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Strange Outlook email issue


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#1 EsoSpec

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Posted 14 March 2016 - 08:48 PM

In the last couple of days i've noticed an odd issue when using the web-based Outlook email. I can log in, receive emails, read emails, but for some reason when I click on 'New' or 'Reply' nothing happens so I can't send or reply to any emails. I've noticed certain features on other sites not working correctly as well. This problem seems to be specific to my Windows 8.1 PC as everything works when I tried it from a different computer. I use Firefox. Any ideas what's wrong and what I can do to fix it?
 
Couldn't post this from the aforementioned PC, when I tried I got this message:
 
"Sorry you don't have permission for that!
Your secure key, used to verify you are posting the topic, did not match the one submitted. Please go back, reload the form, and try again."

Edited by Queen-Evie, 14 March 2016 - 08:59 PM.
moved from Windows 8 to the appropriate forum


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#2 dc3

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Posted 15 March 2016 - 09:51 AM

What are you using as your email client?

 

Ex: Thunderbird, Opera, Zimbra, etc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Edwin009

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Posted 15 March 2016 - 10:08 AM

Hello EsoSpec,

 

Please make sure that the browser is up to date. Clear cookies and cache and that may fix it.

Alternatively, try Internet Explorer since Outlook WebMail works better with IE.

 

All the best.

 

Regards,

Edwin.



#4 EsoSpec

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Posted 15 March 2016 - 06:18 PM

Thanks for the replies

 

What are you using as your email client?

 

Ex: Thunderbird, Opera, Zimbra, etc.

 

I'm not sure

 

Hello EsoSpec,

 

Please make sure that the browser is up to date. Clear cookies and cache and that may fix it.

Alternatively, try Internet Explorer since Outlook WebMail works better with IE.

 

All the best.

 

Regards,

Edwin.

 

The browser seems to be up to date and I use Ccleaner regularly. Would rather not switch to IE.

Thanks for the suggestions Edwin :)

 

Anyone else ever encountered the 'secure key' error message when trying to post here? Or know what it means?



#5 dc3

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Posted 17 March 2016 - 07:52 AM

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 EsoSpec

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Posted 18 March 2016 - 12:10 PM

=========================== Installed Programs ============================

 

7-Zip 15.14 (x64 edition) (HKLM\...\{23170F69-40C1-2702-1514-000001000000}) (Version: 15.14.00.0 - Igor Pavlov)

Active@ ISO Burner 3.0 (HKLM-x32\...\{3B756F35-2504-429A-B36C-EA0961B6A2C0}_is1) (Version: 3.0 - LSoft Technologies Inc)

Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)

Alcor Micro USB Card Reader Driver  (HKLM-x32\...\{7F28165B-148D-4672-AA21-469D9E6E3CB6}) (Version: 20.21.3317.03861 - Alcor Micro Corp.) Hidden

Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.21.3317.03861 - Alcor Micro Corp.)

Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)

Bejeweled 3 (HKLM-x32\...\WTA-1e89ea8d-ef6c-41e5-9ef0-c25ec5360dcc) (Version: 2.2.0.98 - WildTangent) Hidden

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Build-a-lot (HKLM-x32\...\WTA-39b0944a-0d71-4f6b-b91a-45895876f286) (Version: 2.2.0.98 - WildTangent) Hidden

Building the Great Wall of China Collector's Edition (HKLM-x32\...\WTA-cb18868f-de58-4fbe-8f3b-b4c83ff6786a) (Version: 3.0.2.48 - WildTangent) Hidden

Canon MP270 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP270_series) (Version:  - )

CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)

Crazy Chicken Soccer (HKLM-x32\...\WTA-22f1c851-ff7f-4454-a9ad-2040d23f51e6) (Version: 2.2.0.110 - WildTangent) Hidden

CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.6.3728 - CyberLink Corp.)

Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.5.4824 - CyberLink Corp.)

CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.6.3702 - CyberLink Corp.)

CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.6.3625 - CyberLink Corp.)

CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3.3626 - CyberLink Corp.)

DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden

Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)

Evernote v. 5.1.1 (HKLM-x32\...\{19ABCFE2-7EED-11E3-B98A-00163E98E7D6}) (Version: 5.1.1.2334 - Evernote Corp.)

Farm Frenzy (HKLM-x32\...\WTA-e6085b37-8fb9-4073-b604-6b3da2c52e0f) (Version: 2.2.0.98 - WildTangent) Hidden

Freemake Video Converter version 4.1.9 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.9 - Ellora Assets Corporation)

GearDrivers (HKLM-x32\...\GearDrivers) (Version:  - )

GIMP 2.8.16 (HKLM\...\GIMP-2_is1) (Version: 2.8.16 - The GIMP Team)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden

Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden

Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-21682ffe-001c-41a8-ada3-7c96198f20e5) (Version: 2.2.0.110 - WildTangent) Hidden

Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden

HP Documentation (HKLM-x32\...\{06600E94-1C34-40E2-AB09-D30AECF78172}) (Version: 1.1.0.0 - Hewlett-Packard)

HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7493.4758 - Hewlett-Packard)

HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.01.06 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{8C696B4B-6AB1-44BC-9416-96EAC474CABE}) (Version: 7.5.2.12 - Hewlett-Packard Company)

HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)

IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)

Inst5675 (HKLM\...\{2DE6247C-7077-451B-8BA7-FFD1A2ABBB47}) (Version: 8.01.06 - Softex Inc.) Hidden

Inst5676 (HKLM\...\{878F6913-7421-4713-97F7-0A736EE2A188}) (Version: 8.01.06 - Softex Inc.) Hidden

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3379 - Intel Corporation)

Jewel Match 3 (HKLM-x32\...\WTA-a3d33f5f-8997-4066-8c21-84f07f4387f7) (Version: 2.2.0.98 - WildTangent) Hidden

Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)

Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4805.1003 - Microsoft Corporation)

Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4805.1003 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6302.0225 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)

Mozilla Firefox 45.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0 (x86 en-US)) (Version: 45.0 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)

Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4805.1003 - Microsoft Corporation) Hidden

Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-7a2dfda0-a13c-4efa-8dd2-c704f8836059) (Version: 3.0.2.51 - WildTangent) Hidden

Polar Bowler (HKLM-x32\...\WTA-6aab0897-1f6c-4868-bac2-1c57cfa8f6d3) (Version: 2.2.0.97 - WildTangent) Hidden

Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)

Ranch Rush 2 - Premium Edition (HKLM-x32\...\WTA-10badc71-6dfb-4822-a6c1-64f725a0b0cf) (Version: 2.2.0.98 - WildTangent) Hidden

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)

Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.7316 - CyberLink Corp.) Hidden

SafeZone Stable 1.46.1990.139 (HKLM-x32\...\SafeZone 1.46.1990.139) (Version: 1.46.1990.139 - Avast Software) Hidden

Serif MoviePlus X6 (HKLM-x32\...\{E7D12C5A-7619-4673-9602-6FBBBD7E8224}) (Version: 8.0.2.021 - Serif (Europe) Ltd)

Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)

Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)

SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1170 - SUPERAntiSpyware.com)

Trinklit Supreme (HKLM-x32\...\WTA-b2bfd57c-e38e-40c9-a52b-1f0a4c67f851) (Version: 2.2.0.98 - WildTangent) Hidden

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden

Vacation Quest™ - Australia (HKLM-x32\...\WTA-07b8f5b4-f148-4c8d-90aa-81b402bda4eb) (Version: 3.0.2.32 - WildTangent) Hidden

Virtual Families (HKLM-x32\...\WTA-3d67e5cf-4a20-450b-a1a4-fd82f3997669) (Version: 2.2.0.98 - WildTangent) Hidden

Wedding Dash (HKLM-x32\...\WTA-4fbf8ac8-6774-44cf-bc63-e5318fa76b1f) (Version: 2.2.0.95 - WildTangent) Hidden

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)

WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.2 - WildTangent) Hidden

Youda Jewel Shop (HKLM-x32\...\WTA-9f88236d-f060-45fa-a535-676d8b93e646) (Version: 3.0.2.51 - WildTangent) Hidden

 

**** End of log ****

 

 

Looks like quite a few PUPs have managed to sneak their way on  :unsure:



#7 dc3

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Posted 18 March 2016 - 12:26 PM

Press the Windows key windowskey_zps092d5c75.png and the X key at the same time.

 

Select Search, copy and paste the following in the search box, then press Enter.

 

outlook /safe

 
Restart the computer and see if you can reply in Outlook email.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 dc3

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Posted 18 March 2016 - 12:31 PM

Please run the Microsoft Account Troubleshooter.  This will download and run after you click on the link below.

 

http://go.microsoft.com/fwlink/p/?LinkId=268424

 

Restart your computer and see if this resolves the problem.


Edited by dc3, 18 March 2016 - 12:37 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 EsoSpec

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Posted 18 March 2016 - 07:23 PM

Thanks for the suggestions, I'll give them a try but I'm not sure it's just a problem with Outlook as I couldn't post on here either on that PC and instead got that "secure key" error message and other aspects of other sites aren't working correctly. Could this be some kind of malware? Also, how can i get rid of the unwanted programs that MiniToolBox brought up? I use anti-virus/malware/spyware/adware regularly but looks like they missed some things. Should i re-post in the infected board?



#10 dc3

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Posted 19 March 2016 - 08:59 AM

The only program I see which is of any concern is Spybot  S&D.  At one time this was a good program, but it has failed to keep up with what is currently needed for proper protection against spyware.  I would suggest that you uninstall this program.  If you wish to use a decent antispyware program I would suggest SUPERAntiSpyware.

 

What programs are you seeing that perceive to be questionable?

 

If you are downloading programs you should be aware that a current trend is to include third party software bundled in the installation.

 

How to avoid installing third party software bundled in downloaded software.
 
Bundling third party software in free or paid software downloads has become a common practice.  Authors of the primary programs offered to be downloaded make extra revenue by allowing third party programs to be bundled in their product downloads.  There is a surprisingly large number of people who are not aware of this and will simply choose the Express installation option which will automatically install the author's software and all of the bundled third party software as well.  These may include unwanted toolbars, software which can change your homepage, or change your default search engine, and Adware.
 
This can be avoided quite easily by using the Custom installation option.  This will take a little more time because you will need to read through the download information to see where the third party software is.  A lot of these will have a box to select the software which will usually already have a check in the box.  These are easy to spot.  There is another way that these a presented, this is a written description of the software which initially looks like it is describing the author's software.  These usually will have the option to decline the installation.
 
It is well worth taking the time to read and recognize what is being offered.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 EsoSpec

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Posted 19 March 2016 - 08:11 PM

Thanks, I use both.

 

A lot of the stuff that's hidden, looks like a lot of games that i never wanted or use. I always try to be careful with checking or unchecking the right boxes, but i guess i may have missed some sometime.

 

Thanks for your help dc3.



#12 dc3

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Posted 20 March 2016 - 08:46 AM

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.
 
If there are no malicious programs are found you will receive the following message.
 
adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
 

Please download and install Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 
 

Please download Temp File Cleaner by Old Timer and save it to your desktop.
 
1. Save any unsaved work. (TFC will close ALL open programs including your browser!)
 
2. Double-click on TFC.exe to run it. 
 
3. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
 
tempfilecleaner1_zpsaaf9e118.png
 
4.  After Temp Flie Cleaner has run, click on Exit.
 
tempfilecleaner2_zpsdffa9226.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 EsoSpec

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Posted 20 March 2016 - 02:09 PM

Adwcleaner and Junkware Removal both came up clean. After running the Temp File Cleaner the issue seems to be solved now. Hooray!! :thumbsup: Avast notified me of a Firefox update as well so I don't know if that was a factor.

 

Thank you so much dc3.



#14 dc3

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Posted 21 March 2016 - 07:16 AM

Glad to have been able to help you. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 EsoSpec

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Posted 26 March 2016 - 04:13 PM

Thanks again :)

 

Any idea what might have caused this problem? Also what is the best way to get rid of unwanted hidden programs?






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