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Why Isn't Malwarebytes Giving an Option to Remove Infected Files?


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#1 GWBlack

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Posted 18 March 2016 - 06:30 PM

Hello, I am pretty new here, and so I apologize if this has been discussed before.

 

For some reason, after Malwarebytes Anti-Malware finishes a scan and finds some infected files, it only presents me with a screen with a "Finish" button instead of a screen with a "Remove" button (as it did in the past).  Then after pressing "Finish", it takes me right back to the "Scan Now" page to offer to perform another scan all over again.

 

Has anybody seen this before, and how can I get to the screen where I can remove the infected files?  In most cases, they are just PUP files.

 

Thank you!

Gary



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#2 quietman7

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Posted 18 March 2016 - 06:35 PM

What types of threats is it finding?

In addition to malicious software detection and removal, Malwarebytes Anti-Malware also detects and deals with two classes of non-malware...these are Potentially Unwanted Programs (PUPs) and Potentially Unwanted Modifcations (PUM)s. The default setting for detected PUPs is to "Warn user about detections". Malwarebytes will not automatically remove these detections unless you reconfigure (change) the default Non-Malware Protection settings to "Treat detections as malware".

Read the Malwarebytes User Guide: Non-Malware Protection for information and applicable settings found under the Detection and Protection section.

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#3 GWBlack

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Posted 18 March 2016 - 11:13 PM

Thank you.  Yes, the PUP and PUM options are set to "Treat detections as malware."  It's strange because it used to give me a window with a "Remove All" option after it found some "infections".  But recently, it just takes me to the screen with the "Finish" button and never gives me the option to delete them.  Then, as I mentioned, once I click on "Finish", it takes me right back to the "Scan Now" page to prompt for another scan to begin.

 

Maybe I should just delete & reinstall MalwareBytes. 



#4 quietman7

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Posted 19 March 2016 - 05:54 AM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall as follows:-- If using the Premium version, you will need to reactivate Malwarebytes' using the license ID and key you were sent by email. Make sure you save that information so it is readily available when reinstalling.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Premium version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.

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