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Clean computer of conflicting Antivirus software


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5 replies to this topic

#1 Godlover

Godlover

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Posted 06 March 2016 - 08:43 PM

Mod Edit: Moved to AV/AM TOOLS from Win10 ~~ boopme
 
I upgraded to windows 10 a couple of months ago.  Basically I have had a good experience until today.
I am using Avast Internet security.
Today I had some problem which I believe was related to a power outage.  Then I noticed that my computer was running the Avast free instead of my subscription.  I talked to Avast and they checked things noting that I still have remnants of I-Obit which I had deleted.  The person asked if I had checked out the registry before upgrading to Win 10.  I did not.
I am wondering if you can give me guidance in getting the system up to par.
 
Here is speccy
 
http://speccy.piriform.com/results/mED2gt5YSqrAvstgmmSA15I
 
Here is Minitoolbox
 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Owner (administrator) on 06-03-2016 at 21:41:58
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 10 Home  (X64)
Model: GC517AA-ABA a6057c Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/05/2016 04:37:45 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/05/2016 04:36:32 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/01/2016 10:38:04 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DAVID)
Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (03/01/2016 10:38:04 PM) (Source: Application Hang) (User: )
Description: The program LockApp.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 15d4

Start Time: 01d17414512c5add

Termination Time: 4294967295

Application Path: C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe

Report Id: c6ce4a79-e01f-11e5-9f41-001a92c2f65c

Faulting package full name: Microsoft.LockApp_10.0.10586.0_neutral__cw5n1h2txyewy

Faulting package-relative application ID: WindowsDefaultLockScreen

Error: (02/26/2016 11:40:35 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error on creating/using the COM+ Writers publisher interface: BackupShutdown [0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].

Error: (02/26/2016 11:40:35 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IMultiInterfaceEventControl::GetSubscriptions.  hr = 0x80010108, The object invoked has disconnected from its clients.
.

Error: (02/26/2016 11:38:17 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:15 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:12 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}


System errors:
=============
Error: (03/06/2016 09:23:53 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer DESKTOP-FH4CKAE
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{57C84785-BF4B-404E-BA9D-BAE4E1747FD2}.
The master browser is stopping or an election is being forced.

Error: (03/06/2016 09:14:12 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:
%%1058

Error: (03/06/2016 09:14:09 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (03/06/2016 09:12:52 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_2253e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (03/06/2016 08:59:53 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer DESKTOP-FH4CKAE
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{57C84785-BF4B-404E-BA9D-BAE4E1747FD2}.
The master browser is stopping or an election is being forced.

Error: (03/06/2016 08:48:59 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:
%%1058

Error: (03/06/2016 08:48:55 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (03/06/2016 08:47:34 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_23e85 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (03/06/2016 07:11:47 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer DESKTOP-FH4CKAE
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{57C84785-BF4B-404E-BA9D-BAE4E1747FD2}.
The master browser is stopping or an election is being forced.


Microsoft Office Sessions:
=========================
Error: (03/05/2016 04:37:45 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/05/2016 04:36:32 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/01/2016 10:38:04 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DAVID)
Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2144927142

Error: (03/01/2016 10:38:04 PM) (Source: Application Hang)(User: )
Description: LockApp.exe0.0.0.015d401d17414512c5add4294967295C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exec6ce4a79-e01f-11e5-9f41-001a92c2f65cMicrosoft.LockApp_10.0.10586.0_neutral__cw5n1h2txyewyWindowsDefaultLockScreen

Error: (02/26/2016 11:40:35 PM) (Source: VSS)(User: )
Description: BackupShutdown0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.

Error: (02/26/2016 11:40:35 PM) (Source: VSS)(User: )
Description: IMultiInterfaceEventControl::GetSubscriptions0x80010108, The object invoked has disconnected from its clients.

Error: (02/26/2016 11:38:17 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:15 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:12 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}

Error: (02/26/2016 11:38:10 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Name: MSMQ Writer (MSMQ)
   Writer Instance Name: MSMQ Writer (MSMQ)
   Writer Instance ID: {cb2381b8-189f-4416-9409-485fd8f370ab}


CodeIntegrity Errors:
===================================
  Date: 2016-03-05 21:50:48.395
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-03-05 04:41:08.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-02-13 05:36:11.691
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-02-11 03:10:05.284
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-02-10 21:22:13.106
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-31 21:04:46.957
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-29 03:36:10.544
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-25 14:50:35.723
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-25 07:58:36.863
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-24 16:58:17.388
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{30689060-43BD-46E9-8A54-E6CDB18AAB88}) (Version: 20.2.1 - HP Inc.) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20059 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 20.0.0.260 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - )
APC PowerChute Personal Edition (HKLM-x32\...\{5A0C892E-FD1C-4203-941E-0956AED20A6A}) (Version: 2.1.1 - American Power Conversion Corporation)
Apple Application Support (HKLM-x32\...\{EB879750-CCBD-4013-BFD5-0294D4DA5BD0}) (Version: 2.1.7 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Internet Security (HKLM-x32\...\avast) (Version: 11.1.2253 - AVAST Software)
avast! EasyPass (HKLM-x32\...\AI RoboForm) (Version: 7-7-8-128 - AVAST Software)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.30.1395.0 - Logitech) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.14.7 - Dropbox, Inc.)
Epson CreativeZone (HKLM-x32\...\{E6C82F8F-2031-4825-8CC3-98C5960875C1}) (Version:  - )
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.10.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WorkForce 630 Series Printer Uninstall (HKLM\...\EPSON WorkForce 630 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.3 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.3b - SEIKO EPSON CORPORATION)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 5.9 (HKLM-x32\...\{AFFCD322-4AAE-11E5-A01D-0050569584E9}) (Version: 5.9.0.8665 - Evernote Corp.)
GFI BackUp Freeware (HKLM-x32\...\GFI BackUp Freeware) (Version: 4.0 - GFI Software Ltd.)
Hauppauge WinTV 7 (HKLM-x32\...\Hauppauge WinTV 7) (Version: v7.2.30108 (CD 2.5c) - Hauppauge Computer Works)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.19522 - HP)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.0.30.219 - Hewlett-Packard Company)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1912 - Intel Corporation)
iSilo (HKLM-x32\...\{CA396DEC-C59A-43D8-BDDE-170306A1D938}) (Version: 5.10.22 - iSilo)
Java 7 Update 65 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417065FF}) (Version: 7.0.650 - Oracle)
Juno Internet (HKLM-x32\...\{a0296e52-6e9b-11d6-ace4-00105a0cf83f}) (Version: Juno QuickStart - United Online)
Logitech Vid HD (HKLM-x32\...\Logitech Vid) (Version: 7.2 (7259) - Logitech Inc..)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.30 - Logitech Inc.)
Logitech Webcam Software Driver Package (HKLM\...\lvdrivers_12.0) (Version: 12.0.1278 - Logitech Inc.)
LWS VideoEffects (HKLM\...\{138A4072-9E64-46BD-B5F9-DB2BB395391F}) (Version: 13.30.1379.0 - Logitech) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Music Notation (HKLM-x32\...\MagicScore_is1) (Version:  - )
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.6.9575 - Barnesandnoble.com)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.5.4 - Notepad++ Team)
OpenOffice 4.1.2 (HKLM-x32\...\{E6AD67BB-1C33-4AB3-A387-E0D48137AB70}) (Version: 4.12.9782 - Apache Software Foundation)
Polaris Office Sync (HKCU\...\InstallShield_{EA5C6EE0-5023-4CF8-8576-172A19CAD202}) (Version: 2.007.005 - Polaris Office, Inc.)
Polaris Office Sync (HKLM-x32\...\{EA5C6EE0-5023-4CF8-8576-172A19CAD202}) (Version: 2.007.005 - Polaris Office, Inc.) Hidden
Quicken 2004 (HKLM-x32\...\{54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}) (Version: 13.00.0000 - Intuit) Hidden
Quicken 2004 (HKLM-x32\...\InstallShield_{54DE0B75-6CD9-44C4-B10A-1F25DA9899D8}) (Version: 13.00.0000 - Intuit)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
RealDownloader (HKLM-x32\...\{2259DBC1-EFFB-42B5-BA35-DFC0AAB2B3FB}) (Version: 17.0.9 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.9 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7512 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.55.0 - Samsung Electronics Co., Ltd.)
Serif DrawPlus X5 (HKLM-x32\...\{2C10B17E-2043-4E7F-9021-A5B65CC4D387}) (Version: 12.0.4.027 - Serif (Europe) Ltd)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.10.9560 - Skype Technologies S.A.)
Skype™ 7.17 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.17.106 - Skype Technologies S.A.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15104.7 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15104.7 - Samsung Electronics Co., Ltd.)
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.80.4.50 - Conexant Systems)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Utility Chest Toolbar (HKLM-x32\...\UtilityChest_49bar Uninstall) (Version:  - Mindspark Interactive Network)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3574.46 MB
Available physical RAM: 1530.77 MB
Total Virtual: 3830.46 MB
Available Virtual: 1567.11 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.22 GB) (Free:337.25 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:298.09 GB) (Free:192.05 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVID

Administrator            DefaultAccount           Guest                    
Owner                    


**** End of log ****
 
Thank you in advance.

Edited by boopme, 06 March 2016 - 09:02 PM.


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#2 quietman7

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Posted 06 March 2016 - 10:17 PM

If you removed the remnants of Advanced SystemCare with antivirus what issues are you continuing to have?

Your speccy information only shows avast and Windows Defender which is disabled as it should be.
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#3 Godlover

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Posted 07 March 2016 - 08:09 AM

The thing that I am concerned with is the question that the Avast tech asked about the registry being ready for the upgrade to 10.  As I said, I have not noticed issues until that yesterday.

I was able to get the Avast running properly.  I do not know if Avast has a certain conflict of interests in that they will help with anything that is issues per se with Avast, but if the problem is with computer issues, they want to sell tech help at a hefty price.  The tech painted things like as though I had serious issues. 

One thing that concerns me some is that I used some I-Obit programs for some time until the guys in Win 7 told me that they are not so reliable and can cause problems.  I deleated the programs, but there still is an I-Obit folder in C under Program Files (x86) which has some items.  Nothing comes up in add - remove programs.



#4 quietman7

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Posted 07 March 2016 - 08:27 AM

Most folks here dislike or do not trust IOBit products because of their past history, especally with Malwarebytes.It is not uncommon for program uninstallers to not completely remove everthing and sometimes leftover folders can be found in various area to Program Files (x86). If you originally removed the programs properly via Programs and Features (Add/Remove), they will no longer show in that list and it's generally safe to just right-click on and delete the folder and contents.

As far as your concern about the Avast tech asking about the registry being ready for the upgrade to 10, I have no idea. That really is a question which should be asked in the Windows 10 support forum. Your topic was moved to this forum because the Moderator most likley believed your questions, issues and topic title were related to avast and conflicting software. Based on your logs, I see no conflicts.
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#5 Godlover

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Posted 07 March 2016 - 09:16 AM

Thank you so much for your input.

Should I repost to win 10?


Edited by Godlover, 07 March 2016 - 09:17 AM.


#6 quietman7

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Posted 07 March 2016 - 11:33 AM

Yes but be sure to give your new topic a different title and describe the issue as one related to upgrading.
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