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Internet Connection Issues -


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#1 valley29

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Posted 14 March 2016 - 03:07 PM

My dad has an older laptop (Presario F755 US on Vista) that he wants to use for just the internet while working in his garage.
This weekend I looked at it but couldn't get past local access only. I tried a wireless connection and a direct wire connection, nothing.

 

I took it to my house, same thing.

 

I called my dad's ISP and they walked me through doing ipconfig /release & renew in cmd. When doing that I noticed that "Comcast.net" was listed in the DNS Suffix but he doesn't have Comcast service. The ISP folks suggested that I do a factory reset. Before doing the reset, they tried to manually assign an IP Address.  That did not work.

 

I reloaded Windows. Internet still not connecting.  And now nothing is listed in the DNX Suffix. I'm not sure if that's in issue or not... and now when I try to do the Ipconfig Release & Renew, I get an error that my DHCP service cannot be contacted.

 

I have updated the drivers, and tried to do a registry fix listed on the Microsoft website. I have also tried to disable the connection and re-enable it. I have tried to uninstall and reinstall the drivers... still no luck.

 

What else can I do? Please be specific with me as I'm not too technical. Thanks for the help.


Edited by Chris Cosgrove, 18 March 2016 - 07:09 PM.
Moved from Vista to 'Networking'.


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#2 ScathEnfys

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Posted 01 April 2016 - 07:58 PM

When you reloaded windows, did you do so from a factory partition or from a CD/DVD/USB?

Please also give us some specifics about your connection by doing the following:
1. Open the run command dialogue (you can do this by holding down the windows key and pressing the "R" key, or it should be somewhere under the start menu).

2. Please copy and paste the following into the box:
ipconfig /all >  thisisatest.ipc && notepad thisisatest.ipc
then hit enter.

3. A notepad should pop up. Please copy and paste the entire text into your next reply. If anything is omitted, I will probably have to ask you to repeat the test.

I apologize for the delayed response, but I am confident that we should be able to fix your problem fairly quickly.
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#3 valley29

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Posted 04 April 2016 - 12:31 PM

Thanks for getting back to me. Here is the info.  I've also noticed that in My Computer I do not have a CD Rom drive anymore.  wen I got into Device Manager there isn't even a category for a CD Rom drive.

 

 

 

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : KennysPC-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-1E-4C-50-44-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-00-00-00-00-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{A7440C0E-E1D5-40FD-B6FA-1B59BC1B017D}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{81C77157-368D-4B9F-9B0C-162B52268DB2}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 



#4 ScathEnfys

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Posted 04 April 2016 - 01:53 PM

Please answer the question I asked earlier:

When you reloaded windows, did you do so from a factory partition or from a CD/DVD/USB?


Also... it appears you were not connected to any network when you ran the command. Could you try doing so again after connecting to a network? Preferably one of the same type (wired/wireless) that your dad is trying to connect to from his garage.
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#5 valley29

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Posted 08 April 2016 - 12:58 PM

My apologies.  I reloaded windows from a CD.

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : KennysPC-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-1E-4C-50-44-DF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.2.15(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, April 08, 2016 1:45:51 PM
   Lease Expires . . . . . . . . . . : Monday, May 15, 2152 8:15:12 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-00-00-00-00-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{A7440C0E-E1D5-40FD-B6FA-1B59BC1B017D}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 



#6 ScathEnfys

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Posted 08 April 2016 - 01:59 PM

Ok, so your laptop is connecting to the network correctly. Please run the following command and post the result, just as before...
ping 127.0.0.1 > thisisatest.ipc && ping 192.168.2.1 >> thisisatest.ipc && ping 8.8.8.8 >> thisisatest.ipc && ping google.com >> thisisatest.ipc && notepad thisisatest.ipc
note: this command will take much longer to run than the previous one. Please do not close any windows until the notepad window appears. Thanks :)
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#7 valley29

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Posted 08 April 2016 - 02:42 PM

I ran this twice now and waited about 30 minutes between.  I didn't get the notepad.  How long does "much longer" mean?  :)



#8 ScathEnfys

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Posted 08 April 2016 - 06:16 PM

Hmm, it shouldn't take that long. Let's try this instead:

 

Scáth's Network Batch

Please download the attached .bat file and double-click it. A black terminal window should appear, and words will appear at several points.

Please try to let the scan complete, but if it takes more than 20 minutes with no new lines of text note down the message in the black window and close it.

If the scan successfully completes, a notepad will open. Copy and paste the notepad into your next reply.

 

WARNING: This script has been customized for this particular user. Do NOT run the script if you are not the user it was designed for.


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#9 valley29

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Posted 09 April 2016 - 06:33 PM

Done:

 

 

=============Scath's Network Scanner v0.1.1==============
"This is a FREE TOOL. If you purchased this from anywhere, try to get a refund!"
=============Date: Sat 04/09/2016===================
testing ping capability, please wait...
=============PING LOCALHOST=============


Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

==============PING GATE=================


Pinging 192.168.2.1 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.



Ping statistics for 192.168.2.1:

    Packets: Sent = 5, Received = 1, Lost = 4 (80% loss),



Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.



Ping statistics for 192.168.1.1:

    Packets: Sent = 5, Received = 2, Lost = 3 (60% loss),



Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.



Ping statistics for 192.168.0.1:

    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),



Pinging 10.0.0.1 with 32 bytes of data:

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.



Ping statistics for 10.0.0.1:

    Packets: Sent = 5, Received = 3, Lost = 2 (40% loss),

===============PING IP==================


Pinging 8.8.8.8 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Reply from 192.168.2.15: Destination host unreachable.

Request timed out.



Ping statistics for 8.8.8.8:

    Packets: Sent = 5, Received = 1, Lost = 4 (80% loss),

===============PING DNS=================
Ping request could not find host google.com. Please check the name and try again.

================EOF=====================
 



#10 ScathEnfys

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Posted 09 April 2016 - 08:00 PM

Ok, so the issue is that your PC is receiving a DHCP lease, but won't connect to any network device... and this is a fresh install of windows? Very odd. If you can find the driver for the Wi-Fi card on the manufacturer's support site, download that and use a USB Flash drive or something to move it to the problematic laptop.

(P.S: if you have issues finding the support site or are confused by it, please let me know and I will be quite happy to help :) )
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#11 valley29

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Posted 10 April 2016 - 02:19 PM

This started on an old install of windows. Before I did the clean install, I updated all the drivers.  When that didn't work,, I did the fresh install and then started this topic.  I'll try the drivers again to see if perhaps I did it wrong.  Thanks



#12 ScathEnfys

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Posted 10 April 2016 - 03:01 PM

Another possibility is that one of the antennas for the wireless card may be losses, but since you can connect to networks I doubt that is the case.
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#13 ScathEnfys

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Posted 13 April 2016 - 01:01 PM

Hi, you haven't responded in several days. Do you still require help?
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