Recently I've been experiencing an adware problem on my Windows 7 based PC.
I believe I know how I got this thing... I inadvertently and mistakenly opened an email I received (spam) which is something
I don't normally do a and typically erase emails like this.
Before this issue, the "Cloudguard malware" as well as the "Trojan.DNSChanger.DNSRst" malware was on my computer and apparently
I was able to completely remove them both without any issues. Cloudguard issue was removed successfully and has
not returned as far as I can see.
But, the "Trojan.DNSChanger.DNSRst" malware issue is involve now and I can't seem to get rid of it..
This has been going on for about a week. I came to this website and researched removal procedures which are...
1 - Go to my Control Panel, then to "Programs and Features".
2 - I scrolled thru the list, found the adware and have Windows remove it in which it prompts that it was
3 - I then use Malwarebytes, perform a scan and once finished proceed to remove and re-boot my computer.
Edit... The one thing I didn't mention is I use Firefox. On top of what I tried to do, I also "reset" Firefox to it default
settings after I used Control Panel and Malwarebytes.
This thing keeps coming back on a daily basis. I go on web sites that I know are clean (like Yahoo.com, The Acoustic
Guitar Forum and my Comcast email web page to name a few web sites) and it still downloads.
Yesterday as I was on Yahoo.com I noticed in a span of 30 seconds about 4 very quick windows (much like you
would see if would go right to DOS (black background and basic text) and quickly disappear.
Tonight I went into Control Panel and removed it (which in retrospect I maybe shouldn't done before running Malewarebytes).
When I ran Malwarebytes it showed what the software caught and before I removed it I created a txt file with the information
and uploaded in this post.
Even though I check my virus protection and my ad blocker is on this txt file states that...
Malware Protection: Disabled
Malicious Website Protection: Disabled
As I mentioned I can't get rid of this thing and need some help to remove it. I'm not comfortable editing the registry
without some guidance from someone that knows what their doing
Please help me with this issue when possible.
Thanx in advance, Jim
Edited by jman60, 16 March 2016 - 10:02 PM.