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Win 10 stuck on a black screen with curser and circle


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#1 FergusonChris85

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Posted 16 March 2016 - 12:37 AM

Hey all, thank you for the add first of all.

 

  I am working on the Co-owner of my place of employment. Today when doing some maintenance on her Lenovo x1 carbon it upgraded to the Win 10 pro from home on it's own, once this completed and restarted it will boot up to where I can access the bios or recovery, but the normal boot just displays a black screen with the curser and circle blinking. Unfortunately the bitlocker has been enabled and she does't have the recovery key so booting to safemode or even resetting isn't an option. I can access the command line through recovery but have no access to the c: since it is locked. Does anyone have any advice or experience with this issue. I have run FRST64 and comeback with the common things like C:\windows\system32\winlog.exe is missing...ect.

Thank you in advance.



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#2 FergusonChris85

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Posted 16 March 2016 - 12:42 AM

Forgot to mention the update was kb3012973



#3 Niweg

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Posted 16 March 2016 - 09:47 AM

 If you don't have a full system backup, you're out of luck.  I hope this has been a learning experience.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.





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