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Black/Blue Screen of Death


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#1 JadedSentinel

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Posted 07 March 2016 - 02:19 PM

I dont know if i should call this blue or black screen of death.  What happens is that when i try to boot up my computer i cannot load up my desktop.  I get the welcome screen and the sound that the desktop is up but my screen then immediately goes to black.  My system the restarts and im able to load up in safe mode with networking.

 

 

OS - Windows 7
· 32 bit
· Is the OS is a full retail version
· Age of system- 2 years
· Age of OS installation- 2 years ago

· CPU- i5 4670k
· Video Card- nvidia gtx 780ti
Desktop

 

I was able to perform the sysnative file collection app however when I tried to perform the perfmon /report in cmd prompt another window popped up.

Attached Files


Edited by JadedSentinel, 07 March 2016 - 02:48 PM.


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#2 jcgriff2

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Posted 07 March 2016 - 02:57 PM

Hi. . .

 

The bugcheck on all 4 dumps was 0x116 - video driver was unable to reset within 30 seconds.

 

Probable cause was listed as NVIDIA video -

nvlddmkm.sys Thu Mar 03 04:14:37 2016 (56D8007D)

https://www.sysnative.com/drivers/driver.php?id=nvlddmkm.sys

 

Update the driver. If BSODs continue, roll the driver back to a prior version.

 

If BSODs continue after that, test the video card - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html

 

You may also have to swap the video card out even if the results of Furmark were favorable.

 

Regards. . .

 

jcgriff2

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-14804-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Mar  7 13:12:40.703 2016 (UTC - 5:00)
System Uptime: 0 days 0:33:03.874
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+162584 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`0cb94010 fffff880`07843584 00000000`00000000 00000000`0000000d
BiosVersion = 1007
BiosReleaseDate = 05/17/2013
SystemManufacturer = ASUS
SystemProductName = All Series
MaxSpeed:     3400
CurrentSpeed: 3405
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-17799-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Mar  7 13:45:36.374 2016 (UTC - 5:00)
System Uptime: 0 days 0:00:55.170
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
FAILURE_BUCKET_ID:  X64_0x116_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000116
Arguments fffffa80`0f89a010 fffff880`0f5ed584 00000000`00000000 00000000`0000000d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-30888-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Mar  7 13:14:57.994 2016 (UTC - 5:00)
System Uptime: 0 days 0:00:35.165
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+162584 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`1b9964e0 fffff880`0f605584 00000000`00000000 00000000`0000000d
BiosVersion = 1007
BiosReleaseDate = 05/17/2013
SystemManufacturer = ASUS
SystemProductName = All Series
MaxSpeed:     3400
CurrentSpeed: 3405
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\030716-12511-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Mar  7 13:32:08.395 2016 (UTC - 5:00)
System Uptime: 0 days 0:00:40.191
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+162584 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`1b874010 fffff880`0f61d584 00000000`00000000 00000000`0000000d
BiosVersion = 1007
BiosReleaseDate = 05/17/2013
SystemManufacturer = ASUS
SystemProductName = All Series
MaxSpeed:     3400
CurrentSpeed: 3405
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Microsoft MVP 2009-2015

#3 JadedSentinel

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Posted 07 March 2016 - 03:06 PM

Hi, and thank you for the quick reply.

 

I cant install my drivers in safe mode which is where im currently stuck in. 

 

EDIT:  I actually figured it out thank you for your help!


Edited by JadedSentinel, 07 March 2016 - 03:15 PM.


#4 jcgriff2

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Posted 07 March 2016 - 03:22 PM

I'm glad that you figured it out and do hope that your BSOD epidemic is over.

 

I have seen video issues be responsible for black screens before, but can't say with 100% certainty that that is what's going on here.

 

Regards. .  .

 

jcgriff2


Microsoft MVP 2009-2015




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