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trojan.zlob.q and adware.gen isn't found by norton


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7 replies to this topic

#1 thefendricks

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Posted 07 March 2016 - 02:30 PM

I am constantly getting these messages from Norton anti-virus.  As a result, I can't do anything with my internet browser.  I've fully scanned numerous times and have performed Norton power eraser with no success.

 

How can I eliminate this threat.


Edited by thefendricks, 07 March 2016 - 07:35 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 olgun52

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Posted 07 March 2016 - 05:31 PM

Hello thefendricks and Welcome to the BleepingComputer. :welcome:
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
---------------------------------------------------------------------------------------------------------
 
Please do the following.
 
Step 1:

  • Temporarily disable your Antivirus protection - if you don't know how to do that, please consult the article below.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

  • Please download ZOEK and save it to your desktop (preferred version is the *.exe one - upper left corner).

http://hijackthis.nl/smeenk/

  • Attached to this message you will find a file called zoekscript

txt.gif  zoekscript.txt   188bytes   118 downloads

  • Download it too and save to your desktop - _it needs to be in the same location as the ZOEK tool
  • Drag zoekscript file and drop it onto ZOEK icon - this should launch the program:
  • The scan may take a while and may need a reboot.
  • Upon completion a file zoek-results should appear.
  • Attach it for my review.

Please Restart PC and browsers now.
 
Next >>>>
 Step 2:
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure the following option is checked: addition.png
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Sincerely  . :hello:


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#3 thefendricks

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Posted 07 March 2016 - 07:35 PM

Hi Yılmaz,

 

Thank you for your help.  I have the files but can't seem to paste them here??

 

 

 

 

 

 

 

 


Edited by thefendricks, 07 March 2016 - 07:40 PM.


#4 olgun52

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Posted 07 March 2016 - 09:39 PM

if you want, here upload and Send me the link of

Wikisend.com.


Edited by olgun52, 07 March 2016 - 09:40 PM.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#5 thefendricks

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Posted 08 March 2016 - 08:41 AM

Yılmaz,

 

I've sent the files.



#6 olgun52

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Posted 08 March 2016 - 04:17 PM

Yılmaz,

 

I've sent the files.

where wikisend  the address link ?


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#7 thefendricks

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Posted 08 March 2016 - 09:25 PM

well the same thing happens after what I did...and I'm not confident with this website...thanks for trying...

#8 olgun52

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Posted 13 March 2016 - 03:37 PM

Hello,

 

4 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 24 hours, this thread will be closed due to inactivity.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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