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Computer freezes while playing video games


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#1 Orcka

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Posted 06 March 2016 - 04:35 PM

Just as the title suggests, I literately made an account for this site specifically to see if I can get any help on this problem. 

 

My computer freezes randomly only while playing video games, the freeze isn't a blue screen or a crash, the computer literately freezes to something like a screenshot of what I was doing in game and nothing I can do except restarting the computer can unfreeze it. Sometimes a similar freeze occurs while playing, then 2 seconds later it unfreezes as if the computer is lagging behind the game play, making me believe that this problem is either caused by the OS or the graphics card (my power supply is brand new, but it is a possibility). This is very difficult to to troubleshoot since the freeze is random, but I can conclude that the freeze occurs usually after 2-3 hours of playing. 

 

One solution I attempted was turning off Link State Power Management but it didn't work. 

 

Here are my hardware specs: 

 

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-GGR972S
System Manufacturer MSI
System Model MS-7693
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD FX™-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V2.5, 7/16/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name DESKTOP-GGR972S\Jonathan
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 5.93 GB
Total Virtual Memory 9.20 GB
Available Virtual Memory 6.95 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Theramaltake Smart Series 750W power supply 
 
Graphics Card Specs: 
 
Name NVIDIA GeForce GTX 970
PNP Device ID PCI\VEN_10DE&DEV_13C2&SUBSYS_31601462&REV_A1\4&DE2C59F&0&0010
Adapter Type GeForce GTX 970, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 970
Adapter RAM (1,048,576) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver Version 10.18.13.6200
INF File oem38.inf (Section044 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFE0FFFFF
Memory Address 0xC0000000-0xD1FFFFFF
Memory Address 0xD0000000-0xD1FFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 24
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (10.18.13.6200, 11.90 MB (12,479,040 bytes), 7/13/2015 9:45 PM)
 
Average Temperature of Computer Components: 
 
GPU: 60C
Temp1: 41C
Temp2: 42C
Temp3: 33C
HD1: 28C
HD0: 36C
Core: 17C
 
 
 

Edited by Orcka, 06 March 2016 - 04:45 PM.


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#2 usasma

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Posted 08 March 2016 - 06:40 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Orcka

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Posted 08 March 2016 - 12:32 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

I placed everything you told me into one rar file for convenience:

 

Mega Link



#4 usasma

usasma

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Posted 09 March 2016 - 07:51 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

 

 

The most significant entry present (IMO) in the Admin logfile is

 

The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

The things to check for this are BIOS/UEFI updates and drivers that affect sleep transitions (chipset, storage, Intel programs, video, then networking and USB).

 

Your UEFI/BIOS (version V2.5) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
Don't worry about the exact number - just be sure that you have ALL available updates and that there aren't any errors.

 

Many problem devices in Device Manager:

 

Not Available    ROOT\NET\0000    The drivers for this device are not installed.
Not Available    ROOT\NET\0001    The drivers for this device are not installed.
Not Available    ROOT\NET\0002    The drivers for this device are not installed.
Not Available    ROOT\NET\0003    The drivers for this device are not installed.
Not Available    ROOT\NET\0004    The drivers for this device are not installed.
Not Available    ROOT\NET\0005    The drivers for this device are not installed.
Not Available    ROOT\NET\0006    The drivers for this device are not installed.
Not Available    ROOT\NET\0007    The drivers for this device are not installed.
Not Available    ROOT\NET\0008    The drivers for this device are not installed.
Not Available    ROOT\NET\0009    The drivers for this device are not installed.
Not Available    ROOT\NET\0010    The drivers for this device are not installed.

Right click on each one and select "Uninstall"

When done, reboot the system and check to see if they stay gone.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it as long as you've run the procedures (SPTD.sys is generally only present in older versions of the software).
XXXXX
 


Edited by usasma, 09 March 2016 - 07:53 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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