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Windows 7 and 10 crashes after 10-15 mins of playing games.


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#1 VissariS

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Posted 16 March 2016 - 11:35 AM

For the last 3 months I struggle to fix this problem with no success. At first I thought the hdd was failing but replacing it with a new one and clean installing new windows 10 pro didnt solve anyrthing. I still get Blue screen with sad face problem or black screen and either the pc hard crashes and resets or I have to manually restart it. 9 out of 10 times it happens during playing games and not one particular. After extended reading through forums and constantly looking the event viewer I understand I have same corrupted files in the system that cannot be fixed. I did the dism /Online /Cleanup-Image /RestoreHealth and it clearly states that I have some corrupted files in the system and cannot be repaired. Please help me solve this and tell me if you know how did it appear in the first place because i used this system for over a year without any problems and suddenly without changing anything  (software or hardware) this happens... I am from Greece so excuse my english:) 

 

 

Also for some strange reason both windows 7 and 10 seems to think that something is wrong with my hard drive and continues to give me errors reffering to it, which clearly is not the case because its a brand new ssd and all the test I did incuding a 12 hour memtest for the ram come out just fine.

 

 

Here are the info of the system :

Attached Files


Edited by VissariS, 16 March 2016 - 11:46 AM.


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#2 jackiegreeno

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Posted 16 March 2016 - 11:48 AM

My grandson has been having this problem for months.  Ran memory diagnostic and found no errors.  There are zillions of errors in the event log.  Anxious to hear of a solution.  We upgraded to windows 10.  Upgraded the video card and the processor.



#3 VissariS

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Posted 16 March 2016 - 12:21 PM

So Jackie after upgrading the GPU and CPU the problem continues? Must be a motherboard issue then... jeez this is a BIG BIG problem were facing. I am using  PCs the last 15 years and nothing like this ever happened to me. Is this a new update issue I sincerely cant say.



#4 usasma

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Posted 16 March 2016 - 06:25 PM

My suggestion, if DISM didn't work, is to:

- have someone look at your CBS log (I don't know how to do that).

- if that doesn't work, the try a RESET using the Keep My Files option.  Some programs will be uninstalled, but your data will be left alone.

 

CBS log (towards the bottom of this - but the steps may help you):

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 VissariS

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Posted 18 March 2016 - 04:15 PM

Well after A LOT of searching and trying I found out that the SATA cable connecting the ssd with the motherboard or the port of the motherboard that it was in was faulty because buying a new cable and inserting it in a different port seems to have solved the problem... now how stupid was that? Anyway Thanks everyone for the help muck appreciated:)



#6 usasma

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Posted 18 March 2016 - 07:41 PM

I'm glad that you figured it out!  It would've taken us a long, long time to get around to suggesting that :(


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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