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windows notification tells me that anti spyware apps have been disabled?!


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#1 ImMRB

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Posted 12 March 2016 - 05:09 AM

i dont know what to do i keep getting a notification saying that my anti spyware apps have been disabled! but i have not disabled them, i dont know what to do. (my operating system is windows 10)



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#2 nasdaq

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Posted 12 March 2016 - 09:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
 
 
Download Malwarebytes' Anti-Malware from Here
 
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
  • POST THE LOG FOR MY REVIEW.
     
    Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
    Click OK to either and let MBAM proceed with the disinfection process.
    If asked to restart the computer, please do so immediately.
    ===
     
    =======
     
    Please download AdwCleaner by Xplode onto your Desktop.
     
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
  • If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
  • ===
     
    Download the version of this tool for your operating system.
    and save it to a folder on your computer's Desktop.
    Double-click to run it. When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
    How to attach a file to your reply:
    In the Reply section in the bottom of the topic Click the "more reply Options" button.
    attachlogs.png
     
    Attach the file.
    Select the "Choose a File" navigate to the location of the File.
    Click the file you wish to Attach.
     
    Click the Add reply button.
    ===
     
     
    Please post the logs.
     
    Let me know what problems persists.


    #3 ImMRB

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    Posted 12 March 2016 - 11:10 AM

    MBAM didnt find anything but here is the log for adw cleaner 

     

     

    # AdwCleaner v5.101 - Logfile created 12/03/2016 at 10:47:55
    # Updated 07/03/2016 by Xplode
    # Database : 2016-03-08.1 [Server]
    # Operating system : Windows 10 Home  (x64)
    # Username : matt - MATTSPC
    # Running from : C:\Users\matt\Desktop\virus protection\AdwCleaner.exe
    # Option : Clean
     
    ***** [ Services ] *****
     
     
    ***** [ Folders ] *****
     
     
    ***** [ Files ] *****
     
    [-] File Deleted : C:\Users\matt\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_xoncisfktn-a.akamaihd.net_0.localstorage
    [-] File Deleted : C:\Users\matt\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_xoncisfktn-a.akamaihd.net_0.localstorage-journal
     
    ***** [ DLLs ] *****
     
     
    ***** [ Shortcuts ] *****
     
     
    ***** [ Scheduled tasks ] *****
     
     
    ***** [ Registry ] *****
     
    [#] Value Deleted : HKU\S-1-5-21-3696176424-40586878-59376378-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [SearchProtection]
     
    ***** [ Web browsers ] *****
     
     
    *************************
     
    :: "Tracing" keys removed
    :: Winsock settings cleared
     
    *************************
     
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [2603 bytes] - [06/03/2016 21:14:46]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[C2].txt - [1959 bytes] - [07/03/2016 16:06:02]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[C3].txt - [1370 bytes] - [12/03/2016 10:47:55]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S1].txt - [2337 bytes] - [06/03/2016 21:12:16]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S2].txt - [1710 bytes] - [07/03/2016 02:35:48]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S3].txt - [1075 bytes] - [07/03/2016 02:48:20]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S4].txt - [1660 bytes] - [07/03/2016 15:59:32]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S5].txt - [1753 bytes] - [07/03/2016 16:05:00]
    C:\Program Files (x86)\AdwCleaner\AdwCleaner[S6].txt - [1920 bytes] - [12/03/2016 09:37:25]
     
    ########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C3].txt - [2021 bytes] ##########


    #4 ImMRB

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    Posted 12 March 2016 - 12:19 PM

    here are the other logs 

     

    Attached Files



    #5 nasdaq

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    Posted 12 March 2016 - 02:31 PM

    Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
    Type Notepad and and click the OK key.
     
    Please copy the entire contents of the code box below to the a new file.
     
     
    Start
     
    CreateRestorePoint:
    EmptyTemp:
    CloseProcesses:
     
    HKLM-x32\...\Run: [] => [X]
    ShortcutTarget: MEGAsync.lnk.disabled -> C:\Users\matt\AppData\Local\MEGAsync\MEGAsync.exe (No File)
    CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
    BHO-x32: No Name -> {451C804F-C205-4F03-B48E-537EC94937BF} -> No File
    Handler: WSWSVCUchrome - {1CA93FF0-A218-44F1 -  No File
    FF Plugin: @esn/npbattlelog,version=2.6.2 -> C:\Program Files (x86)\Battlelog Web Plugins\2.6.2\npbattlelogx64.dll [No File]
    FF Plugin-x32: @esn/npbattlelog,version=2.6.2 -> C:\Program Files (x86)\Battlelog Web Plugins\2.6.2\npbattlelog.dll [No File]
    CHR HKLM-x32\...\Chrome\Extension: [ngkhgikojglcgnckopipfdajaifmmnnc] - hxxp://clients2.google.com/service/update2/crx
    S2 c2cautoupdatesvc; "C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe" /service [X]
    S3 GPU-Z; \??\C:\Users\matt\AppData\Local\Temp\GPU-Z.sys [X]
    U0 SR; no ImagePath
    U2 srservice; no ImagePath
    CustomCLSID: HKU\S-1-5-21-3696176424-40586878-59376378-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\matt\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No File
    Task: {0112EE1D-8406-4233-A636-CE6C2ECF640A} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
    Task: {10E2D3D9-8F3C-4AB0-9230-9C400DA02D04} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
    Task: {225FA5C8-05DD-4C32-8A60-AE7AF4F9CAAD} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
    Task: {3A43DCD5-87A1-4A79-8E96-D84B38EB3B6C} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
    Task: {5F003309-D7EE-4F68-8F5E-D6266F18DBE0} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
    Task: {89A0DF6E-1831-49F3-BCF1-8FB8C1A01C26} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
    Task: {8C2C8712-4D68-4BE6-8786-1BF61606DE5D} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
    Task: {8CE55BA4-FA14-4570-9B36-124FEE22B1CB} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
    Task: {9D32044F-6D8C-4E63-9A60-77A1FB3D8456} - \Microsoft\Windows\Setup\GWXTriggers\Logon-URT -> No File <==== ATTENTION
    Task: {9DDF774D-58E0-4F66-8096-B3E6AD1E2044} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
    Task: {A3AE5B6C-B545-4D5E-BD71-EDD0FDAEAD36} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
    Task: {E30A82A8-6B20-4ED0-8F4C-7B93912A13E1} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
    Task: {FA33D3CB-F6A1-463C-9FF8-0ED6539BF4C0} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
     
     
    End
    
    Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
    The location is listed in the 3rd line of the Farbar log you have submitted.
     
    Run FRST and click Fix only once and wait.
     
    Restart the computer normally to reset the registry.
     
    The tool will create a log (Fixlog.txt) please post it to your reply.
     
    ===
     
    Reset the browsers that have been compromised.
     
    Reset Chrome...
    Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
     
    Click "Settings" then "Show advanced settings" at the bottom of the screen.
     
    Click "Reset browser settings" button.
     
    Clear your cache and cookies
     
    Restart Chrome.
     
    ====
     
    Please let me know what problem persists.


    #6 ImMRB

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    Posted 12 March 2016 - 03:51 PM

    here is  the log 

    Attached Files



    #7 nasdaq

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    Posted 13 March 2016 - 07:57 AM

    Is your problem solved?



    #8 ImMRB

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    Posted 13 March 2016 - 11:06 AM

    i think so nothing different happened. i will tell you if anything does, anyway thank you :)



    #9 nasdaq

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    Posted 13 March 2016 - 12:45 PM

    If all is well.
     
    To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.


    #10 nasdaq

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    Posted 19 March 2016 - 08:31 AM

    It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

    #11 nasdaq

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    Posted 22 March 2016 - 03:04 PM

    This topic has been re-opened at the request of the person who originally posted.

    #12 ImMRB

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    Posted 22 March 2016 - 03:24 PM

    ok here are the logs.

    Attached Files



    #13 nasdaq

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    Posted 23 March 2016 - 07:05 AM

    Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
    Type Notepad and and click the OK key.

    Please copy the entire contents of the code box below to the a new file.
     
    Start
    
    CreateRestorePoint:
    EmptyTemp:
    CloseProcesses:
    
    (ASUSTek) C:\Program Files (x86)\ASUS\GPU TweakII\ASUSGPUFanService.exe
    ShellIconOverlayIdentifiers: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX64.dll No File
    ShellIconOverlayIdentifiers: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX64.dll No File
    ShellIconOverlayIdentifiers: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX64.dll No File
    ShellIconOverlayIdentifiers-x32: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX32.dll No File
    ShellIconOverlayIdentifiers-x32: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX32.dll No File
    ShellIconOverlayIdentifiers-x32: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\matt\AppData\Local\MEGAsync\ShellExtX32.dll No File
    Startup: C:\Users\matt\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MEGAsync.lnk.disabled [2015-11-15]
    ShortcutTarget: MEGAsync.lnk.disabled -> C:\Users\matt\AppData\Local\MEGAsync\MEGAsync.exe (No File)
    CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
    C:\Program Files (x86)\ASUS\GPU TweakII\ASUSGPUFanService.exe
    
    End
    
    Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
    The location is listed in the 3rd line of the Farbar log you have submitted.

    Run FRST and click Fix only once and wait.

    Restart the computer normally to reset the registry.

    The tool will create a log (Fixlog.txt) please post it to your reply.
    ===

    There could be some remnant items.

    Run an online scan with Eset (easiest with Internet Explorer): http://www.eset.com/onlinescan/
    To shorten the scanning time disable your antivirus program while scanning.

    Select Enable detection of potentially unwanted applications.
    Click Advanced Settings.

    Select:
    Scan Archives
    Scan for potentially unsafe applications
    Enable Anti-Stealth Technology


    Click Start.

    When the scan is finished, click on List of found threats and then Export to text file. Copy the content of the text file and paste its content in your reply.

    This may take awhile, run it when you know you will not need the computer for an hour or two.
    <<<>>>

    Please let me know what problem persists with this computer.

    #14 ImMRB

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    Posted 23 March 2016 - 04:18 PM

    here is the frst fix log 

    Attached Files



    #15 nasdaq

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    Posted 24 March 2016 - 09:31 AM

    How is the computer running now?




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