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Firefox crashes when uploading images W 8.1


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17 replies to this topic

#1 bdpoop

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Posted 12 March 2016 - 03:47 AM

I have had this before but cannot remember how I Resolved it.

 

For a few days now if I try to upload an image on a forum or using postimage.org etc as soon as you go to upload and Firefox links to Windows Explorer to find the file it crashes and you have to restart Firefox.

 

IE seems ok as does Chrome.  Tried various fixes found online, refreshed firefox to factory settings, nothing works.

 

Any ideas?



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#2 Agouti

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Posted 12 March 2016 - 07:56 AM

This happens to me too but only if Firefox is sandboxed with Sandboxie.  It doesn't happen if Firefox isn't sandboxed.



#3 jcgriff2

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Posted 13 March 2016 - 02:11 PM

Make sure that you are running the most recent version of Firefox - https://www.mozilla.org/en-US/firefox/new/


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#4 bdpoop

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Posted 14 March 2016 - 04:22 AM

Thanks

 

Installed the latest version, still the same, disabled Avast, still the same.

 

I think its a Windows issue rather than Firefox.



#5 dc3

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Posted 14 March 2016 - 09:35 AM

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

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#6 bdpoop

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Posted 16 March 2016 - 04:29 AM

 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

 

 

 

Thanks

 

Sorry for the delay in replying

 

This is the log

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Owner (administrator) on 16-03-2016 at 09:28:13
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 8.1  (X64)
Model: Aspire E5-571 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

abMedia (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.09.2003.0 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 3.06.2000.22 - Acer Incorporated)
Acer Explorer Agent (HKLM\...\{4D0F42CF-1693-43D9-BDC8-19141D023EE0}) (Version: 2.00.3000 - Acer Incorporated)
Acer Launch Manager (HKLM\...\{C18D55BD-1EC6-466D-B763-8EEDDDA9100E}) (Version: 8.00.8107 - Acer Incorporated)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.8105 - Acer Incorporated)
Acer Quick Access (HKLM\...\{C1FA525F-D701-4B31-9D32-504FC0CF0B98}) (Version: 1.01.3016.0 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.8108 - Acer Incorporated)
Acer User Experience Improvement Program App Monitor Plugin (HKLM\...\{978724F6-1863-4DD5-9E66-FB77F5AB5613}) (Version: 1.02.3005 - Acer Incorporated)
Acer User Experience Improvement Program Framework (HKLM\...\{12A718F2-2357-4D41-9E1F-18583A4745F7}) (Version: 1.02.3005 - Acer Incorporated)
Acer Video Player (HKLM-x32\...\{B6846F20-4821-11E3-8F96-0800200C9A66}) (Version: 1.00.2005.0 - Acer Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.182 - Adobe Systems Incorporated)
Aloha TriPeaks (HKLM-x32\...\WTA-8cf191b2-a67c-435e-afef-755778855bd4) (Version: 2.2.0.98 - WildTangent) Hidden
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.13.2000.0 - Acer Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Audacity 1.2.6 (HKLM-x32\...\Audacity_is1) (Version:  - )
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
BBC iPlayer Downloads (HKLM-x32\...\{148784F3-3B6E-4DFA-B7A1-3400B277DAF3}) (Version: 1.14.2 - BBC)
Bejeweled 2 Deluxe (HKLM-x32\...\WTA-fc929f39-f1f8-40b7-a75b-59e9db6a5971) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
calibre 64bit (HKLM\...\{54EFBCD2-A4FB-4C37-A720-9A8195EFC7B4}) (Version: 2.45.0 - Kovid Goyal)
Connectify (HKLM\...\Connectify) (Version: 8.0.0.30686 - Connectify)
CyberLink PhotoDirector 3 (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.1.4917 - CyberLink Corp.)
CyberLink Power Media Player 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3.4218 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.4220 - CyberLink Corp.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.14.7 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.77 - Dropbox, Inc.) Hidden
eBay Worldwide (HKLM-x32\...\{91589413-6675-4C27-8AFC-EFB9103B90A5}) (Version: 2.4.0105 - OEM)
Farm to Fork Collector's Edition (HKLM-x32\...\WTA-3eb7a672-18b3-4cf4-9220-bbbe2d1b4241) (Version: 3.0.2.59 - WildTangent) Hidden
Foxit PhantomPDF (HKLM-x32\...\{D4DF5498-C95C-4A02-9951-725FB2D7BC0D}) (Version: 6.0.121.624 - Foxit Corporation)
FrostWire 6.1.8 (HKLM-x32\...\FrostWire 6) (Version: 6.1.8.170 - FrostWire LLC)
Game Explorer Categories - genres (HKLM-x32\...\WildTangentGameProvider-acer-genres) (Version: 11.0.0.7 - WildTangent, Inc.)
Game Explorer Categories - main (HKLM-x32\...\WildTangentGameProvider-acer-main) (Version: 11.0.0.7 - WildTangent, Inc.)
GIMP 2.8.16 (HKLM\...\GIMP-2_is1) (Version: 2.8.16 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.87 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-93f6ec6c-4ab5-4e4a-b9a0-4c465f5afda4) (Version: 3.0.2.59 - WildTangent) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
Host App Service (HKCU\...\SweetLabs_AP) (Version: 0.269.7.911 - Pokki)
Image Resizer for Windows (64 bit) (HKLM\...\{617CA6E9-D5FB-4017-8130-82E68C56C34D}) (Version: 3.0.4802.35565 - Brice Lambson) Hidden
Image Resizer for Windows (HKLM-x32\...\{69d72156-6582-4556-8637-06f40aa7f85b}) (Version: 3.0.4802.35565 - Brice Lambson)
inSSIDer Home (HKLM-x32\...\{9E54E4AE-B67A-4925-8E92-0E1F9817FD73}) (Version: 3.1.2.1 - MetaGeek, LLC)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3496 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 1.1.165.1 - Intel Corporation)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Jewel Match 3 (HKLM-x32\...\WTA-0db80174-f49f-4e0d-b74b-010daab2c125) (Version: 3.0.2.59 - WildTangent) Hidden
King Oddball (HKLM-x32\...\WTA-afba9316-373f-48e3-9a55-cf9306ef9964) (Version: 3.0.2.48 - WildTangent) Hidden
LogMeIn Client (HKLM-x32\...\{D2300C4F-CC9B-4D00-BC53-B4C806A6C7AB}) (Version: 1.3.1675 - LogMeIn, Inc.)
LUXOR Evolved (HKLM-x32\...\WTA-7629c3e0-81c4-4331-8d48-fea6aa86a243) (Version: 2.2.0.98 - WildTangent) Hidden
Magic Academy (HKLM-x32\...\WTA-e59a4c10-1ee0-4663-ad29-985ed06aa136) (Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft AutoRoute 2010 (HKLM-x32\...\{C82185E8-C27B-4EF4-2010-3333BC2C2B6D}) (Version: 17.0.22.1400 - Microsoft Corporation)
Microsoft AutoRoute 2013 (HKLM-x32\...\{C82185E8-C27B-4EF4-2013-3333BC2C2B6D}) (Version: 19.0.21.0500 - Microsoft Corporation)
Microsoft Office Access database engine 2007 (English) (HKLM-x32\...\{90120000-00D1-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d491dd9d-2eda-4d75-b504-1a201436e7fd}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 45.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 45.0 (x86 en-GB)) (Version: 45.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.4.18.00 - NETGEAR Inc.)
NETGEAR Powerline Utility (HKLM-x32\...\{2753B568-6F85-4E31-A114-A7F8D8606DDD}) (Version: 3.1.0.4 - NETGEAR Powerline) Hidden
NETGEAR Powerline Utility (HKLM-x32\...\InstallShield_{2753B568-6F85-4E31-A114-A7F8D8606DDD}) (Version: 3.1.0.4 - NETGEAR Powerline)
NetSurveillance (HKLM-x32\...\NetSurveillance) (Version:  - )
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Peggle Nights (HKLM-x32\...\WTA-89083f96-439b-40b7-94dd-184399db681d) (Version: 2.2.0.98 - WildTangent) Hidden
PhotoAnim version 2.11 (HKLM-x32\...\{7D21CA5E-7C03-4BDD-B947-5A3C450D419C}_is1) (Version: 2.11 - CCDSoft Sarl)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-b7be7ebf-5b65-4415-80ff-723610ba3440) (Version: 3.0.2.59 - WildTangent) Hidden
Pokki Start Menu (HKCU\...\SweetLabs_Start_Menu) (Version: 0.269.7.911 - Pokki)
Polar Bowler 1st Frame (HKLM-x32\...\WTA-9012a3af-2672-4f16-898d-6eb41a599dc0) (Version: 3.0.2.59 - WildTangent) Hidden
Postimage version 1.0.1 (HKLM-x32\...\{B8BAF53F-4680-44A4-AF64-9934F924676B}_is1) (Version: 1.0.1 - Postimage)
PowerAlert Local Software (HKLM-x32\...\{88E7FC62-7948-4262-93E2-1D0B1E992C84}) (Version: 12.04.55 - Tripp Lite)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.318 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.29 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.21247 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.25.108.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7203 - Realtek Semiconductor Corp.)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Spotify (HKLM-x32\...\Spotify) (Version: 0.9.6.81.gd359a796 - Spotify AB)
Syncios version 4.3.5 (HKLM-x32\...\{068A5D84-8419-4BDE-9689-FE65F412EFBB}_is1) (Version: 4.3.5 - Anvsoft, Inc.)
TeamViewer 11 (HKLM-x32\...\TeamViewer) (Version: 11.0.55321 - TeamViewer)
The Chronicles of Emerland Solitaire (HKLM-x32\...\WTA-1f9302ba-ad6c-4d95-adb3-3d317c47f6b9) (Version: 3.0.2.51 - WildTangent) Hidden
Trinklit Supreme (HKLM-x32\...\WTA-36680bb4-a1ba-44ae-bc97-e8e69ef6d63f) (Version: 2.2.0.98 - WildTangent) Hidden
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.11.13 - WildTangent) Hidden
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{CCF298AF-9CE1-4B26-B251-486E98A34789}) (Version: 1.0.30 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-0513b71e-fc05-4f5d-b314-c3f66985b033) (Version: 2.2.0.97 - WildTangent) Hidden

**** End of log ****
 



#7 dc3

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Posted 16 March 2016 - 07:20 AM

Open Avast, click on Tools, click on Sandbox.

 

Are there any processes running in Sandbox?

 

Try running Firefox without any addons.

 
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Copy and paste the following into the run box and press Enter

firefox --safe-mode

  • Select Start in Safe Mode
  • Please report how Firefox is running

Edited by dc3, 16 March 2016 - 07:21 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 bdpoop

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Posted 16 March 2016 - 10:49 AM

Thanks.  Its the free version of Avast so I dont think Sandbox is available.  Its greyed out and just gives me the option to upgrade.

 

Tried starting Firefox in Safe mode and its exactly the same. 



#9 dc3

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Posted 16 March 2016 - 10:58 AM

Tried starting Firefox in Safe mode and its exactly the same. 

My instructions were not literal to use Firefox in Safe Mode, but rather to run it without any addons.  That is what the instructions will initiate.


Edited by dc3, 16 March 2016 - 11:00 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 bdpoop

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Posted 17 March 2016 - 03:37 AM

I did the following as per your instructions

  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Copy and paste the following into the run box and press Enter

firefox --safe-mode

  • Select Start in Safe Mode

Didnt work.

 

Did I do something wrong?



#11 dc3

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Posted 17 March 2016 - 07:33 AM

Let's try the following.  You can either remove the add-ons one at a time to see which one is causing this, or just remove all of them to get a quick answer to whether the add-ons are causing this problem or not.

 

At the top of the Firefox window, click on the Firefox button in the menu bar.
 
Click on the Tools menu at the top of the Firefox window, then click Add-ons
 
In the Add-ons Manager tab, select the Extensions or Appearance panel.
 
Select the add-on you wish to remove, then click the Remove button.

Edited by dc3, 17 March 2016 - 07:41 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 bdpoop

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Posted 17 March 2016 - 08:20 AM

There are five.  Can I not just disable them rather than remove them?

 

screenshot_52.jpg



#13 dc3

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Posted 17 March 2016 - 08:48 AM

Yes.  Just disable these if you prefer.


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#14 bdpoop

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Posted 17 March 2016 - 10:03 AM

Sadly it still does it with the add ons disabled.  I have a feeling its a Windows 8.1 issue rather than Firefox.  As I may have mentioned I had the same problem a while back but I cannot remember how I resolved it.



#15 dc3

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Posted 17 March 2016 - 12:07 PM

Try uninstalling Firefox and download the latest version and install it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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