Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD after installing VPN and OpenVPN Drivers


  • Please log in to reply
3 replies to this topic

#1 TerrorMango

TerrorMango

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:10:49 AM

Posted 10 March 2016 - 11:05 AM

So I recently got myself NordVPN and after having some issues their support pointed me towards the Open VPN drivers.

After installing said drivers I'm getting a BSOD once in a while while trying to connect to their servers.

 

This is my first post, I'm trying to include as much info as possible and stick to the BSOD guidelines.

 

Sysnative and the report thing are attached to this post.

 

· OS - Windows 10 64-Bit
· Windows 7 BUT I did a FULL new install after the upgrade, so technically it's Windows 10?
· Win7 was purchased at some more or less shady site (it's the OEM disk) but the install was done by me, system was DIY-built. Win10 was first an upgrade and then a full fresh install.
· Age of Hardware: Can't specify, anything between 2,5 years to 3 months (DIY-built)
· Age of OS: Around 6 Months, not entirely sure.

· CPU: i5-4570
· Video Card: GTX 980
· MotherBoard - MSI 
H87-G41 PC Mate
· Power Supply - Be Quiet! E9-400W Straight Power

· System Manufacturer: 
· Exact model number (if laptop, check label on bottom)


· Laptop or Desktop?
Desktop
 
I hope you can help me, I've had like 2 BSODs since I originally built this PC back in 2013.

 

Attached Files



BC AdBot (Login to Remove)

 


#2 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 981 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:04:49 AM

Posted 10 March 2016 - 01:16 PM

Hi. . .

 

Both dumps listed Malwarebytes as the probable cause -

mwac.sys     Tue Jun 17 22:07:00 2014 (53A0F444)

https://www.sysnative.com/drivers/driver.php?id=mwac.sys

 

Make sure that you have the most recent version of MBAM installed. If BSODs continue, uninstall MBAM completely.

 

I see nothing in the dumps related to VPN.  It is possible that MBAM's drivers had issues with the VPN drivers or vice-versa.

 

Regards. . .

 

jcgriff2


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031016-7406-01.dmp]

Built by: 10586.162.amd64fre.th2_release_sec.160223-1728

Debug session time: Thu Mar 10 10:37:22.108 2016 (UTC - 5:00)

System Uptime: 0 days 20:43:18.812

*** WARNING: Unable to verify timestamp for mwac.sys

*** ERROR: Module load completed but symbols could not be loaded for mwac.sys

Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dd )

BUGCHECK_STR:  0x19_20

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  mbamservice.ex

FAILURE_BUCKET_ID:  0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0

Bugcheck code 00000019

Arguments 00000000`00000020 ffffe001`3ab6a110 ffffe001`3ab6a130 00000000`04020011

BiosVersion = V3.9

BiosReleaseDate = 07/17/2014

SystemManufacturer = MSI

SystemProductName = MS-7850

MaxSpeed:     3200

CurrentSpeed: 3200

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030916-6875-01.dmp]

Built by: 10586.162.amd64fre.th2_release_sec.160223-1728

Debug session time: Wed Mar  9 11:55:15.540 2016 (UTC - 5:00)

System Uptime: 0 days 20:58:23.244

*** WARNING: Unable to verify timestamp for mwac.sys

*** ERROR: Module load completed but symbols could not be loaded for mwac.sys

Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dd )

BUGCHECK_STR:  0x19_20

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  mbamservice.ex

FAILURE_BUCKET_ID:  0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0

Bugcheck code 00000019

Arguments 00000000`00000020 ffffe000`83b6a270 ffffe000`83b6a290 00000000`04020027

BiosVersion = V3.9

BiosReleaseDate = 07/17/2014

SystemManufacturer = MSI

SystemProductName = MS-7850

MaxSpeed:     3200

CurrentSpeed: 3200

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 


Microsoft MVP 2009-2015

#3 TerrorMango

TerrorMango
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:10:49 AM

Posted 10 March 2016 - 01:29 PM

I'll give it a try. Kinda don't want to get rid of MWB as I got (won) a 1 year subscription. I'll check it out and contact their support team/forums.

 

I gotta say though, it's really weird that MWB crashes my pc at the moment I connect to VPN.
Thanks for your help so far.



#4 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 981 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:04:49 AM

Posted 10 March 2016 - 08:59 PM

If the crashes occur literally at the moment you connect to VPN, then I would say there is a conflict with MBAM + the VPNs drivers -- likely over a memory address that each claims as its own. Since they don't play nicely together, Windows takes over and crashes your system to get your attention to remedy the issue.

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users