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Win 8 key missing, Dell claims it's SOLDERED to MOBO & no access unless replaced


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#1 hateway

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Posted 10 March 2016 - 09:02 AM

Another way for Dell to rip me off? Their support claimed a HDD failure via onboard diagnostic, so I replaced the drive, tried to reinstall Win 8 via the recovery USB they sold me for $40 and it gets stuck at asking for the product key. The kicker: Dell has no access to the key b/c it's soldered onto the mobo they say. Now they claim a mobo failure, since it's out of warranty, and will send a tech out for $399 to replace it. I've never heard of any company soldering the win key to anything. Is this true or false? Since there is no OS, is there any way to get they key or am I dead in the water?



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#2 hateway

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Posted 10 March 2016 - 09:05 AM

Sorry forgot to mention it is Inspiron 2330 AIO



#3 TheJokerz

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Posted 10 March 2016 - 09:09 AM

I have never heard of this.  I have however heard that the key is embedded into the BIOS.  You would just have to have the same exact copy of windows that the license is.  Example if the license that is embedded into the BIOS is windows 8 oem, you will need to get a windows 8 oem .iso.  


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#4 JohnC_21

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Posted 10 March 2016 - 09:10 AM

What Dell is saying is somewhat correct but you do not need the key as it is embedded in firmware. You did not need to pay Dell $40. You can obtain an iso here using the Media Creation Tool although your USB key probably has the appropriate drivers for your computer. 

 

When you say it gets stuck at asking for the key, have you tried clicking next without entering anything.Once online the computer will self-activate by using the key in firmware. 



#5 Agouti

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Posted 10 March 2016 - 09:18 AM

Just to add to TheJokerz's and JohnC_21's replies, if the motherboard failed, then you won't be able to re-use the same key even if you changed the MB.  The reason is the key is in the firmware which is in the motherboard.  You might be able to convince Microsoft if you do a phone activation but it isn't a surety.



#6 SleepyDude

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Posted 10 March 2016 - 09:33 AM

Hi,

 

Another way for Dell to rip me off? Their support claimed a HDD failure via onboard diagnostic, so I replaced the drive, tried to reinstall Win 8 via the recovery USB they sold me for $40 and it gets stuck at asking for the product key.

 

Can't you skip the key prompt?

 

After the windows recovery and with network access Windows should auto activate because the Key is on the BIOS/UEFI.


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#7 hateway

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Posted 10 March 2016 - 09:51 AM

But how can I go online if there are no drivers yet installed (they are on the USB drive), I just can't get past the win key prompt, and they are telling me the mobo is dead, but if it were, I couldn't have made it this far right? Is there any way to cull the encrypted key from the BIOS? MANY THANKS to ALL!



#8 hateway

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Posted 10 March 2016 - 09:54 AM

I can't get past the win key prompt by clicking next b/c it is greyed out. I'm running out of Valium :(



#9 JohnC_21

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Posted 10 March 2016 - 10:00 AM

You can pull the key using a live linux disk. Do you you have access to another computer to burn an iso or create a bootable USB flash drive? 

 

You would need to go to another computer to download the wireless driver and copy to a USB flash drive.



#10 hateway

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Posted 10 March 2016 - 10:05 AM

You can pull the key using a live linux disk. Do you you have access to another computer to burn an iso or create a bootable USB flash drive? 

 

You would need to go to another computer to download the wireless driver and copy to a USB flash drive.

I have a hiren's disk, would that work, or do you mean using a linux distro to pull the wifi driver from dells site?



#11 Demonslay335

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Posted 10 March 2016 - 10:08 AM

You need to use the generic key to bypass install. You can then pull the SLP key from BIOS for activation.

Windows 8.1 (Not Pro): 334NH-RXG76-64THK-C7CKG-D3VPT 
Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB 

For activation, you can use RWEverything to pull the SLP key. More instructions here.


logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.


#12 JohnC_21

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Posted 10 March 2016 - 10:09 AM

No, Hirens will not work as far as I know. We can pull the key using a live linux disk. You can go to another computer to download the wireless driver or use the live linux disk to go on the internet and copy the driver to a USB.



#13 JohnC_21

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Posted 10 March 2016 - 10:10 AM

Thanks Demonslay335, I completely forgot about the generic keys.  :thumbup2:



#14 hateway

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Posted 10 March 2016 - 10:13 AM

Stu

 

You need to use the generic key to bypass install. You can then pull the SLP key from BIOS for activation.

Windows 8.1 (Not Pro): 334NH-RXG76-64THK-C7CKG-D3VPT 
Windows 8.1 Pro: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB 

For activation, you can use RWEverything to pull the SLP key. More instructions here.

Stupid question? Are those just sample keys or should I try them or dig deep into the deets you provided?



#15 Demonslay335

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Posted 10 March 2016 - 10:17 AM

Those are the generic keys. Microsoft made them specifically for getting through the installer. Use the appropriate one for your edition that I posted. Once Windows is installed and you are online, follow the instructions for RWEverything to get the embedded SLP key and activate with it. If you struggle with that, I do have a script I wrote that automates that part.


logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.





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