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Bought new laptop but old hardware inside ?


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7 replies to this topic

#1 portfolio16

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Posted 09 March 2016 - 09:37 AM

We have purchased a new high spec laptop for business use but find that the new laptop performs slower in many ways than our older machine.

 

This prompted us to do a bit of digging through the file directory and in the WINSXS folder inside the Windows folder are many files dated from 2010 and 2009 !

 

We’ve paid a considerable amount of money for a new laptop and are surprised (and concerned) that a 2016 model has legacy files on the system from 2009. Considering we have paid for a brand new laptop is there any reasonable explanation for this or does the evidence suggest that the online retailer has sold us a laptop with reconditioned hardware ?



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#2 jfruch1

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Posted 09 March 2016 - 09:56 AM

Those legacy files may be something to do with backwards compatibility.  Could be for software or hardware.



#3 TheJokerz

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Posted 09 March 2016 - 10:15 AM

You may also need to take into consideration that, it could be new but the OS image that they used to install on that HDD some of the system files may not have been changed sense those dates.  I am in IT and when I do a brand new install of an OS most of the core system files date back that far.  They only change the date when they are modified.  

 

 

Just FYI my files say the same thing as well :) 


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#4 ranchhand_

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Posted 09 March 2016 - 10:25 AM

We are shooting in the dark here; we need to know exactly what you have. Please run Speccy analyzer so we can see how your unit is set up.

Please go Here and download Speccy system analyzer (free) and save to your problem computer's desktop. Install it.

Allow your computer to run for a few minutes, using it as usual.

Open Speccy. Give it a few seconds to scan your system.

Click File \Publish Snapshot.

In the next screen, click yes.

In the next screen, click Copy To Clipboard.

In your next post, paste that link in the post.

 

[EDIT]: Afterthought:  Just FYI....those legacy files you are concerned about will not slow your computer; in all probability you have a ton of garbageware that is loading on boot; you don't "see" these things, they are there for marketing and sales purposes. Manufacturers load up the machine with trialware, adware, etc. and the software company pays them  a fee for doing this, hoping that you will purchase their product. All my clients bring their new laptops in for cleanup, and after that they are up and running as they should.


Edited by ranchhand_, 09 March 2016 - 06:41 PM.

Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#5 Agouti

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Posted 09 March 2016 - 10:42 AM

This prompted us to do a bit of digging through the file directory and in the WINSXS folder inside the Windows folder are many files dated from 2010 and 2009 !

That is normal.  You will find the same thing in Windows 10.  When a new version of Windows is released it doesn't mean that every single part or file in the operating system is re-written.  That would be an unreasonable expectation.



#6 hamluis

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Posted 09 March 2016 - 03:14 PM

Well...I don't see where the Windows version is stated...and any files that are system files can possibly date back to the introduction of that O/S version.  If an update version of the O/S was installed...such may also account for some files being dated, IMO.

 

Louis



#7 portfolio16

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Posted 10 March 2016 - 04:30 AM

We are shooting in the dark here; we need to know exactly what you have. Please run Speccy analyzer so we can see how your unit is set up.

Please go Here and download Speccy system analyzer (free) and save to your problem computer's desktop. Install it.

Allow your computer to run for a few minutes, using it as usual.

Open Speccy. Give it a few seconds to scan your system.

Click File \Publish Snapshot.

In the next screen, click yes.

In the next screen, click Copy To Clipboard.

In your next post, paste that link in the post.

 

[EDIT]: Afterthought:  Just FYI....those legacy files you are concerned about will not slow your computer; in all probability you have a ton of garbageware that is loading on boot; you don't "see" these things, they are there for marketing and sales purposes. Manufacturers load up the machine with trialware, adware, etc. and the software company pays them  a fee for doing this, hoping that you will purchase their product. All my clients bring their new laptops in for cleanup, and after that they are up and running as they should.

Thanks everyone so far.

 

I will post later today the report from Speccy analyser. It's actually my colleague's PC but I'm looking into the issues for her.

 

I'm aware that the files I mentioned would not slow the laptop down but she is reporting other issues with the laptop that has made her question the authenticity of the hardware e.g. blue screen error and "physical memory dump", sluggish even opening small word and excel text-only docs of 60kb or less.

 

This is what we have ordered

 

Acer TravelMate P258-M-560T 15.6" - Core i5 6200U - Win 10 Pro 64-bit / Win 7 Pro 64-bit downgrade - 8 GB RAM - 500 GB HDD
  • In Stock Add to Cart
  • Basic Specification

    • Product Description
      Acer TravelMate P258-M-560T - 15.6" - Core i5 6200U - Win 10 Pro 64-bit / Win 7 Pro 64-bit downgrade - 8 GB RAM - 500 GB HDD
    • Product Type
      Notebook
    • Operating System
      Win 10 Pro 64-bit / Win 7 Pro 64-bit downgrade
    • Processor
      Intel Core i5 (6th Gen) 6200U / 2.3 GHz ( 2.8 GHz ) / 3 MB Cache
    • Memory
      8 GB DDR3L
    • Storage
      500 GB HDD / 5400 rpm
    • Optical Drive
      DVD SuperMulti
    • Display
      15.6" LED backlight 1366 x 768 / HD
    • Graphics
      Intel HD Graphics 520
    • Networking
      Bluetooth, 802.11ac , Gigabit Ethernet
    • Battery
      4-cell
    • Colour
      Black
    • Dimensions (WxDxH)
      38.16 cm x 25.6 cm x 2.49 cm
    • Weight
      2.4 kg
    • Localisation
      United Kingdom
  • Full Specification

    General
    • Product Type
      Notebook
    • Operating System
      Windows 10 Pro 64-bit Edition / Windows 7 Professional 64-bit Edition downgrade
    Processor / Chipset
    • CPU
      Intel Core i5 (6th Gen) 6200U / 2.3 GHz
    • Max Turbo Speed
      2.8 GHz
    • Number of Cores
      Dual-Core
    • Cache
      3 MB
    • 64-bit Computing
      Yes
    • Features
      Intel Turbo Boost Technology 2.0
    Memory
    • RAM
      8 GB ( 1 x 8 GB )
    • Max RAM Supported
      16 GB
    • Technology
      DDR3L SDRAM
    • Speed
      1600 MHz
    • Form Factor
      SO-DIMM 204-pin
    • Slots Qty
      2
    • Empty Slots
      1
    Storage
    • Main Storage
      500 GB HDD / 5400 rpm
    • Interface
      SATA
    • Optical Drive
      DVD�RW (�R DL) / DVD-RAM - tray
    Display
    • Type
      15.6"
    • LCD Backlight Technology
      LED backlight
    • Resolution
      1366 x 768 ( HD )
    • Widescreen
      Yes
    • Image Aspect Ratio
      16:9
    • Image Brightness
      220 cd/m2
    • Features
      Anti-glare
    Audio & Video
    • Graphics Processor
      Intel HD Graphics 520
    • Memory Allocation Technology
      Shared Video Memory (UMA)
    • Camera
      Integrated webcam
    • Resolution
      HD
    • Sound
      Microphone
    Input
    • Type
      Keyboard, touchpad
    Communications
    • Wireless
      Bluetooth, 802.11ac
    • Network Interface
      Gigabit Ethernet
    Battery
    • Technology
      4-cell Lithium Ion
    • Capacity
      2520 mAh
    AC Adapter
    • Input
      AC 120/230 V ( 50/60 Hz )
    • Output
      45 Watt , 19 V
    Connections & Expansion
    • Interfaces
      HDMI � VGA � LAN � USB 2.0 � 2 x USB 3.0
    • Memory Card Reader
      Yes ( SD Card )
    Miscellaneous
    • Colour
      Black
    • Included Accessories
      Power adapter
    • Localization
      United Kingdom


#8 hamluis

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Posted 10 March 2016 - 05:44 PM

it would be more useful if we could see the following data, IMO.

 

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis





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