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Problem with audio


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#1 faster

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Posted 09 March 2016 - 04:47 PM

After I got off the web yesterday, my sound became VERY scratchy, and the volume was reduced drastically. Every program that uses sound is affected, even W7 itself.

 

Since I DO get sound (even though it is highly altered), I doubt it's mechanical, but I did reinstall Realtec  After rebooting, the problem was still there.

 

I've found nothing in W7 that can help me adjust the QUALITY of sound. The troubleshooters find nothing wrong. But I only need ears to know something IS wrong.

 

What should I do that I haven't already tried? If it was an attack (which wouldn't surprise me), how can I find and get rid of it? I've run a Malwarebytes scan - no infections found.

 

Your people have been wonderful to me in the past, which is why I trust you . Please help?

Holly B.



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#2 hamluis

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Posted 09 March 2016 - 06:10 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 faster

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Posted 09 March 2016 - 06:36 PM

I tried Mini Toolbox once - I believe you had recommended it - but it was horrible. I can't remember how, but made a mental note to NEVER try using it again.

 

Here is the Speccy snapshot:

 

http://speccy.piriform.com/results/x4gW6YqXUgqUnn6oR0eP6yK

 

Thanks!



#4 faster

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Posted 10 March 2016 - 03:30 PM

Problem solved! I was right that I was hit. When I tried to solve it, I used control panel to find where I could readjust the quality of sound. Later, I found the settings for Realtek. Mine had been "reset" to sound of the quality of a padded cell. Resetting it did the trick. Later, still, I found the registry entry that was the culprit.

 

Thanks for your help. You're great, but I'm  glad I could find and fix this one myself.

 

Holly B.



#5 hamluis

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Posted 10 March 2016 - 05:37 PM

:thumbsup2: , happy computing :).

 

Louis






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