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New computer build getting blue screen


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#1 tmose

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Posted 13 March 2016 - 06:19 PM

I just finished building my first PC with the following specs (http://pcpartpicker.com/p/pBsVsY). The build went smooth and the computer turned on fine the first try. I installed windows and updated my graphics card and motherboard drivers. Occasionally I get the blue screen saying the computer must restart. So far I have seen three different error messages having done driver updates in between crashes. The error messages that I have seen are:
IRQL_NOT_LESS_OR_EQUAL
MEMORY_MANAGEMENT
ACPI_BIOS_ERROR
 
I am hoping that this is a driver issue and not hardware related but I am not sure. Can anyone help me figure out how to stop these crashes?

Edited by Queen-Evie, 13 March 2016 - 07:16 PM.
moved from Internal Hardware to BSOD


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#2 ScathEnfys

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Posted 13 March 2016 - 06:58 PM

Are you overclocking your PC? If so, reset to stock clocks. What version of Windows are you using?
Proud system builder, modder, and watercooler.

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#3 tmose

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Posted 13 March 2016 - 07:03 PM

I have not done any overclocking, but I might down the road. I am running windows 10 Home 64bit.



#4 ScathEnfys

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Posted 13 March 2016 - 07:08 PM

Unfortunately I am not very experienced with BSOD diagnosis. I am going to have a moderator move this to the BSOD forum so that someone more qualified can help you :) Good luck!
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#5 tmose

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Posted 14 March 2016 - 08:07 AM

One thing I forgot to mention is that my ram is inserted into slots A2 and B2 as the fan for the cpu was very close to the A1 slot making it difficult to insert there. Would this cause any issues, not having the ram in the A1 and B1 slots?



#6 hamluis

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Posted 14 March 2016 - 02:44 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Also.... please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista .
 
Louis

Edited by hamluis, 14 March 2016 - 02:47 PM.


#7 tmose

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Posted 14 March 2016 - 05:00 PM

Here is the info from MiniToolbox:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by tyler (administrator) on 14-03-2016 at 15:45:44
Running from "C:\Users\tyler\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/13/2016 04:39:35 PM) (Source: MsiInstaller) (User: DESKTOP-6DKI8CF)
Description: Product: Intel® PROSet/Wireless WiFi Software -- Error 1335. The cabinet file 'WiFi1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
 
Error: (03/13/2016 03:13:46 PM) (Source: Perflib) (User: )
Description: rdyboost4
 
Error: (03/13/2016 01:46:31 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (03/13/2016 01:43:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: SkypeHost.exe, version: 10.1.2123.10, time stamp: 0x569054dc
Faulting module name: SkyWrap.dll, version: 10.1.2123.10, time stamp: 0x569054c9
Exception code: 0xc0000005
Fault offset: 0x00ac6197
Faulting process id: 0x814
Faulting application start time: 0xSkypeHost.exe0
Faulting application path: SkypeHost.exe1
Faulting module path: SkypeHost.exe2
Report Id: SkypeHost.exe3
Faulting package full name: SkypeHost.exe4
Faulting package-relative application ID: SkypeHost.exe5
 
Error: (03/13/2016 11:26:35 AM) (Source: Microsoft-Windows-CertificateServicesClient) (User: DESKTOP-6DKI8CF)
Description: Certificate Services Client Provider pautoenr.dll raised an exception. Exception code 3221225477.
 
Error: (03/13/2016 11:26:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: taskhostw.exe, version: 10.0.10586.0, time stamp: 0x5632d756
Faulting module name: CRYPT32.dll, version: 10.0.10586.0, time stamp: 0x5632d5b0
Exception code: 0xc0000005
Fault offset: 0x000000000006592b
Faulting process id: 0x754
Faulting application start time: 0xtaskhostw.exe0
Faulting application path: taskhostw.exe1
Faulting module path: taskhostw.exe2
Report Id: taskhostw.exe3
Faulting package full name: taskhostw.exe4
Faulting package-relative application ID: taskhostw.exe5
 
Error: (03/13/2016 09:29:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: SkypeHost.exe, version: 10.1.2123.10, time stamp: 0x569054dc
Faulting module name: SkyWrap.dll, version: 10.1.2123.10, time stamp: 0x569054c9
Exception code: 0xc0000005
Fault offset: 0x00ac6197
Faulting process id: 0xe60
Faulting application start time: 0xSkypeHost.exe0
Faulting application path: SkypeHost.exe1
Faulting module path: SkypeHost.exe2
Report Id: SkypeHost.exe3
Faulting package full name: SkypeHost.exe4
Faulting package-relative application ID: SkypeHost.exe5
 
Error: (03/13/2016 09:10:33 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004E028
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=30d469c6-a78f-4476-b5c8-af78d5b6a5fb;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (03/12/2016 07:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-6DKI8CF)
Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (03/12/2016 07:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-6DKI8CF)
Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (03/14/2016 01:36:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/14/2016 07:07:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/13/2016 06:09:42 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/13/2016 05:30:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/13/2016 04:56:11 PM) (Source: Application Popup) (User: )
Description: ACPI5
 
Error: (03/13/2016 04:49:47 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_3b3fb service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (03/13/2016 04:49:47 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_3b3fb service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (03/13/2016 04:49:47 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_3b3fb service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (03/13/2016 04:49:47 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_3b3fb service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (03/13/2016 04:49:47 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (03/13/2016 04:39:35 PM) (Source: MsiInstaller)(User: DESKTOP-6DKI8CF)
Description: Product: Intel® PROSet/Wireless WiFi Software -- Error 1335. The cabinet file 'WiFi1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (03/13/2016 03:13:46 PM) (Source: Perflib)(User: )
Description: rdyboost4
 
Error: (03/13/2016 01:46:31 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (03/13/2016 01:43:07 PM) (Source: Application Error)(User: )
Description: SkypeHost.exe10.1.2123.10569054dcSkyWrap.dll10.1.2123.10569054c9c000000500ac619781401d17d5cbeb10212C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exeC:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkyWrap.dll0f8e528d-a0cc-46dd-af7f-3d79913b97d1Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/13/2016 11:26:35 AM) (Source: Microsoft-Windows-CertificateServicesClient)(User: DESKTOP-6DKI8CF)
Description: pautoenr.dll3221225477
 
Error: (03/13/2016 11:26:35 AM) (Source: Application Error)(User: )
Description: taskhostw.exe10.0.10586.05632d756CRYPT32.dll10.0.10586.05632d5b0c0000005000000000006592b75401d17d4d7b422362C:\Windows\system32\taskhostw.exeC:\Windows\system32\CRYPT32.dll29fbf8ac-9fcd-42b8-bc8f-de737d1f2222
 
Error: (03/13/2016 09:29:35 AM) (Source: Application Error)(User: )
Description: SkypeHost.exe10.1.2123.10569054dcSkyWrap.dll10.1.2123.10569054c9c000000500ac6197e6001d17d3a79e34903C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exeC:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkyWrap.dll770ec0b1-d410-4098-87d5-f503d1c4a54dMicrosoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/13/2016 09:10:33 AM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004E028RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=30d469c6-a78f-4476-b5c8-af78d5b6a5fb;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (03/12/2016 07:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-6DKI8CF)
Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147023174
 
Error: (03/12/2016 07:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-6DKI8CF)
Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147023174
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-03-13 13:50:11.966
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 13:47:14.280
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 09:10:32.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 09:10:24.912
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 07:35:51.391
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 07:33:23.521
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-13 07:29:14.122
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
APP Shop v1.0.24 (HKLM-x32\...\{90242E9B-BC60-46E3-8EE7-8E953F702280}_is1) (Version: 1.0.24 - ASRock Inc.)
ASRock App Charger v1.0.6 (HKLM\...\ASRock App Charger_is1) (Version: 1.0.6 - ASRock Inc.)
ASRock Restart to UEFI v1.0.5 (HKLM-x32\...\ASRock Restart to UEFI_is1) (Version: 1.0.5 - )
Assetto Corsa (HKLM\...\Steam App 244210) (Version:  - Kunos Simulazioni)
A-Tuning v3.0.14 (HKLM-x32\...\A-Tuning_is1) (Version: 3.0.14 - ASRock Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)
DCS World (HKLM\...\Steam App 223750) (Version:  - Eagle Dynamics)
DiRT Rally (HKLM\...\Steam App 310560) (Version:  - Codemasters Racing Studio)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Grand Theft Auto V (HKLM\...\Steam App 271590) (Version:  - Rockstar North)
Intel® Chipset Device Software (HKLM-x32\...\{d4874f67-8c81-475b-91e0-8de9b2892499}) (Version: 10.1.1.12 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1173 - Intel Corporation)
Intel® Network Connections 20.2.4001.0 (HKLM\...\PROSetDX) (Version: 20.2.4001.0 - Intel)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.6.0.1029 - Intel Corporation)
Logitech Gaming Software 8.81 (HKLM\...\Logitech Gaming Software) (Version: 8.81.15 - Logitech Inc.)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 359.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 359.21 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.10.2.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.10.2.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 359.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 359.21 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
PerformanceTest v8.0 (HKLM\...\PerformanceTest 8_is1) (Version: 8.0.1053.0 - Passmark Software)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7614 - Realtek Semiconductor Corp.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 5.1.0270 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.10.2.40 - NVIDIA Corporation) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Forest (HKLM\...\Steam App 242760) (Version:  - Endnight Games Ltd)
Thrustmaster TARGET (HKLM-x32\...\{8036A569-CA02-4D33-A7E9-E9BC8A482E91}) (Version: 2.0.10.0 - Thrustmaster)
Unigine Valley Benchmark version 1.0 (HKLM-x32\...\Unigine Valley Benchmark_is1) (Version: 1.0 - Unigine Corp.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 17%
Total physical RAM: 16335.2 MB
Available physical RAM: 13450.51 MB
Total Virtual: 19279.2 MB
Available Virtual: 16003.19 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:119.24 GB) (Free:13.38 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:931.02 GB) (Free:866.77 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-6DKI8CF
 
Administrator            DefaultAccount           Guest                    
tyler                    
 
 
**** End of log ****
 
 

Here is my speccy file:

http://speccy.piriform.com/results/XbA8QBYvOSqbHPYjTpCz1KM

 

And I have attached the zip file from Sysnative, however the Resource and Performance Monitor never finishes collecting data. The program says collecting data for 60 seconds but after 10 min of waiting it is still saying collecting data.

Thanks for the help.

Attached Files



#8 tmose

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Posted 14 March 2016 - 05:02 PM

On a side note, my companies computer tech thinks that the issue might be that I need a larger power supply however I think 650W should be enough. What is your opinion on that?



#9 ScathEnfys

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Posted 15 March 2016 - 08:40 AM

Depends on your CPU... the GTX980Ti draws a lot of power on its own so 650W is gonna be pushing the limit. Who made your PSU?
Proud system builder, modder, and watercooler.

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#10 tmose

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Posted 15 March 2016 - 08:45 AM

The power supply is from evga (http://www.amazon.com/dp/B017HA3SQ8/?tag=pcpapi-20). Last night I updated the BIOS and ran games for about 2.5 hours with no problems, hopefully that was the fix.






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