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BSOD, Paged Fault, Windows 8.1, Help!!!!


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#1 Dreamsofmoonbeams

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Posted 07 March 2016 - 12:44 PM

Mod Edit:  Merged topics - Hamluis.

 

Dear Bleepers! Please help!!!

 

For the past week, I have been getting BSOD Paged Fault in Non-Paged Area (CLASSPNP.SYS). It has happened 7 times now. The first time was when I inserted a flash drive, as was the second, and the third. Either the second or third was actually my USB mouse, but I cannot remember which time it was. The 6th and 7th also had a USB mouse attached to the computer, but the error did not happen when I initially plugged the USB device in as it did most of the other times. I have read that this problem can be caused by faulty hardware, faulty drivers, and RAM going bad. I am usually patient enough to read and find the problems and solutions myself, but this is over my head. Please help. 

 

Some information about my computer to begin with:

 

Toshiba Satelite L15-B1330. Running Windows 8.1. 

 

Ran whocrashed and all 7 dumps are virtually identical.  BCC 0x50 

description: SCSI Class System Dll
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

 

I am also running both Mcafee and malwarebytes (have had some recent "attacks" - malware said it successfully blocked outgoing and incoming) - I also read antivirus can cause this problem. 

 

I don't know if this is even the proper way to ask for help, but someone please take pity on me. I am extremely distraught. 

 

Thank you. 


Edited by hamluis, 09 March 2016 - 06:44 AM.


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#2 jcgriff2

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Posted 07 March 2016 - 03:40 PM

Hi. . .

 

Bugcheck 0x50 = invalid memory referenced. It can be caused by a driver, RAM itself or other faulty hardware that affects RAMs ability to properly hold kernel code (which means that it could be just about any piece of hardware).

 

To help rule software (drivers) in or out - run Driver Verifier - http://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

 

Let Driver Verifier run for at least 24 hours minimum in the background. Be sure to save your work often because if Driver Verifier does detect a driver violation, it will force a BSOD immediately.

 

Then run the BSOD Posting Instructions (wait until after Driver Verifier has run) - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Regards. . .

 

jcgriff2


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#3 Dreamsofmoonbeams

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Posted 07 March 2016 - 04:37 PM

Hi!!! Thank you for your help!!!

Started DV. Almost immediately got a Driver Verifier Detected Violation BSOD. It restarted, then as soon as rebooted another BSOD. It did this 2 more times and now PC is stuck.

There is a blue screen that says "Recovery"

"It looks like windows didn't load correctly..."

It gives me 2 options: "restart" or "see advanced repair options"

What should I do?

#4 jcgriff2

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Posted 07 March 2016 - 05:26 PM

You're welcome -- but don't thank me just yet! :)

 

Driver Verifier has apparently flagged a boot driver. When a driver is flagged, Windows disables it.

 

Run Windows System Restore from Recovery using the restore point that you created before running Driver Verifier (per the instructions).

 

The only problem is that running System Restore will wipe out the VERIFIER_ENABLED  mini kernel memory dump that contains the name of the offending driver.

 

Was there a driver name on the blue screen? (*.sys) If not, we won't know which driver was flagged.

 

If you can figure out another way besides System Restore to get back into Windows (whether normal mode or safemode), go for it as we really do need the dump file. Without the dump  or the driver name, there is not much that I can do. 

 

The jcgriff2/Sysnative app can be run from normal Windows or safemode (the app contained in step #1 of the BSOD Posting Instructions). The app will pick up the new dump, if it exists.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 07 March 2016 - 05:27 PM.

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#5 Dreamsofmoonbeams

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Posted 08 March 2016 - 02:25 AM

So I took a break instead of throwing my computer across the room in frustration. 

 

I decided to give this another go (couldn't sleep with this looming over my head), and don't ask me how, but I managed to get it restarted in safe mode with command prompt. I removed verifier (saw how to do that in another thread) so the boot up driver would be re-engaged since you said verifier deactivated the faulty driver and that's why it wasn't restarting. Then I restarted and it booted up in normal mode. I am running the dump report app now. I will post per your instructions later when I wake up (I am going to go to sleep now that I know there may be hope for my little pc). Thank you again!!!!!! 



#6 jcgriff2

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Posted 08 March 2016 - 05:00 AM

Hi. . .

 

Great work and it appears that you likely saved the VERIFIER_ENABLED dump.

 

Hopefully it will yield a clue.

 

Yes, please do get some rest. It's 5 am here and I need to wind down as well now.

 

Regards. . .

 

jcgriff2


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#7 Dreamsofmoonbeams

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Posted 08 March 2016 - 08:49 AM

OS: My OS is windows 8.1

x86: She's a 64-bit

Original OS and OEM: 8.1 was the original OS, and it came pre-installed on the system

Age of System: I am not sure of the exact age of the system, but I bought the laptop new August 2015 if that helps

Re-installed OS: I don't think I re-installed the operating system, but I did use system restore once. 

 

CPU: Intel® Celeron® CPU N2840 @2.16 GHz

Video Card: Intel® HD Graphics (Internal) 
Motherboard and power supply: NA - it's a laptop


System Manufacturer: Toshiba
Exact model number: Satellite L15-B1330

Laptop or Desktop: Laptop

 

Thank you again!!!!

Attached Files



#8 usasma

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Posted 08 March 2016 - 10:29 AM

Your UEFI/BIOS (version 1.20) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.
There are many Windows Update failures in the WER section of the MSINFO32 report.

 

Some of the errors reported in the WER section of the MSINFO32 report are suggestive of a possible hardware problem.  Please start with these free hardware diagnostics (start with the memory test first, as that's what I suspect)  http://www.carrona.org/hwdiag.html
 

The memory dumps appear to blame McAfee WebAdvisor (mfesapsn.sys)

Please uninstall McAfee and disable Driver Verifier

To disable Driver Verifier, run verifier.exe and select "Delete existing settings" and click on the "Finish" button.

Then reboot for the changes to take effect.

Make sure that you check to ensure that Windows Defender and the Windows firewall are enabled - that way you'll have some protection while testing.

 

Analysis:
The following is for informational purposes only.
**************************Tue Mar  8 01:57:43.833 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030816-6000-01.dmp]
Windows 8.1 Kernel Version 9600 MP (2 procs) Free x64
Built by: 9600.18202.amd64fre.winblue_ltsb.160119-0600
System Uptime: 0 days 0:01:58.935
*** WARNING: Unable to verify timestamp for mfesapsn.sys
*** ERROR: Module load completed but symbols could not be loaded for mfesapsn.sys
Probably caused by : mfesapsn.sys ( mfesapsn+3041 )
BugCheck C4, {2001b, fffff80102145ff0, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 000000000002001b, ID of the 'IrqlObPassive' rule that was violated.
Arg2: fffff80102145ff0, A pointer to the string describing the violated rule condition.
Arg3: 0000000000000000, Reserved (unused).
Arg4: 0000000000000000, Reserved (unused).
BUGCHECK_STR:  0xc4_IrqlObPassive_XDV
PROCESS_NAME:  mcsacore.exe
FAILURE_BUCKET_ID:  0xc4_IrqlObPassive_XDV_VRF_mfesapsn!Unknown_Function
CPUID:        "Intel® Celeron® CPU  N2840  @ 2.16GHz"
MaxSpeed:     2160
CurrentSpeed: 2167
  BIOS Version                  1.20
  BIOS Release Date             03/03/2015
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L15-B
  Baseboard Product             MA20
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Tue Mar  8 01:57:43.833 2016 (UTC - 5:00)**************************
PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
DptfDevAcpiProc.sys         Tue Sep 17 22:46:08 2013 (523913F0)
DptfManager.sys             Tue Sep 17 22:46:12 2013 (523913F4)
MBI.sys                     Tue Oct  8 03:21:23 2013 (5253B273)
tosrfec.sys                 Wed Oct 30 23:20:55 2013 (5271CC97)
TXEIx64.sys                 Sun Jan 12 08:08:31 2014 (52D293CF)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
Thotkey.sys                 Mon Mar 24 02:06:25 2014 (532FCB61)
SynTP.sys                   Fri Apr 11 14:41:42 2014 (53483766)
RtsUVStor.sys               Wed May 28 04:21:21 2014 (53859C81)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
IntcDAud.sys                Tue Jul  8 09:58:59 2014 (53BBF923)
igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
rtwlane.sys                 Fri Sep  5 02:48:15 2014 (54095CAF)
RTKVHD64.sys                Tue Feb 24 05:54:37 2015 (54EC586D)
mbamchameleon.sys           Tue Aug  4 14:26:11 2015 (55C103C3)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
mfencbdc.sys                Mon Nov  9 16:13:11 2015 (56410C67)
mfehidk.sys                 Wed Nov 18 11:25:18 2015 (564CA66E)
mfewfpk.sys                 Wed Nov 18 11:25:32 2015 (564CA67C)
mfeavfk.sys                 Wed Nov 18 11:26:28 2015 (564CA6B4)
mfefirek.sys                Wed Nov 18 11:27:32 2015 (564CA6F4)
mfeaack.sys                 Wed Nov 18 11:30:17 2015 (564CA799)
mfesapsn.sys                Tue Jan 19 11:51:47 2016 (569E69A3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar  8 01:55:19.425 2016 (UTC - 5:00)**************************
RtkBtfilter.sys             Thu Sep  5 23:03:11 2013 (522945EF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar  7 11:46:18.111 2016 (UTC - 5:00)**************************
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
cfwids.sys                  Wed Nov 18 11:28:04 2015 (564CA714)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar  1 11:06:52.971 2016 (UTC - 5:00)**************************
usbaapl64.sys               Thu Jun 11 02:08:10 2015 (557925CA)

 

http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevAcpiProc.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=MBI.sys
http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
http://www.carrona.org/drivers/driver.php?id=TXEIx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Dreamsofmoonbeams

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Posted 08 March 2016 - 07:12 PM

Hi,

 

I posted the dump reports. http://www.bleepingcomputer.com/forums/t/607465/dump-for-bsod-paged-fault-windows-81-help/#entry3952449

 

usasma responded and gave me a list of things to do. I have begun following the list (checking updates from manufacturer and windows). He read the dump reports and said that it is mcafee and possibly ram causing the crashes, but he doesn't know about the verifier issue. Should I follow what he says to do or should I let him know what verifier did before following? 

 

Thanks!



#10 Dreamsofmoonbeams

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Posted 08 March 2016 - 07:23 PM

Hi,

 

Thank you so much for responding. 

 

3 questions:

 

1. If I uninstall mcafee, can I install a different virus program while running the tests? I don't want to rely solely on windows firewall and virus protection (and malewarebytes, which I also have running) while running the tests. I am really concerned about the vulnerabilities because I have had recent attacks. 

 

2. I already deactivated verifier because as soon as I put verifier into place the system went down repeatedly. I wasn't able to get back into windows. I had to get it into safe mode with command prompt and take verifier down just to get it to stop restarting over and over. Someone else was helping me initially and said it might be a boot driver since verifier forced crash and then the system kept restarting repeatedly and wasn't able to boot up. Thoughts on that? You can find the original thread here: http://www.bleepingcomputer.com/forums/t/607383/bsod-paged-fault-windows-81-help/#entry3952246

 

3. From the list you gave me, so far, I checked manufacturer updates and there was a bios update, which I did this afternoon. I have automatic updates turned on for windows, so I am not sure how to check for any missing updates. Is it possible that the failed updates you're seeing could be due to internet connection interuptions? My wifi is terrible and goes out every few minutes sometimes. I now use an ethernet cable to maintain a steady connection.

 

Thank you again. I am going to wait for your reply about the anti-virus program before I uninstall Mcafee. 



#11 usasma

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Posted 09 March 2016 - 08:46 AM

jcgriff2 and I have worked together for many years.

I'll wait to respond until after he gives you his input

 

I'm certain that his opinion about having an antivirus will be the same as mine - so here's mine:

ALWAYS have an antivirus working on your system.

Beyond that, which one to use is a matter of personal preference, so I'd suggest that you wait for jcgriff2's input on that.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Dreamsofmoonbeams

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Posted 09 March 2016 - 11:19 AM

Got ya! I am uninstalling mcafee and using the free trial of bitdefender. I will update this post as soon as I run the hardware tests. Thanks again!!!!!

 

Also, there were no updates from windows from before yesterday that I saw, but I did do all of the "important" security updates they posted yesterday. I did see my most recent automatic update failed on the 3rd. That was probably my internet connection, but I couldn't find any "available updates" from before yesterday. Is there a way to check other than the updates tool within windows? 

 

Thank you both again!!!! 



#13 jcgriff2

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Posted 09 March 2016 - 04:24 PM

Dreamsofmoonbeams, on 09 Mar 2016 - 11:19 AM, said:Dreamsofmoonbeams, on 09 Mar 2016 - 11:19 AM, said:

Got ya! I am uninstalling mcafee and using the free trial of bitdefender. I will update this post as soon as I run the hardware tests. Thanks again!!!!!

Also, there were no updates from windows from before yesterday that I saw, but I did do all of the "important" security updates they posted yesterday. I did see my most recent automatic update failed on the 3rd. That was probably my internet connection, but I couldn't find any "available updates" from before yesterday. Is there a way to check other than the updates tool within windows?

Thank you both again!!!!


The first thing - usasma and I have in deed worked together for many years and I agree with all he has suggested. Please follow his instructions to the letter.
 
The only way to check for Windows Updates is via the Windows Control Panel.

Replacing McAfee with BitDefender could leave you with the same problems that McAfee caused if BitDefender has a 3rd party firewall. For the duration (of time you are with us), please get rid of Bitdefender and use the Windows Firewall and Windows Defender (or the anti-virus app of your choice). Please do not install one with a 3rd party firewall.

Be sure to use the appropriate removal tool for McAfee and BitDefender -
http://support.eset.com/kb146/?locale=en_US

 

 

Dreamsofmoonbeams, on 08 Mar 2016 - 7:23 PM, said:Dreamsofmoonbeams, on 09 Mar 2016 - 11:19 AM, said:

Hi,
 
Thank you so much for responding. 
 
3 questions:
 
1. If I uninstall mcafee, can I install a different virus program while running the tests? I don't want to rely solely on windows firewall and virus protection (and malewarebytes, which I also have running) while running the tests. I am really concerned about the vulnerabilities because I have had recent attacks. 
 
2. I already deactivated verifier because as soon as I put verifier into place the system went down repeatedly. I wasn't able to get back into windows. I had to get it into safe mode with command prompt and take verifier down just to get it to stop restarting over and over. Someone else was helping me initially and said it might be a boot driver since verifier forced crash and then the system kept restarting repeatedly and wasn't able to boot up. Thoughts on that? You can find the original thread here: http://www.bleepingcomputer.com/forums/t/607383/bsod-paged-fault-windows-81-help/#entry3952246
 
3. From the list you gave me, so far, I checked manufacturer updates and there was a bios update, which I did this afternoon. I have automatic updates turned on for windows, so I am not sure how to check for any missing updates. Is it possible that the failed updates you're seeing could be due to internet connection interuptions? My wifi is terrible and goes out every few minutes sometimes. I now use an ethernet cable to maintain a steady connection.
 
Thank you again. I am going to wait for your reply about the anti-virus program before I uninstall Mcafee.


1. As I mentioned, please use just the Windows Firewall for the duration you are with us. You can install  whatever you like after we are finished. You can keep MBAM installed. I have used the Windows Firewall only since 2007 and have never had a security issue/problem.

 

2.  So... Driver Verifier is OFF at this time -- good.

 

3. Check for Windows Updates via the Control Panel and install any outstanding updates.

 

All 10 of the VERIFIER_ENABLED dumps named McAfee, as usasma mentioned, so Driver Verifier did its job.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 09 March 2016 - 04:25 PM.

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#14 Dreamsofmoonbeams

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Posted 09 March 2016 - 10:27 PM

Hello again,

 

Okay, no outstanding windows updates....I am currently trying to perform the memtest, but am having trouble. I bought a usb and put memtest on the usb (unzipped, installed, it is now a bootable usb) because my laptop does not have a cd drive. I Googled how to change toshiba bios to boot from a usb and followed that, but it isn't working. I have tried it twice. Suggestions? I appreciate both of your help so much. I am trying my best, but most of this computer stuff is beyond me and I am spending so much time trying to figure out how to do these things. 



#15 jcgriff2

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Posted 10 March 2016 - 09:02 PM

Try the USB stick on another system.

 

Does it boot from the USB stick OK?

 

If not, create another one.

 

Regards. .  .

 

jcgriff2


Edited by jcgriff2, 10 March 2016 - 09:03 PM.

Microsoft MVP 2009-2015




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