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XP machine very sluggish....


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9 replies to this topic

#1 FredSmith

FredSmith

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Posted 14 March 2016 - 12:33 PM

I have an XP machine that has become very sluggish over the past several months.  I am not getting any pop ups, but would like to find out why it has become slow, and correct it.

 

Thanks for your assistance!

 

Microsoft Windows XP

Home Edition

Version 2002

Service Pack 3

3G RAM

 

Fred Smith



BC AdBot (Login to Remove)

 


#2 Broni

Broni

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  • Local time:06:09 PM

Posted 14 March 2016 - 07:02 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 FredSmith

FredSmith
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  • Local time:06:09 PM

Posted 15 March 2016 - 06:18 PM

Thank you for taking a look at this, and giving me a hand....
 
Security Check Log:
 
 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
 Kaspersky Anti-Virus 2013    
`````````Anti-malware/Other Utilities Check:````````` 
 SpyHunter 4    
 Java 7 Update 65  
 Java version 32-bit out of Date! 
 Adobe Reader XI  
 Google Chrome (48.0.2564.116) 
 Google Chrome (49.0.2623.87) 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 2% 
````````````````````End of Log`````````````````````` 
 
 
Farbar Service Scanner Log:
 
Farbar Service Scanner Version: 27-01-2016
Ran by Owner (administrator) on 15-03-2016 at 15:29:13
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
 
 
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\netman.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\srsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
 
Extra List:
=======
Gpc(3) IPSec(5) kltdi(8) NetBT(6) PSched(7) Tcpip(4) 
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.
 
**** End of log ****
 
MiniToolbox Logs:
 
 
:MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Owner (administrator) on 15-03-2016 at 15:35:00
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) = Local Area Connection 2 (Media disconnected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
# Interface IP Configuration for "Local Area Connection 2"
 
set address name="Local Area Connection 2" source=dhcp 
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : david-0c63727f5
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
 
        Physical Address. . . . . . . . . : 00-13-D4-08-3C-88
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.32
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.1
 
        DHCP Server . . . . . . . . . . . : 192.168.1.1
 
        DNS Servers . . . . . . . . . . . : 192.168.1.1
 
        Lease Obtained. . . . . . . . . . : Tuesday, March 15, 2016 10:55:44 AM
 
        Lease Expires . . . . . . . . . . : Wednesday, March 16, 2016 10:55:44 AM
 
 
 
Ethernet adapter Local Area Connection 2:
 
 
 
        Media State . . . . . . . . . . . : Media disconnected
 
        Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4)
 
        Physical Address. . . . . . . . . : 00-22-6B-BE-70-76
 
Server:  router.asus.com
Address:  192.168.1.1
 
Name:    google.com
Address:  216.58.219.46
 
 
 
Pinging google.com [216.58.219.46] with 32 bytes of data:
 
 
 
Reply from 216.58.219.46: bytes=32 time=21ms TTL=54
 
Reply from 216.58.219.46: bytes=32 time=22ms TTL=54
 
 
 
Ping statistics for 216.58.219.46:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 21ms, Maximum = 22ms, Average = 21ms
 
Server:  router.asus.com
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.138.253.109, 98.139.183.24, 206.190.36.45
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
 
 
Reply from 206.190.36.45: bytes=32 time=41ms TTL=50
 
Reply from 206.190.36.45: bytes=32 time=41ms TTL=50
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 41ms, Maximum = 41ms, Average = 41ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d4 08 3c 88 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
0x3 ...00 22 6b be 70 76 ...... Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.32   20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1
      192.168.1.0    255.255.255.0     192.168.1.32    192.168.1.32   20
     192.168.1.32  255.255.255.255        127.0.0.1       127.0.0.1   20
    192.168.1.255  255.255.255.255     192.168.1.32    192.168.1.32   20
        224.0.0.0        240.0.0.0     192.168.1.32    192.168.1.32   20
  255.255.255.255  255.255.255.255     192.168.1.32    192.168.1.32   1
  255.255.255.255  255.255.255.255     192.168.1.32               3   1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/10/2016 06:15:16 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 48.0.2564.116, faulting module chrome.exe, version 48.0.2564.116, fault address 0x00050c92.
Processing media-specific event for [chrome.exe!ws!]
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (03/10/2016 06:15:16 PM) (Source: Application Error)(User: )
Description: chrome.exe48.0.2564.116chrome.exe48.0.2564.11600050c92
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 21 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Belarc Advisor 8.1 (HKLM\...\Belarc Advisor) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Java 7 Update 65 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217065FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.1.65.20 - Oracle, Inc.) Hidden
Kaspersky Anti-Virus 2013 (HKLM\...\InstallWIX_{560985FB-4B76-4121-9189-7A2CDC7886D6}) (Version: 13.0.1.4190 - Kaspersky Lab)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Skype™ 7.18 (HKLM\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)
SoundMAX (HKLM\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version: 5.12.01.3665 - Analog Devices)
SpyHunter 4 (HKLM\...\SpyHunter) (Version: 4.19.13.4482 - Enigma Software Group, LLC)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Webroot SecureAnywhere (HKLM\...\WRUNINST) (Version: 9.0.8.72 - Webroot)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Devices: ================================
 
Name: Video Controller (VGA Compatible)
Description: Video Controller (VGA Compatible)
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_2572&SUBSYS_25721043&REV_02\3&267A616A&0&10
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 3062.73 MB
Available physical RAM: 2363.04 MB
Total Virtual: 4948.27 MB
Available Virtual: 4375.6 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:465.75 GB) (Free:449.09 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DAVID-0C63727F5
 
Administrator            ASPNET                   Guest                    
HelpAssistant            Lita                     Owner                    
SUPPORT_388945a0         
 
========================= Restore Points ==================================
 
17-12-2015 05:08:38 System Checkpoint
18-12-2015 05:12:35 System Checkpoint
19-12-2015 06:03:08 System Checkpoint
20-12-2015 20:10:45 System Checkpoint
21-12-2015 22:00:06 System Checkpoint
23-12-2015 03:11:45 System Checkpoint
24-12-2015 03:29:07 System Checkpoint
25-12-2015 04:19:48 System Checkpoint
26-12-2015 17:11:47 System Checkpoint
27-12-2015 17:25:32 System Checkpoint
28-12-2015 20:29:01 System Checkpoint
29-12-2015 20:32:24 System Checkpoint
30-12-2015 22:03:28 System Checkpoint
31-12-2015 23:06:58 System Checkpoint
02-01-2016 00:37:16 System Checkpoint
03-01-2016 01:44:58 System Checkpoint
04-01-2016 04:47:27 System Checkpoint
05-01-2016 05:17:49 System Checkpoint
06-01-2016 05:44:50 System Checkpoint
07-01-2016 20:04:00 System Checkpoint
08-01-2016 20:53:36 System Checkpoint
09-01-2016 21:08:29 System Checkpoint
10-01-2016 21:31:04 System Checkpoint
11-01-2016 22:15:53 System Checkpoint
12-01-2016 22:42:44 System Checkpoint
13-01-2016 07:30:50 Software Distribution Service 3.0
14-01-2016 18:01:19 System Checkpoint
15-01-2016 20:11:25 System Checkpoint
17-01-2016 03:51:24 System Checkpoint
18-01-2016 05:17:08 System Checkpoint
19-01-2016 19:52:47 System Checkpoint
20-01-2016 21:38:10 System Checkpoint
21-01-2016 21:55:12 System Checkpoint
22-01-2016 22:39:23 System Checkpoint
24-01-2016 02:32:29 System Checkpoint
25-01-2016 03:56:30 System Checkpoint
26-01-2016 04:59:04 System Checkpoint
27-01-2016 05:40:35 System Checkpoint
28-01-2016 05:51:12 System Checkpoint
29-01-2016 06:07:44 System Checkpoint
30-01-2016 21:15:43 System Checkpoint
31-01-2016 21:30:05 System Checkpoint
01-02-2016 22:25:29 System Checkpoint
02-02-2016 23:04:00 System Checkpoint
03-02-2016 23:48:49 System Checkpoint
05-02-2016 00:42:06 System Checkpoint
06-02-2016 20:19:47 System Checkpoint
07-02-2016 20:45:16 System Checkpoint
08-02-2016 21:34:22 System Checkpoint
09-02-2016 21:58:10 System Checkpoint
10-02-2016 22:21:44 System Checkpoint
11-02-2016 06:27:59 Software Distribution Service 3.0
13-02-2016 03:32:25 System Checkpoint
14-02-2016 20:10:51 System Checkpoint
15-02-2016 21:04:46 System Checkpoint
16-02-2016 21:15:41 System Checkpoint
17-02-2016 22:56:10 System Checkpoint
18-02-2016 23:58:28 System Checkpoint
20-02-2016 02:12:46 System Checkpoint
21-02-2016 03:59:50 System Checkpoint
22-02-2016 04:52:58 System Checkpoint
23-02-2016 05:49:56 System Checkpoint
24-02-2016 21:48:05 System Checkpoint
25-02-2016 22:33:53 System Checkpoint
28-02-2016 00:19:29 System Checkpoint
29-02-2016 00:23:26 System Checkpoint
01-03-2016 01:21:47 System Checkpoint
02-03-2016 01:22:36 System Checkpoint
03-03-2016 20:01:12 System Checkpoint
04-03-2016 20:14:41 System Checkpoint
05-03-2016 21:36:41 System Checkpoint
06-03-2016 22:22:44 System Checkpoint
08-03-2016 19:18:56 System Checkpoint
09-03-2016 07:35:52 Software Distribution Service 3.0
10-03-2016 17:10:59 System Checkpoint
11-03-2016 18:25:30 System Checkpoint
12-03-2016 22:27:24 System Checkpoint
13-03-2016 23:15:40 System Checkpoint
15-03-2016 01:38:44 System Checkpoint
 
**** End of log ****
 
 
MBAM Log:
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 3/15/2016
Scan Time: 3:38:44 PM
Logfile: MBAMScan.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2016.03.15.07
Rootkit Database: v2016.03.12.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Owner
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 419717
Time Elapsed: 14 min, 33 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
MBAR logs:
 
None--no malware found.
 
Rkill log:
 
Rkill 2.8.3 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/15/2016 04:13:36 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a => C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492 [Dir]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 03/15/2016 04:14:30 PM
Execution time: 0 hours(s), 0 minute(s), and 53 seconds(s)
 
 
And again, thanks much!


#4 Broni

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Posted 15 March 2016 - 08:38 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 FredSmith

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Posted 15 March 2016 - 10:07 PM

I'll be able to work on this again tomorrow afternoon......

 

 

# AdwCleaner v5.102 - Logfile created 15/03/2016 at 19:11:59
# Updated 13/03/2016 by Xplode
# Database : 2016-03-14.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : Owner - DAVID-0C63727F5
# Running from : C:\Documents and Settings\Owner\Desktop\BleepingComputerLogs\adwcleaner_5.102.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Conduit
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
[-] Task Deleted : Driver Detective-RTMRules
[-] Task Deleted : Driver Detective-RTMScan
[-] Task Deleted : Driver Detective-RTMUpdater
 
***** [ Registry ] *****
 
[-] Key Deleted : HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
[-] Key Deleted : HKCU\Software\DriverTuner
[-] Key Deleted : HKCU\Software\DriverTuner_Init
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Shared Tools\MsConfig\StartupReg\Driver Detective
 
***** [ Web browsers ] *****
 
[-] [C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : fcfenmboojpjinhpgggodefccipikbpd
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
*************************
 
C:\Program Files\AdwCleaner\AdwCleaner[C1].txt - [1379 bytes] - [15/03/2016 19:11:59]
C:\Program Files\AdwCleaner\AdwCleaner[S1].txt - [1587 bytes] - [15/03/2016 19:08:16]
 
########## EOF - C:\Program Files\AdwCleaner\AdwCleaner[C1].txt - [1553 bytes] ##########
 
 
 
JRT log:
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Microsoft Windows XP x86 
Ran by Owner (Administrator) on Tue 03/15/2016 at 19:16:28.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 10 
 
Successfully deleted: C:\Documents and Settings\Owner\Application Data\registry mechanic (Folder) 
Successfully deleted: C:\WINDOWS\Tasks\Driver Detective.job (Task) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\6RWYA1OS (Temporary Internet Files Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\FFL5A86L (Temporary Internet Files Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\OW480MWK (Temporary Internet Files Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\QRCO5QY9 (Temporary Internet Files Folder) 
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\6RWYA1OS (Temporary Internet Files Folder) 
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\FFL5A86L (Temporary Internet Files Folder) 
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\OW480MWK (Temporary Internet Files Folder) 
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\QRCO5QY9 (Temporary Internet Files Folder) 
 
 
 
Registry: 1 
 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 03/15/2016 at 19:19:29.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
Did not shut down WebRoot as directed in your instructions, reran JRT:
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Microsoft Windows XP x86 
Ran by Owner (Administrator) on Tue 03/15/2016 at 19:26:27.95
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 03/15/2016 at 19:28:57.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
Sophos Free Virus Removal Tool Log:
 
Your computer is clean.


#6 Broni

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Posted 15 March 2016 - 10:09 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#7 FredSmith

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Posted 15 March 2016 - 11:10 PM

Thank you for all your help, my friend worked on his computer for a short time tonight, and it looks like it is faster than it was before.  I am having him use it tomorrow to confirm that it is working better, and I will let you know how it goes tomorrow afternoon--again, thanks for all your help!

 

FredSmith



#8 Broni

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Posted 16 March 2016 - 06:22 PM

You're very welcome p22002759.gif


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#9 FredSmith

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Posted 16 March 2016 - 10:07 PM

I spoke to my buddy today, and he confirmed that it seems to be running a lot faster now--thanks much and have a good one!

 

FredSmith



#10 Broni

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Posted 16 March 2016 - 10:16 PM

Way to go!! p4193510.gif
Good luck and stay safe :)
 


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