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Adware issues


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9 replies to this topic

#1 jman60

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Posted 16 March 2016 - 09:46 PM

Hello all,

Recently I've been experiencing an adware problem on my Windows 7 based PC.

 

I believe I know how I got this thing... I inadvertently and mistakenly opened an email I received (spam) which is something

I don't normally do a and typically erase emails like this.

 

Before this issue, the "Cloudguard malware" as well as the "Trojan.DNSChanger.DNSRst" malware was on my computer and apparently

I was able to completely remove them both without any issues. Cloudguard issue was removed successfully and has

not returned as far as I can see.

 

But, the "Trojan.DNSChanger.DNSRst" malware issue is involve now and I can't seem to get rid of it..

 

This has been going on for about a week. I came to this website and researched removal procedures which are...

1 - Go to my Control Panel, then to "Programs and Features".

2 - I scrolled thru the list, found the adware and have Windows remove it in which it prompts that it was

"completely removed".

3 - I then use Malwarebytes, perform a scan and once finished proceed to remove and re-boot my computer.

 

Edit... The one thing I didn't mention is I use Firefox. On top of what I tried to do, I also "reset" Firefox to it default

settings after I used Control Panel and Malwarebytes.

 

This thing keeps coming back on a daily basis. I go on web sites that I know are clean (like Yahoo.com, The Acoustic

Guitar Forum and my Comcast email web page to name a few web sites) and it still downloads.

 

Yesterday as I was on Yahoo.com I noticed in a span of 30 seconds about 4 very quick windows (much like you

would see if would go right to DOS (black background and basic text) and quickly disappear.

 

Tonight I went into Control Panel and removed it (which in retrospect I maybe shouldn't done before running Malewarebytes).

When I ran Malwarebytes it showed what the software caught and before I removed it I created a txt file with the information

and uploaded in this post.

 

Even though I check my virus protection and my ad blocker is on this txt file states that...

 

Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

 

As I mentioned I can't get rid of this thing and need some help to remove it. I'm not comfortable editing the registry 

without some guidance from someone that knows what their doing

 

Please help me with this issue when possible.

Thanx in advance, Jim

Attached Files


Edited by jman60, 16 March 2016 - 10:02 PM.


BC AdBot (Login to Remove)

 


#2 nasdaq

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Posted 17 March 2016 - 08:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Run the Malwarebytes tool and clean everything that will be found.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 jman60

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Posted 17 March 2016 - 03:15 PM

Hi nasdaq,

I just got home and I printed these instructions out. I'll start these instructions

and post here once I can get through all the information you have given me.

 

Thank you for replying to my post so quickly, your help is greatly appreciated!!

Jim



#4 jman60

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Posted 17 March 2016 - 04:12 PM

Hello again,

As instructed, I closed all programs and browser applications.

 

I ran Malwaresbytes and cleaned everything that was quarantined.

 

From there I ran AdwCleaner and cleaned everything that it found.

 

Then I ran Farbar Recovery Scan Tool, produced the FRST.txt and Addition.txt files

and attached in this post as instructed.

 

I closed the Farbar software without selecting the "Fix" option and won't do anything further

until you review the "txt" files and reply to this post.

 

Thank you again!!,

Jim

Attached Files



#5 nasdaq

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Posted 18 March 2016 - 06:25 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to the a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-9311940-2076571680-330535294-1000\...\Policies\Explorer: []
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin HKU\S-1-5-21-9311940-2076571680-330535294-1000: CouponNetwork.com/CMDUniversalCouponPrintActivator -> C:\Users\Jim\AppData\Roaming\CATALI~1\NPBCSK~1.DLL [No File]
CustomCLSID: HKU\S-1-5-21-9311940-2076571680-330535294-1000_Classes\CLSID\{74F5CC00-49A9-11CF-A2F9-444553540000}\InprocServer32 -> C:\Program Files\Autodesk\AutoCAD LT 2015\en-US\acadltficn.dll => No File
AlternateDataStreams: C:\ProgramData\Reprise:wupeogjxldtlfudivq`qsp`27hfm [0]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

====

If the issue persists in Firefox reset it.

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

Please let me know what problem persists with this computer.

#6 jman60

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Posted 18 March 2016 - 11:01 AM

Thank you and I will get on this.

Jim



#7 jman60

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Posted 18 March 2016 - 02:42 PM

Hi nasdaq,

I went thru your instructions and ran Farbar which created the "Fixlog.txt" file as you requested.

 

So far, so good...

 

Everything seems to be back to normal. I haven't seen any indications of the issues I was having.

 

Attached is the "Fixlog.txt" for you to review as requested.

 

If this issue shows up again I'll reset Firefox to its default setting and and clear the browser's cache

as needed.

 

Thank you again for all your help,

Jim

Attached Files



#8 nasdaq

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Posted 19 March 2016 - 07:38 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#9 jman60

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Posted 19 March 2016 - 08:40 AM

Thank you nasdaq.

 



#10 nasdaq

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Posted 25 March 2016 - 06:53 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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