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Webcam video freezes up and voice gets choppy. Win 8.1


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15 replies to this topic

#1 immjh73

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Posted 06 March 2016 - 04:57 PM

Hi Everyone. I Bought a Logitech C270 webcam and used it for the 1st time today on my Win 8.1 system.

When I used it for the first time, after a few minutes the video started getting jerky and then the sound

started breaking up and then cut out so that all I got was a non moving photo of the person I was talking to.

The photo of me in the lower right hand screen was moving fine and I could hear myself OK. The person

who was talking to me (trying) said (on the phone) that they could see and hear me just fine. I was on 

Facebook and my computer is a HP 110-017c with 4Gb of RAM and 1Tb of memory with about 850 Gb free.

If anyone has any ideas about what is wrong and how I can fix it I would love to hear it. Please don't tell me

to get another webcam, I can't afford it. Other than that I'm open to suggestions. Thanks everyone.


Edited by Chris Cosgrove, 06 March 2016 - 07:10 PM.
Moved from 'Introductions' to 'Win 8/8.1'


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#2 Agouti

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Posted 06 March 2016 - 06:48 PM

What are your download and upload speeds?



#3 immjh73

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Posted 06 March 2016 - 07:29 PM

Upload speed is 34mbs & Download speed is 23mbs



#4 Agouti

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Posted 06 March 2016 - 07:43 PM

In your introduction, you said you are living in a nursing home, I assume you are on wireless?  Are there other people in the nursing home who are connected to the network?  If so, how many?



#5 immjh73

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Posted 06 March 2016 - 07:48 PM

Not more that 2 or maybe three and the most they do is check email. They don't

watch videos or download etc.



#6 TheTripleDeuce

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Posted 06 March 2016 - 09:53 PM

what program are you having this issue on? have you tried uninstalling it rebooting pc and then reinstalling it

try www.geekuninstaller.com to remove it completely



#7 immjh73

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Posted 06 March 2016 - 09:56 PM

I tried that a little earlier and I got the same thing. It worked OK for a minute or two and then started acting up again.

I'll check out the geekuninstaller. Thanks!



#8 Agouti

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Posted 07 March 2016 - 08:02 AM

You haven't confirmed whether you are on wireless but I will take that as given.  If possible, try connecting your computer directly to the router by ethernet cable and test to see whether you are having the same issues.  Wireless could be troublesome when it comes to transmitting voice and video consistently.



#9 immjh73

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Posted 07 March 2016 - 11:10 AM

Thank you for the suggestion, but in my case it is not possible for me to directly connect to the router.

It is located about 3 floors away. Thanks for the suggestion.



#10 Agouti

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Posted 07 March 2016 - 11:24 AM

...It is located about 3 floors away.

3 floors away!  What kind of signal strength are you getting?  If you were able to get a direct connection it would have immediately determine whether Wifi is the problem.  Since you cannot connect directly, that may stump any further efforts to solve the problem.



#11 immjh73

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Posted 07 March 2016 - 11:31 AM

They have signal boosters located thru out the building.  My speeds are 34/23, down & up.



#12 Agouti

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Posted 07 March 2016 - 11:51 AM

My speeds are 34/23, down & up.

How do you know that?



#13 immjh73

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Posted 07 March 2016 - 11:57 AM

I checked in out on speedtest.net.



#14 Agouti

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Posted 07 March 2016 - 12:29 PM

Like I said, I would have like to see you connect directly by ethernet but since you can't, everything else would be guess work and I don't like guessing.  Sorry.



#15 immjh73

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Posted 07 March 2016 - 01:34 PM

Let me put this out there.

Could the resolution of my screen be the cause? I currently have it turned down

low. The other question is this, and I just thought of it. Could her upload speed

(7mbs) be the cause of the problem? Any ideas?






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