I have Office 2013 (newly upgraded from 2010) We put this on after formatting my laptop. When I need to print a selected area on a word doc, it causes word to "not respond(ing)" and will not print. I can print a selected page or page range. I'm using a wireless HP printer. My husband tried it on his laptop and was able to print a selected area on a word doc. This makes me think it's not the printer. We are baffled, any ideas?? Thanks so much!!