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various processes eating my CPU


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#1 broken_flaptop

broken_flaptop

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Posted 14 March 2016 - 03:32 PM

Hello all,

 

Since a few weeks, various processes are using high percentages of CPU, causing my laptop to run very slowly.

After some reboots, killing processes, the problems sometimes disappears for a while.

It might be coincidental, but I have the idea the problem appears much more when using my laptop at home, while at work it is lesser a problem. I heard sometimes networks can be affected by malware, but maybe this is not the case.

 

I'm working on a 1,5 year old Dell Lattitude E6440, Windows 7 Enterprise SP1, 64 bit, core i7 3.00 GHz, 16 GB ram

 

I've run my antivirus (AVG), removed it because I was thinking it was interfering with Window's 'System Center Endpoint Protection'.

I've run the windows protection.

I've run various antimalware software (Malwarebytes, spyhunter, superantispyware)

I've uninstalled unnecessary software, removed programs from automatically starting.

I've cleaned up my hard disk.

 

All without much progress.

 

Some processes eating up my CPU are (from memory): ApMsgFwd.exe, Svchost.exe, SearchIndexer.exe, TrustedInstaller.exe, SearchFilterHost.exe, MsMpEng.exe, ...

 

All processes seem legit.

 

I'm hoping somebody can help me solve the program by suggesting which programs to run, or analysing log files.

Similar to other users on this forum, I've run MiniToolBox with following checkboxes checked:

- List last 10 Event Viewer log
- List Installed Programs
- List Users, Partitions and Memory size.

 

Thanks in advance!

-------------------------

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by wrbracke (administrator) on 14-03-2016 at 21:09:23
Running from "C:\Users\wrbracke\Downloads"
Microsoft Windows 7 Enterprise  Service Pack 1 (X64)
Model: Latitude E6440 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/14/2016 06:02:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 05:13:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 05:04:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 11:05:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 09:38:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/12/2016 11:37:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/12/2016 10:12:00 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 44.0.2.5884 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: a68
Start Time: 01d17c3f1c3009d5
Termination Time: 136
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: 77a4d3b2-e832-11e5-b97d-d2a2b528e51f

Error: (03/09/2016 03:39:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 44.0.2.5884, time stamp: 0x56bbf417
Faulting module name: mozglue.dll, version: 44.0.2.5884, time stamp: 0x56bbe58e
Exception code: 0x80000003
Fault offset: 0x0000ed3b
Faulting process id: 0x19a0
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (03/04/2016 03:25:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2016 11:44:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (03/14/2016 08:46:51 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Error: (03/14/2016 08:46:50 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (03/14/2016 08:46:50 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (03/14/2016 08:46:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (03/14/2016 05:13:24 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error:  %%1056

Error: (03/14/2016 05:11:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 3 time(s).

Error: (03/14/2016 05:11:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (03/14/2016 05:11:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (03/14/2016 05:11:24 PM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (03/14/2016 05:11:24 PM) (Source: Service Control Manager) (User: )
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Microsoft Office Sessions:
=========================
Error: (03/14/2016 06:02:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 05:13:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 05:04:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 11:05:48 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/14/2016 09:38:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/12/2016 11:37:48 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/12/2016 10:12:00 AM) (Source: Application Hang)(User: )
Description: firefox.exe44.0.2.5884a6801d17c3f1c3009d5136C:\Program Files (x86)\Mozilla Firefox\firefox.exe77a4d3b2-e832-11e5-b97d-d2a2b528e51f

Error: (03/09/2016 03:39:01 PM) (Source: Application Error)(User: )
Description: plugin-container.exe44.0.2.588456bbf417mozglue.dll44.0.2.588456bbe58e800000030000ed3b19a001d179e39c280858C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dlla9d9697e-e604-11e5-b97d-d2a2b528e51f

Error: (03/04/2016 03:25:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2016 11:44:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

CodeIntegrity Errors:
===================================
  Date: 2016-03-04 11:38:47.368
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-03-04 11:38:47.030
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
...6)\Onset Computer Corporation\HOBOware Pro (HKLM-x32\...\C: Program Files (x86) Onset Computer Corporatio~49DBAC68_is1) (Version:  - Onset Computer Corp)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\{755DDD59-9690-4F1A-BE9C-D39BDCFA77C9}) (Version: 12.1.3.153 - Adobe Systems, Inc)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AutoCAD 2013 - English (HKLM\...\{5783F2D7-B001-0000-0102-0060B0CE6BBA}) (Version: 19.0.114.0 - Autodesk) Hidden
AutoCAD 2013 - English (HKLM\...\{5783F2D7-B001-0409-2102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
AutoCAD 2013 - English (HKLM\...\AutoCAD 2013 - English) (Version: 19.0.55.0 - Autodesk)
AutoCAD 2013 - English SP1.1 (HKLM\...\AutoCAD 2013 - English SP1.1) (Version: 1 - Autodesk)
AutoCAD 2013 Language Pack - English (HKLM\...\{5783F2D7-B001-0409-1102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
Autodesk Revit 2014 (HKLM\...\Autodesk Revit 2014) (Version: 13.03.08151 - Autodesk)
Belgium e-ID middleware 4.0.7 (build 7466) (HKLM\...\{824563DE-75AD-4166-9DC0-B6482F207466}) (Version: 4.0.7466 - Belgian Government)
Blend for Visual Studio 2012 (HKLM-x32\...\{57F20F04-014D-453F-B6A3-AE9485C4DFAB}) (Version: 5.0.30709.0 - Microsoft Corporation) Hidden
Blend for Visual Studio 2012 ENU resources (HKLM-x32\...\{532DBCC8-9468-435C-AEF6-30B7F50735A2}) (Version: 5.0.30709.0 - Microsoft Corporation) Hidden
BoxCar Pro 4.3.1.1 (HKLM-x32\...\{CE24B4AE-6EB4-4AFC-80F1-057309575D45}) (Version: 4.3.1.1 - Onset Computer Corporation) Hidden
BoxCar Pro 4.3.1.1 (HKLM-x32\...\InstallShield_{CE24B4AE-6EB4-4AFC-80F1-057309575D45}) (Version: 4.3.1.1 - Onset Computer Corporation)
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 3.1.05182 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{2F3A6749-B379-4879-9AF8-5C0F04084C74}) (Version: 3.1.05182 - Cisco Systems, Inc.) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.1.4 - Citrix Systems, Inc.)
DAS (HKCU\...\274afe5b394d2016) (Version: 1.0.0.148 - CO2 Meter)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.134 - ALPS ELECTRIC CO., LTD.)
Dotfuscator and Analytics Community Edition (HKLM-x32\...\{372D17F6-A54E-4A01-B264-1314890FFE61}) (Version: 5.5.4521.29298 - PreEmptive Solutions) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.14.7 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.33 - Dropbox, Inc.) Hidden
Entity Framework Designer for Visual Studio 2012 - enu (HKLM-x32\...\{0A1A1D48-DB23-443A-BC7B-49255D138020}) (Version: 11.1.20702.00 - Microsoft Corporation)
FARO LS 1.1.408.2 (HKLM-x32\...\{91221AAC-F2A0-4028-8016-C7DAF63CB6CC}) (Version: 4.8.2.25521 - FARO Scanner Production)
FileOpen Client (x64) (HKLM\...\{C3E00BDD-2811-4720-A6BC-3B8232CD5BA3}) (Version: 3.0.89.925 - FileOpen Systems, Inc.)
FLIR Tools (HKLM-x32\...\{121472A3-2B5E-48CA-8BDD-B2EEDFED9C6E}) (Version: 5.3.15268.1001 - FLIR Systems) Hidden
FLIR Tools (HKLM-x32\...\{507ffa2a-ab3a-4499-8b5c-f75c557fe200}) (Version: 5.3.15268.1001 - FLIR Systems)
FLIR Tools English Documentation (HKLM-x32\...\{9664A301-65D9-4B2E-9F86-780A92693F40}) (Version: 5.3.15268.1001 - FLIR Systems) Hidden
FreeFileSync 7.8 (HKLM-x32\...\FreeFileSync_is1) (Version: 7.8 - www.FreeFileSync.org)
Gaslab (HKCU\...\294d49dc1420739c) (Version: 2.0.8.4 - CO2 Meter Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.75 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
HOBOware 3.7.6 (HKLM\...\C: Program Files Onset Computer Corporation HOBOware_is1) (Version: 3.7.6 - Onset Computer Corporation)
HOBOware Pro 2.3
Hola™ 1.11.916 - Better Internet (HKLM\...\Hola) (Version: 1.11.916 - Hola Networks Ltd.)
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Keyspan USB Serial Adapter (HKLM-x32\...\{2E97DE76-851A-48AA-A0D6-665860FAD9CA}) (Version: 3.7s - Keyspan)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio Professional 2012 (HKLM-x32\...\{17c2e197-cf26-443b-8beb-53151940df3f}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Web Deploy dbSqlPackage Provider - enu (HKLM-x32\...\{E4C33F5B-1B2F-466E-957E-B274F08151A0}) (Version: 10.3.20225.0 - Microsoft Corporation)
Microsoft Web Platform Installer 4.0 (HKLM\...\{E2B8249D-895C-4685-8C83-00F3B1A13028}) (Version: 4.0.1622 - Microsoft Corporation)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
Online Plug-in (HKLM-x32\...\{7D38D34D-CE2C-4A6B-BA85-3C7B30F7FE3F}) (Version: 14.1.1.4 - Citrix Systems, Inc.) Hidden
Onset Corporation BoxCar Pro 4.0 [version 4.0.7.0] (HKLM-x32\...\BoxCar Pro 4.0.7.0) (Version:  - )
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM-x32\...\{90150000-001F-040C-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1C0}) (Version: 3.60.0 - dotPDN LLC)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.3 - pdfforge)
PreEmptive Analytics Visual Studio Components (HKLM-x32\...\{2C76E3DA-BA76-4FAD-B1B1-72B46D639028}) (Version: 1.0.2180.1 - PreEmptive Solutions) Hidden
Prerequisites for SSDT  (HKLM-x32\...\{9169C939-ED01-446A-BD0C-29873BAF4E48}) (Version: 11.0.2100.60 - Microsoft Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Real Alternative 2.0.2 Lite (HKLM-x32\...\RealAlt_is1) (Version: 2.0.2 - )
Realtek Audio COM Components (HKLM-x32\...\{2355B503-9B11-4449-861D-1C1748B26320}) (Version: 1.0.2 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5988 - Realtek Semiconductor Corp.)
Revit 2014 (HKLM\...\{7346B4A0-1400-0510-0000-705C0D862004}) (Version: 13.03.08151 - Autodesk) Hidden
Revit 2014 Language Pack - English (HKLM\...\{7346B4A0-1400-0511-0409-705C0D862004}) (Version: 13.03.08151 - Autodesk) Hidden
SensorSDK (HKLM-x32\...\{C02D3426-69A8-4573-BE8C-2E24161CAF99}) (Version: 3.1.30 - CO2Meter)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) (HKLM-x32\...\SLABCOMM&10C4&EA60) (Version:  - )
Silicon Laboratories USBXpress Device (Driver Removal) (HKLM-x32\...\SIUSBXP&10C4&EA61) (Version:  - )
SketchUp 2015 (HKLM\...\{350488A4-1540-4103-8F01-B27503891EB0}) (Version: 15.3.331 - Trimble Navigation Limited)
Skype™ 7.16 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.16.101 - Skype Technologies S.A.)
Spelling Dictionaries Support For Adobe Reader XI (HKLM-x32\...\{AC76BA86-7AD7-5464-3428-A00000000005}) (Version: 11.0.0 - Adobe Systems Incorporated)
SpyHunter (HKLM-x32\...\{4FC9DA9D-F608-454E-8191-D7EFFDCC5726}) (Version: 4.1.11 - Enigma Software Group USA, LLC)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1212 - SUPERAntiSpyware.com)
System Center Endpoint Protection (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
TECTITE Express Deutsch 3.1 (HKLM-x32\...\{AC3F1939-CDD4-42B1-A80B-A7F619B422A1}) (Version: 3.1.3.0 - Energy Conservatory)
TESS Component Libraries Version 17.01 (HKLM-x32\...\TESS Component Libraries Version 17.01) (Version: 17.01 - Thermal Energy System Specialists, LLC)
Transmission-Qt (HKLM\...\Transmission-Qt) (Version: 2.84 - Transmission)
TRNSYS 17.02.0004 (HKLM-x32\...\TRNSYS 17.02.0004) (Version: 17.02.0004 - University of Wisconsin - Solar Energy Laboratory)
Trnsys3d (HKLM-x32\...\Trnsys3d) (Version:  - )
Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Update for Skype for Business 2015 (KB3039776) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0413-0000-0000000FF1CE}_Office15.OMUI.nl-nl_{343EEE91-078C-45DE-8A1E-37C660A616E2}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114732) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{AD89B6F9-C98A-4506-ABDE-782B0959CC84}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0413-0000-0000000FF1CE}_Office15.OMUI.nl-nl_{BAEE7A38-3C9E-44DC-9E43-19FC94DD77E2}) (Version:  - Microsoft)
VASCO Card Reader Plug-In (64-Bit) (HKLM\...\{47659F12-27AE-6400-9B8A-2BD803020304}) (Version: 3.2.3.4 - VASCO Data Security) Hidden
VASCO Smart Card Reader Plug-In (User) (HKCU\...\{c77cb28d-ddd3-46f7-b51a-14a599127ba7}) (Version: 3.2.3.4 - VASCO Data Security)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{6DA2B636-698A-3294-BF4A-B5E11B238CDD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{8CCEA24C-51AE-3B71-9092-7D0C44DDA2DF}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{C3A57BB3-9AA6-3F6F-9395-6C062BDD5FC4}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{F6F09DD8-F39B-3A16-ADB9-C9E6B56903F9}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{14866AAD-1F23-39AC-A62B-7091ED1ADE64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{4B90093A-5D9C-3956-8ABB-95848BE6EFAD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Voltcraft - Voltsoft System Version (HKLM-x32\...\{27383738-D10F-4186-A784-7AB19733654D}_is1) (Version:  - Voltcraft)
WCF Data Services 5.0 (for OData v3) Primary Components (HKLM-x32\...\{0BCC836F-0B28-4090-B58A-64883BAA3B2F}) (Version: 5.0.50628.0 - Microsoft Corporation) Hidden
WCF Data Services Tools for Microsoft Visual Studio 2012 (HKLM-x32\...\{148878BD-A2A5-4CF1-A103-2BA632F41953}) (Version: 5.0.50710.0 - Microsoft Corporation) Hidden
WCF RIA Services V1.0 SP2 (HKLM-x32\...\{3A523AF9-D32F-4C85-8388-0335731F3405}) (Version: 4.1.61829.0 - Microsoft Corporation)
Window7.4 (HKLM-x32\...\{216F4C07-C21C-4E62-80D0-417F9B099079}) (Version: 7.4.6 - LBNL) Hidden
Window7.4 (HKLM-x32\...\{97252F0C-9864-491A-9215-7C269B8B1CCB}) (Version: 7.4.6 - LBNL)
Windows Driver Package - Fedict SmartCard  (04/30/2014 4.0.7.5) (HKLM\...\C5357B4AD7C02B3F6EF45765A07E5B725E50BBF7) (Version: 04/30/2014 4.0.7.5 - Fedict)
Windows Driver Package - FTDI CDM Driver Package (07/12/2010 2.08.02) (HKLM\...\498B9978CE49397903524B0761200F43EC650044) (Version: 07/12/2010 2.08.02 - FTDI)
Windows Driver Package - FTDI CDM Driver Package (07/12/2010 2.08.02) (HKLM\...\67170FB0228B69BCCBEF8CE14A76953A5505D8EA) (Version: 07/12/2010 2.08.02 - FTDI)
Windows Driver Package - Woehler CDM Driver Package - Bus/D2XX Driver (01/18/2013 2.08.28) (HKLM\...\DE523CBC95B2828A31DA69865F7D83FB82D20DA1) (Version: 01/18/2013 2.08.28 - Woehler)
Windows Driver Package - Woehler CDM Driver Package (10/22/2009 2.06.00) (HKLM\...\48A6A13E3DA2F0E8BE97D2530055B9DF4DDF5655) (Version: 10/22/2009 2.06.00 - Woehler)

========================= Memory info: ===================================
Percentage of memory in use: 15%
Total physical RAM: 16289.48 MB
Available physical RAM: 13722.39 MB
Total Virtual: 32577.18 MB
Available Virtual: 29930.56 MB

========================= Partitions: =====================================
1 Drive c: (IR01C082) (Fixed) (Total:238.47 GB) (Free:17.64 GB) NTFS

========================= Users: ========================================
User accounts for \\IR01C082

Administrator            Guest                    wrbracke                 


**** End of log ****


Edited by hamluis, 15 March 2016 - 08:05 PM.


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#2 broken_flaptop

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Posted 15 March 2016 - 07:45 AM

Should this topic be in the 'Am I Infected?' section of this forum?

 

If so, please replace! Thanks



#3 hamluis

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Posted 15 March 2016 - 12:04 PM

It should...if you think that you are infected.

 

Is that the case?  This forum is focussed on non-malware, Win 7 O/S situations.

 

Louis



#4 broken_flaptop

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Posted 15 March 2016 - 12:19 PM

Well, it's possible, but it could also be a Windows problem. I've read problems with svchost.exe could be related to windows updates.

 

I've run an ESET online antivirus scan today, adwcleaner as well without threats found.
Currently running Spybot S&D..

 

Regards



#5 hamluis

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Posted 15 March 2016 - 12:23 PM

For the moment...let's assume that you have non-malware issues :).

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#6 broken_flaptop

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Posted 15 March 2016 - 03:41 PM

Thanks for the help, Louis!

S&D also didn't found anything (beside some trackers), so it seems it's not related to malware in first sight..

 

http://speccy.piriform.com/results/kKPhSRCkMaNEPObtT7tAOob



#7 hamluis

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Posted 15 March 2016 - 08:35 PM

Firefox is using t2-3 times as much RAM as I would expect.

 

Hard drive, Windows partition does not reflect minimum 15% of partition space as free space.  Historically, this may cause problems with proper system functioning.  I would address this before moving on to anything else...since it possibly could result in your other error messages.

 

You also reflect a hard drive controller error, which may indicate a hard drive with problems.  But I see no indication of a problem with your SSD when I look at the Speccy SMART data.  I don't know what to make of the controller error.

 

I'm not sure about all the software you have installed...but if something has a continuous connection with the Web (something other than AV and other security software), I'd want to know what it was.  Firefox, IMO, has a zillion and one plugins that I deem useless...you might take a look at what is installed among your browser add-ons.

 

Your title indicates a problem with CPU usage...that may translate to your RAM usage, but...high CPU usage is normal for certain applications for a limited time.  What makes you cite "high CPU usage"?  How did you determine this?

 

Louis



#8 Havachat

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Posted 16 March 2016 - 02:32 AM

Spybot IMO is outdated and can be problem at times with CPU , i would remove it.

 

AVG would not be my preference either , you could try Avast for a short period and evaluate , or stick with Windows MSE.

 

You have Windows Updates set to - Not Configured ?

 

Mine is set to Notify on DLoad and Install , but hasnt worked for awhile in notifying , as typical of MS and trying to force W10 - who knows.

But if you wait to long in checking Updates manually , they will continue to be checked and accumulate until you do.

When this check for Updates happens in the background , this is where your CPU can rise until the check is done , or ready for you to run the Update Manually.

 

So if you want to check as i do when the CPU rises , you can use Task Manager , check "Show All Processes " and then click the CPU tab , to bring the Highest to the top , if Svchost.exe,= 60% , TrustedInstaller.exe, are running you can determine the Update is the problem by ending the task of the Svchost.

I do this occasionally and the CPU drops immediatletly , because i will check for the Updates at a later time.

If this is the problem , it may return again within 20 - 30 min , but ending it again will stop it.

Atleast then you know the cause is by windows updates , so do a manual Update check and install what is required { Omit Win 10 Upgrade KBs }

 

If this doesnt solve the High CPU , you will have to investigate within Task Manager and the Service causing the problem , eg the Location of it , and what it pertains to , or dependicies. 



#9 broken_flaptop

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Posted 16 March 2016 - 03:51 AM

Since yesterday, my laptop is suddenly running smoothly again. However, this has happened before and the problem has returned before. Since no problems were found/solved, I want to keep looking..

 

@Louis

 

I'm indeed having CPU problems, also related to a high RAM usage.

CPU isn't constantly at 100%, more like 40% after startup, which is still way to high for running no tasks. But whenever I open Firefox/Outlook/whatever, it rises significantly. RAM usage is indeed higher than normally.

Computer is very laggy, impossible to work with. Firefox can barely browse the web, videos are shown as 1 fps.

Installing Chrome (fresh install, no plugins/addons) didn't help as mutliple chrome.exe instances used even a higher CPU percentage.

 

I've freed up some more space on my SSD, also defragmented last night.

 

@Havachat

 

Thanks for dropping in!

I've removed Spybot. Currently using windows' 'System Center Endpoint Protection' as only antivirus.

 

Windows updates were previously set to automatically download/install, but during the last days I've unchecked this, but it didn't solve the problem.

I've previously ended al the tasks taking up large amounts of CPU/RAM. However, didn't make my computer run smoother.

 

As stated in the first post, the processes using large amount of CPU all seem legit, and are related to windows processes (updates, search indexer..).
This is why I was thinking some windows update corrupted my system or something.. Maybe nasty MS trick to make me buy W10 :-)

 

 

I will try cleaning up my registry. If someone has further directions / ideas, please let me know!

 

Thanks!

broken_flaptop



#10 Havachat

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Posted 16 March 2016 - 05:28 AM

1/ You Never / Ever  - Defrag a SSD , it is not required and can cause issues.

 

2/ Cleaning up your Registry ? Why - and how will you do this correctly.

 

3/ And Are you up to date with Windows Updates ?

 

4/ If you think as i showed with WUpdate - svchost and ending it , didnt drop the Cpu immediately , then you may have other issues to look at with Services and eliminate them individually to find the culprit.

 

Otherwise as Hamluis suggested - Firefox Issue ?... Try IE 11 and see if you problem still exists.

 

Then you may have to Assume " Are You Infected "  and have someone help you out in that Forum.


Edited by Havachat, 16 March 2016 - 05:32 AM.


#11 hamluis

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Posted 16 March 2016 - 06:28 AM

My advice is to forget about ever..."cleaning the registry."  I suggest you read the following, in entirety.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Louis


Edited by hamluis, 16 March 2016 - 06:31 AM.


#12 Krankibstrd

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Posted 17 March 2016 - 06:02 PM

Hi everyone. just wanted to say thanks. I too had the %50+ cpu usage due to svchost.exe. now I know what it is and what to do about it. so thanks again! I do have a question, what is an ssd! and how do I know if I have one? Asking due to the defrag comment. I defrag couple of times a year and now wonder if I should be. Cheers!



#13 broken_flaptop

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Posted 18 March 2016 - 05:05 AM

SSD is a Solid State Drive, like a harddrive, but without moving elements which makes it more robust and and quicker.

 

I didn't know I should defragment it, won't do it again. Luckily no problems with the SSD came up. But thanks for the information.

Same counts for cleaning the registry. Didn't do harm, but won't do it again.

 

Up to now, computer keeps running smoothly, so I can't check the impact of killing processes.

My computer was up to date, but currently auto-updating is disabled to stop it from updating when I need my laptop for work..

 

I will come back to you if the problems return.

Thanks for the help!

 

broken_flaptop



#14 Havachat

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Posted 18 March 2016 - 06:05 AM

Same counts for cleaning the registry. Didn't do harm, but won't do it again.

 

My computer was up to date, but currently auto-updating is disabled to stop it from updating when I need my laptop for work..

 

broken_flaptop

 

 

1/ With the Registry i use CCleaner , but i do have an Image of my C:\Drive , so not an issue for me if something goes wrong and as of the last 2 yrs i have had no issues in using it Monthly . so if you dont have any backup plans then i would not recommend to use the Registry Function , and most Staff within BC would not recommend either as Hamluis Posted.

 

2/ Disabling Auto Updates may not stop the High Cpu checking function ? Unsure , but manually Check when required for any that are needed.

 

3/ Win 10 persistant  updates / Uninstall / then Hide if reoccur...KB2952664 - KB 2976978 - KB 3035583 { In My View }.

   Maybe more in future as they keep trying to force us onto W10.






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