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Help, blue screen with DRIVER_VERIFIER_DETECTED_VIOLATION


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#1 muzzles

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Posted 14 March 2016 - 10:49 AM

and can not open windows. Also in the error message in mentions Antilog64.sys. I have windows 8.1 64 bit

 

I think I accidentally turned on the windows  drivers verify (verify.exe) and I can not turn it off. I've tried using system options - startup change or tools and choosing restart F7 and it does not change back.

 

Is this the issue and if so how can I change it?

 

Thank you


Edited by hamluis, 15 March 2016 - 09:19 AM.
Moved from Win 8 to Crashes/BSODs - Hamluis.


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#2 dc3

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Posted 14 March 2016 - 11:21 AM

To disable Driver Verifier do the following.

 

Open the Search charm.

 
Type verifier.exe in the Search box.
 
verifier.exe will appear below the search box, click/tap on it.
 
In the window that opens Select Delete existing settings, then click on Finish.

Edited by dc3, 14 March 2016 - 11:24 AM.

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#3 muzzles

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Posted 14 March 2016 - 12:32 PM

can I do this in safe mode? I cannot open windows normally.

 

Thank you



#4 dc3

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Posted 14 March 2016 - 12:54 PM

If you can't boot into Windows normally, how are you going to boot into Safe Mode.

 

Windows 8 boots so fast that the F8 method at startup will not work.

 

How to boot into Safe Mode in Windows 8 or 8.1
 
Press the Windows key windowskey_zps092d5c75.png and the X key together.  In the menu that opens select Search.  When the Search charm opens type in msconfig.
 
msconfig will appear below the search box, click/tap on it.
 
When System Configuration opens click/tap on the Boot tab.
 
Under Boot options click/tap on Safe boot, then click/tap on Apply, then OK.
 
The next time you start the computer it will boot into Safe Mode.
 
Please note.  You computer will continue to boot into Safe Mode when it is started until you go back to System Configuration and remove the check in Safe boot.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 muzzles

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Posted 14 March 2016 - 02:24 PM

Fixed. Thank you. I was able to get into safe mode a couple times using F4, but the best way was to choose restart and holding shift key on page asking for password.

 

Thanks again.



#6 Orange Blossom

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Posted 14 March 2016 - 11:48 PM

Does it boot normally now?


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 muzzles

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Posted 15 March 2016 - 08:07 AM

Thanks for checking. It looks like I have 2 Norton suites running at the same time according to the task manager. Is there a way to correct this?

 

Thanks



#8 dc3

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Posted 15 March 2016 - 08:49 AM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste the log in your next post.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 muzzles

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Posted 15 March 2016 - 09:16 AM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton Security Suite   
Windows Defender        
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 8 Update 60  
 Java version 32-bit out of Date! 
 Google Chrome (48.0.2564.116) 
 Google Chrome (49.0.2623.87) 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Scott (administrator) on 15-03-2016 at 10:13:40
Running from "C:\Users\Scott\Desktop"
Microsoft Windows 8.1  (X64)
Model: N550JV Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip 9.20) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
AntiLogger SDK version 1.6.6.247 (HKLM-x32\...\{4D46DE30-49FE-4043-99F7-D7E8C06175E0}_is1) (Version: 1.6.6.247 - Zemana Ltd.)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ASUS Console (HKLM\...\{6D989E08-8143-4AB8-B0A8-5B836235CAA4}) (Version: 1.0.0 - ASUS)
ASUS FaceKey (HKLM-x32\...\{ACE24C70-743B-43B0-8045-817FF050800B}) (Version: 4.1.0.0 - )
ASUS Instant Connect (HKLM-x32\...\{89ECB85A-D933-4CEA-9116-5CBC9C2ED95B}) (Version: 1.2.8 - ASUS)
ASUS Instant Key (HKLM-x32\...\{D97A1B80-131F-4692-9543-E652956D8B99}) (Version: 1.1.1 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.2.2 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 3.0.2 - ASUS)
ASUS Screen Saver (HKLM\...\{0FBEEDF8-30FA-4FA3-B31F-C9C7E7E8DFA2}) (Version: 1.0.1 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 2.0.1 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 2.01.0005 - ASUS)
ASUS Tutor (HKLM-x32\...\{58172D66-2F69-4215-9AEC-ED8196023736}) (Version: 1.0.8 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 3.1.0 - ASUS)
ASUS Video DSP (HKLM-x32\...\{B80DB514-46E5-43AA-B68C-1EBBF5CF7D34}) (Version: 1.0.000 - )
ASUS Video Magic (HKLM-x32\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.5005 - CyberLink Corp.) Hidden
ASUS Video Magic (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.5005 - CyberLink Corp.)
ASUS WebStorage Sync Agent (HKLM-x32\...\ASUS WebStorage) (Version: 1.1.10.123 - ASUS Cloud Corporation)
ASUSDVD (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4924.52 - CyberLink Corp.) Hidden
ASUSDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4924.52 - CyberLink Corp.)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.12.309 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0028 - ASUS)
Auslogics Duplicate File Finder (HKLM-x32\...\{6845255F-15CC-4DD1-94D5-D38F370118B3}_is1) (Version: 3.1.0.0 - Auslogics Labs Pty Ltd)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Classic Shell (HKLM\...\{D4B3454F-7529-4F5F-851D-2C36933F7D64}) (Version: 4.2.5 - IvoSoft)
Constant Guard Protection Suite (HKLM-x32\...\ID Vault) (Version: 1.13.820.2 - Comcast)
CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3718_45957 - CyberLink Corp.)
CyberLink PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.5817a - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Galería de fotos (HKLM-x32\...\{8F7FECEC-088F-431D-A5FB-2B59E1E69943}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Galerie de photos (HKLM-x32\...\{446CC8CE-0E90-44F7-ADD0-774B243EF090}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPL Ghostscript 8.63 (HKLM-x32\...\GPL Ghostscript 8.63) (Version:  - )
HP Officejet 100 Mobile L411 14.0 Rel. 6 (HKLM\...\{36419AF2-1B07-4517-984B-ACCA10782FCC}) (Version: 14.0 - HP)
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{B33C558F-772F-4308-A059-390FBF9BAAAE}) (Version: 5.0.2.61 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1323 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3308 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.63463 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
L411 (HKLM-x32\...\{97FC7F51-C03A-49FE-ACCC-242C99475BC2}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
L411_Help (HKLM-x32\...\{5420FFDB-0FF9-4E6F-88BB-2382B586B3C5}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
L411_Software_Min (HKLM-x32\...\{1C33CD2B-91E8-4623-B5CC-EFB020E9554E}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4797.1003 - Microsoft Corporation)
Microsoft Office Project 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{8446EB22-A746-46DC-B1BD-E0DFA1F3CDDA}) (Version:  - Microsoft)
Microsoft Office Project Professional 2007 (HKLM-x32\...\PRJPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Visio 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0051-0000-0000-0000000FF1CE}_VISPROR_{CE144BF4-4950-4CDB-A5F7-CCE1888F49CB}) (Version:  - Microsoft)
Microsoft Office Visio Professional 2007 (HKLM-x32\...\VISPROR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2003.1112 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{022C7C52-B294-4346-88BC-C7C2FF7FF1B7}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{13F3CEA5-9E2C-4C4E-9F0F-D0DB389CF4A9}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{A17946CA-18E5-4CF0-8D55-A56D804718F8}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{E0B5FDF0-6940-44B2-8204-CFA746A6B4AF}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MyBitCast 2.0 (HKLM-x32\...\MyBitCast) (Version: 2.0 - ASUS)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
NVIDIA Graphics Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 331.65 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.0325 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0325 - NVIDIA Corporation)
NVIDIA Update 1.15.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.15.2 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4797.1003 - Microsoft Corporation) Hidden
PDF Architect 3 (HKLM-x32\...\PDF Architect 3) (Version: 3.0.45.22485 - pdfforge GmbH)
PDF Architect 3 Asian Fonts Pack (HKLM-x32\...\{F7D1786D-908C-4CE8-A870-0CB29F3C1C43}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Convert Module (HKLM-x32\...\{030F33BF-22CB-4668-85B3-C61AB025A68E}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Create Module (HKLM-x32\...\{38BA288B-C4F4-4C62-9237-4BFAB374F966}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Edit Module (HKLM-x32\...\{5183F03D-90FA-493B-A074-F0F78B8486AD}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Forms Module (HKLM-x32\...\{C48CBC40-678B-4A4D-96B7-3011B6859B4C}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Insert Module (HKLM-x32\...\{E18844B2-D8B0-4AE4-8BE5-6245DD65068B}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 OCR Module (HKLM-x32\...\{59DD82EB-8F92-42FF-B55E-E14C62911CF6}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Review Module (HKLM-x32\...\{AE15160F-9383-4268-8849-B7D98FD9ABE8}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 Secure Module (HKLM-x32\...\{6B47603A-B271-423C-B811-A2D4BE49E965}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDF Architect 3 View Module (HKLM-x32\...\{EB24E9E7-4BC1-4FD7-BF86-BDE07A7A03D7}) (Version: 3.0.13.22993 - pdfforge GmbH) Hidden
PDFill PDF Editor with FREE Writer and FREE Tools (HKLM\...\{D1399216-81B2-457C-A0F7-73B9A2EF6902}) (Version: 11.0 - PlotSoft LLC)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.226 - Qualcomm Atheros Communications)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.11.201.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.17 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.17.105 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1030 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0051-0000-0000-0000000FF1CE}_VISPROR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Driver Package - ASUS (ATP) Mouse  (01/10/2013 1.0.0.170) (HKLM\...\4A9DE1E9EBC800B7F01739D4DE7363EF6751BDF5) (Version: 01/10/2013 1.0.0.170 - ASUS)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.42.0 - ASUS)
影像中心 (HKLM-x32\...\{631C4E4F-6FDC-4CC0-A067-E9876A9BA7FD}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
照片库 (HKLM-x32\...\{017E337D-D709-437C-83DB-71F82AA78BF6}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
 
**** End of log ****
thanks


#10 dc3

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Posted 15 March 2016 - 09:34 AM

I only see the one installation of Norton.  This being a Suite you could be seeing instances where other aspects of Norton are running along with the antivirus, like its firewall.  If you see this again in the task manager take a screenshot of it and post it in your topic.

 

The results of the security check show that you have both Norton and Windows Defender installed.  It does not show whether Windows Defender has been disabled or not.  Please use the instructions below to determine if Windows Defender is disabled.  After step one you will receive a message telling you the Windows Defender is disabled if it has been disabled.

 

You are running both Norton antivirus and Windows Defender.  You should only have one of these running.
 
1.  Open the Search charm. In the search box, type Defender, and then, in the list of results below the search box, click/tap on Windows Defender.
 
2.  Click/tap on Tools, and then click/tap on Options.
 
3.  Click/tap on Administrator, select or clear the Use this program check box, and then click/tap on Save.

 

You need to update your version of Java.


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#11 muzzles

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Posted 15 March 2016 - 09:47 AM

thanks, I try to be careful about that and it is disabled. I run Norton, Malwarebytes anti-malware, Superantispyware, JRT and Adwcleaner every week. Is there another app I should regularly use?

 

Thank you for all your help



#12 dc3

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Posted 15 March 2016 - 09:58 AM

What you are using should be adequate as long as you update the tools before running scans.

 

Please answer Orange Blossom's question.

 

"Does it boot normally now"? 


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#13 muzzles

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Posted 15 March 2016 - 10:00 AM

yes it boots normally now.

 

thanks






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