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Laptop does not wake up from sleep mode?


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#1 monkfish10

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Posted 10 March 2016 - 02:42 PM

Laptop does not wake up from sleep when either power button, keyboard buttons or mouse touchpad are pressed. A forced reboot is always required. HDD light off, monitor stays black and battery light and fan still on.

 

Have had this problem for over a week since downloading and using Advanced SystemCare and Driver Booster. Once the problem occured I uninstalled them but nothing changed. Also there was a few recent windows updates at beginning of March but haven't read anywhere that they are causing similar problems. Have tried the obvious fixes but nothing seems to work. ASSISTANCE MUCH APPRECIATED

 

SPECS

Asus X555LA

Windows 10 Home

Intel® HD Graphics Family

BIOS version date 14/08/14


Edited by monkfish10, 10 March 2016 - 02:49 PM.


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#2 Niweg

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Posted 10 March 2016 - 05:07 PM

 Never use drivers from any source other than your manufacturer.  Manufacturers can modify seemingly standard parts to work in a way that require you to only use the drivers they supply.  My standard recovery procedures are to try System Restore (assuming you enabled it) or restore from a total system backup I made to an external hard drive.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 monkfish10

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Posted 10 March 2016 - 06:41 PM

Niweg,

 

I looked at the system restore option but the only available date I can restore from is yesterday - long after the problems started.

 

Is it possible to manually enter an earlier date?

 

cheers



#4 usasma

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Posted 11 March 2016 - 05:02 PM

Often a RESET using the Keep My Files option will help.

It will remove some of the programs/apps that you've installed - but it will leave your data alone (and you can usually easily reinstall the apps/programs).

 

Other options are to try uninstalling the drivers and then installing one's that are freshly downloaded from the Asus website.


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