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Windows Hanging & BSOD


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#1 t6245dh

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Posted 13 March 2016 - 05:26 PM

Hello--

 

I'm having issues with Windows hanging, and less frequent BSOD showing up.  Anything you can advise would be appreciated greatly.

 

Please find the attached files.

 

Thank you again,

--Darrin

Attached Files



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#2 usasma

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Posted 14 March 2016 - 04:44 AM

The most recent memory dump in the uploaded reports is from August of 2015.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  FYI - there are many Windows Update failures in the WER section of the MSINFO32 report

C: drive only has about 7% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Other than that, there aren't any significant entries in these reports that I can find.

As such, the most likely suspect is hardware.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Also, please wait until the next time it hands/freezes/BSOD's and then generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 t6245dh

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Posted 14 March 2016 - 11:07 AM

Thank you for taking a look.  I had some hardware issue about 2 years ago, so I'll look to the links you provided.

 

I'm not sure what is meant by, "The most recent memory dump in the uploaded reports is from August of 2015."  The runs were performed last night, so if there's something I'm doing incorrectly, let me know.

 

Thanks again, I'll free up some memory & go from there.



#4 usasma

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Posted 14 March 2016 - 05:05 PM

The "most recent memory dump" comment was just an observation that I made.

The KernelDumpList.txt report shows that that's all that's on your system.

So, for some reason the system isn't collecting memory dumps.  One reason for this (among many) is a hardware problem.

 

Also, as there are no significant error reports that show the BSOD's, that's another point in the hardware problem theory's favor.
As such, I then asked you to run the hardware diagnostics.

 

Unfortunately, it seems as if this is a laptop.  As such, there's not a whole bunch that you can do inside the case (hardware-wise).

Let's see what happens and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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