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Trouble with netgear WNDR4500v2 --cant access Advance tab in Genie.


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#1 bpdfs

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Posted 18 March 2016 - 06:27 PM

have a WNDR4500v2    (Netgear)

 

I cant access the advanced tab stuff any longer. The advanced tab is grayed out.. I can even update my firmware because I cant get to that option.. Has anyone seen this??

 

I have power cycled my router as well and still does not let me. I cant even log out...

 

Chrome and IE make no Difference.

 

 

Thanks

 

 

 



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#2 Agouti

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Posted 18 March 2016 - 06:44 PM

I would forget the Genie and just access the router from it's IP address.  It's been a long time since I've been on Netgear's forums but I seem to remember other people having issues with the Genie software.



#3 bpdfs

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Posted 18 March 2016 - 06:46 PM

i type in the ip in the address bar it auto goes to the genie... what is the other way?

#4 shelf life

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Posted 18 March 2016 - 07:22 PM

Uninstall the genie software, reboot machine and router and type in 192.168.1.1 and you should get prompted for the log in credentials for the routers GUI


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#5 bpdfs

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Posted 18 March 2016 - 07:26 PM

uninstall it??? i never installed any software.. it automatically going into the genie.. i have not installed anything pertaining to that.. I have a brand new pc i used and it just auto came up

#6 shelf life

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Posted 18 March 2016 - 07:56 PM

ok your right, that is Netgears GUI, i was thinking of another router software package.. Maybe set it back to factory defaults and reconfigure it again? Dont know why it would suddenly be greyed out, since you manage its settings.


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#7 Agouti

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Posted 18 March 2016 - 07:59 PM

According to the Netgear download page for your router, the Netgear Genie App is a separate program.  That is what shelf life is telling you to uninstall.

 

To log in to your router's web interface, open a browser (e.g. Firefox) and type 192.168.1.1 and hit Enter.  Provide your username and password when prompted.


Edited by Agouti, 18 March 2016 - 07:59 PM.


#8 bpdfs

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Posted 19 March 2016 - 07:23 AM

Its not a seperate program at all...
I dnt really want to factory default it

#9 shelf life

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Posted 19 March 2016 - 04:32 PM

Is that a ISP supplied router or did you purchase it?


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#10 bpdfs

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Posted 19 March 2016 - 04:35 PM

It used to be but i bought the router jow, ita my own

#11 shelf life

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Posted 19 March 2016 - 08:37 PM

I was thinking maybe it was crippled in some way, but it looks like you where able to access the advanced tab at one time. Only other thing I can think of is if you are using any type of script blocker in your browsers like a addon/extension you installed or maybe a feature included in a antivirus suite.


How Can I Reduce My Risk to Malware?


#12 bpdfs

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Posted 19 March 2016 - 08:38 PM

i dnt think so but i will check that out.. Ive tried accessing from multiple computers and different browsers..

#13 Shira76

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Posted 06 March 2018 - 02:53 AM

The reason that you can access the advanced tab, maybe you change the default settings of the router, you should make it default or you can take the Help of Expert, Netgear provides official Netgear Customer service Number for the customer you can call anytime.

There is another method you read blogs for your particular problem.

 






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