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Track pad freezes and computer slow.


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#1 shellfish101

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Posted 06 March 2016 - 10:46 PM

My track pad freezes quite frequently for about 5 seconds or so, then it starts working again.  It does this every 10 minutes or so.

 

 Also my laptop is often very slow.  when it is slow the "disk" on  task manager shows at 95% or higher, even though what is running doesn't begin to add up to that.  

 

I had posted in the virus forum, and they said my computer was clear of any suspicious items and referred me to make a post in this forum.



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#2 usasma

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Posted 08 March 2016 - 07:08 AM

I have one at work just like this.

Please describe how you updated to W10.

Have you updated your drivers and programs for W10 also?

 

Here's some suggestions for fixing things:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

[S]Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}[/S]

From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.
It seems that using this command now will break apps - please don't try it.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS (to include DISM and SFC.EXE - listed below)
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

 

Here's how to run the DISM/SFC stuff:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 shellfish101

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Posted 08 March 2016 - 10:14 PM

ok, I should tell you that I am not very computer literate.  But i will do my best with your directions.

 

I uninstalled and reinstalled avast.

 

I have all available windows updates, they had me do that in the virus thread.

 

still running super slow TUBkS0i.png

 

I dont know how to do this?  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

 

Or this.  5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

Or this  6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

 

Ran the three dism scans as well as the last scan .  Here are the results.  zY9MhUa.png



#4 FreeBooter

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Posted 08 March 2016 - 10:25 PM

Perform Clean Boot to troubleshoot startup processes which may be causing the mouse to froze also slow Windows OS.


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#5 usasma

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Posted 09 March 2016 - 09:10 AM

I agree, try the clean boot process stated by FreeBooter (it's easier than finding all that stuff that I asked you to do).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 shellfish101

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Posted 09 March 2016 - 08:57 PM

Clean boot wouldnt restart after 20 minutes.  I finally just used the laptop power button.



#7 shellfish101

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Posted 09 March 2016 - 10:46 PM

When it restarted it was running faster and disk was at about 0-5%.  so I started enabling programs until the speed slowed down.  I seem to have it narrowed down to avast causing the problem.  

 

But the cursor is still freezing.  Perhaps that is an urelated issue?



#8 FreeBooter

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Posted 10 March 2016 - 02:46 AM

Clean boot wouldnt restart after 20 minutes.  I finally just used the laptop power button.

If you have correctly perform Clean Boot state you should not have to deal with Windows OS not starting because by disabling third-party services and startup programs you will eliminate startup issue not cause one. Uninstall the Avast antivirus program to see issue resolves.


Edited by FreeBooter, 10 March 2016 - 02:47 AM.

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#9 shellfish101

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Posted 10 March 2016 - 10:09 PM

I have turned off Avast

and the speed is better but i still have the cursor/track pad issues



#10 FreeBooter

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Posted 11 March 2016 - 01:03 AM

No don't turn off Avast uninstall it because even you turn off Avast it has a hook on file system.


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#11 usasma

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Posted 11 March 2016 - 05:34 AM

Avast uninstall tool:  https://www.avast.com/uninstall-utility


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 shellfish101

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Posted 12 March 2016 - 10:35 PM

I uninstalled avast completely, still have the trackpad/cursor issues :(



#13 abhitarp

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Posted 13 March 2016 - 02:00 AM

HELLO

SELFY MAM

IT SEEMS U HAVE TO JUST RESUME THE SYNAPTIC TOUCH PAD SERVICES MANUALLY....

GOING IN TO Win+R-->Services.msc-->touch pad service started manually.



#14 shellfish101

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Posted 15 March 2016 - 10:32 PM

I went there, it was already running, so I restarted it.  it is still freezing :(



#15 FreeBooter

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Posted 16 March 2016 - 02:11 AM

Visit your laptop manufacturer website to download all latest version of device drivers including latest touchpad driver for your laptop.


Edited by FreeBooter, 16 March 2016 - 02:12 AM.

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