have you tried pressing that key to enable wireless?

You can also check the adapter settings.

Control Panel/Network and Sharing Center

On the left side click Change adapter settings.

Under WiFi what does it say?

#10 texasguy2016

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Posted 18 March 2016 - 09:37 PM

Yes pressing the key was the very first thing I tried. Obviously, no change.

 

Following control panel ----> network sharing center ------> to change adapter settings gives me one thing only, a computer icon with a red x that says the following:

 

Local Area Connection

Network Cable Unplugged

Realtek PCIe FE Family Controller



#11 texasguy2016

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Posted 18 March 2016 - 09:45 PM

Running into issues with the NetAdapter Repair. Upon launching on both logins that I have on this computer I get the message:

 

Information

Warning: Application not opened as an Administrator. Note: Some functions may not work correctly.

Do you want to continue?

 

If I look up the network adapter in device manager, I get this: Realtek PCIe FE Family Controller

 

On the NetAdapter Repair drop down menu I have the following:

Local Area Connection

Loopback Pseudo-Interface 1

isatap. {6A6DDD08-86E4-4B74-8355-8C75ED697AC8}

Teredo Tunneling Pseudo-Interface

 

I ran it on Local Area Connection and received an Installation Failed error.

 

It then gave me a message that said I needed to restart the computer for the changes to take place.

 

Upon restart there was no change.



#12 Queen-Evie

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Posted 18 March 2016 - 10:35 PM

Yes pressing the key was the very first thing I tried. Obviously, no change.
 
Following control panel ----> network sharing center ------> to change adapter settings gives me one thing only, a computer icon with a red x that says the following:
 
Local Area Connection
Network Cable Unplugged
Realtek PCIe FE Family Controller


You should see an icon for Wifi.

Try this.

Go to Device Manager and expand Network Adapters.

Highlight your wireless network adapter.
RIGHT click on it, choose Uninstall.

Check the box next to Delete driver software for this device.

Click OK.

After the uninstall is complete, reboot your computer.

Go to your desktop.

Windows should find the adapter as new hardware and install generic Windows driver.

You will be notified when the drivers have been installed and the device is ready to be used via a popup on the lower right side of the screen.

When ready to use, report back with the results.

#13 texasguy2016

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Posted 18 March 2016 - 10:44 PM

Uninstalled under device manager and deleted the software as it asked.

 

Rebooted the computer.

 

Opened to the desktop and it has acted as if it is frozen for about 5 minutes. I have the internet bars at the bottom instead of the computer with the red x over it, but there is a circle over the top of the bars that is stationary. It has remained in that position for five minutes.

 

Update: We are at ten minutes and its just more of the same. The mouse is able to move, but when I attempted to open device manager nothing happens. I have received no pop ups letting me know that the adapter has been recognized, or the software driver has been installed, etc.....Programs that originally open on start up are starting to open very slowly one at a time.


Edited by texasguy2016, 18 March 2016 - 10:49 PM.


#14 texasguy2016

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Posted 18 March 2016 - 10:53 PM

Okay finally loaded the software drivers. Gave the popup that it was complete. Had no change. Still a computer with a red X. No connections found.



#15 JohnC_21

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Posted 19 March 2016 - 08:06 AM

Right click the wireless adapter in Device Manager. Select Properties and under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.

 

Edit: The NetAdapter Repair Utility should have detected a wireless adapter in the dropdown box if it was listed in Device Manager. Not sure why it did not show 


Edited by JohnC_21, 19 March 2016 - 09:16 AM.





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