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BSoD and Memory Problems


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#1 BobKrylan

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Posted 07 March 2016 - 11:20 AM

Hey, asked about this on another forum and nobody replied so I'm hoping someone here can help. I recently built a PC, just a week ago, and I've had numerous problems. Most recently the blue screen, which I first got while playing a game. Second and third time just having a few tabs open in my browser.

 

I have the minidump files here, from the first and second time:

 

http://www.mediafire.com/download/2jceq3jejv0rj42/030616-4040-01.dmp

http://www.mediafire.com/download/3hp7ueck6r0xwto/030716-4399-01.dmp

 

I saw someone mention using memtest86, so I tried that and it froze at test #8. From that I read it's a RAM card issue, but the cards I have are new.

 

http://s23.postimg.org/m16fclnd7/20160307_104026.jpg



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#2 BobKrylan

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Posted 07 March 2016 - 11:26 AM

Some other things worth mentioning, my OS is Windows 7, the power supply is refurbished from Newegg, and the motherboard is used from Ebay (a mistake, I know). One of those numerous problems I have is my computer randomly shutting off while playing games. Most of what I read says that's a PSU-overheating problem, so I already have a new one on the way.



#3 jcgriff2

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Posted 07 March 2016 - 10:07 PM

BobKrylan, on 07 Mar 2016 - 11:20 AM, said:

 

I saw someone mention using memtest86, so I tried that and it froze at test #8. From that I read it's a RAM card issue, but the cards I have are new.

 

http://s23.postimg.org/m16fclnd7/20160307_104026.jpg

 

I'm not sure if the RAM is bad or if it is the used mobo (an issue with the RAM slots), but I would suggest starting with the RAM.

 

RMA the RAM to obtain new RAM; see how the system then performs.

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#4 BobKrylan

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Posted 08 March 2016 - 04:10 AM

 

BobKrylan, on 07 Mar 2016 - 11:20 AM, said:

 

I saw someone mention using memtest86, so I tried that and it froze at test #8. From that I read it's a RAM card issue, but the cards I have are new.

 

http://s23.postimg.org/m16fclnd7/20160307_104026.jpg

 

I'm not sure if the RAM is bad or if it is the used mobo (an issue with the RAM slots), but I would suggest starting with the RAM.

 

RMA the RAM to obtain new RAM; see how the system then performs.

 

Regards. . .

 

jcgriff2

 

Is there anything else I could try first? Maybe something in BIOS? I noticed it showing a different speed for my memory in BIOS. They're 3000 MHz cards, but it was showing 2100 something MHz. If there's anything else I can tell you to help you figure out the problem, just let me know. Thanks for helping.



#5 jcgriff2

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Posted 08 March 2016 - 04:52 AM

You can try changing the RAM speed, but the fact remains that memtest86+ failed. Something is either wrong with the RAM or perhaps with the RAM slots in the mobo and I would start with the RAM itself since it is new and can  easily be returned/exchanged.

 

There is no point in doing anything else with the system until the RAM issue is fixed. The system must be able to run at least 7 passes of memtest86+ for each stick in each slot successfully, without freezing.

 

If the RAM turns out to be good/you get new RAM and memtest86+ continues to fail, then my guess would be that there is a problem with the mobo and it may need to be replaced.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 08 March 2016 - 04:57 AM.

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