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HELP ME NOW


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9 replies to this topic

#1 terry16

terry16

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Posted 05 March 2016 - 06:05 AM

MY BROWSER HAS BEEN HIJACK BY A VIRUS DNS UNLOCKER.

AFFECTED ALL BROWSERS.

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:38:01, on 05/03/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0020)
Boot mode: Normal
 
Running processes:
C:\Program Files\WindowsApps\Microsoft.Messaging_2.13.20000.0_x86__8wekyb3d8bbwe\SkypeHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
c:\Program Files (x86)\Cyberlink\YouCam\YouCamService.exe
C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Freemake Shared\ProductUpdater\ProductUpdater.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Deluge\deluge.exe
C:\Users\terenceche\Downloads\Computer Clean-Up Kit\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\coIEPlg.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_71\bin\ssv.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_71\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\coIEPlg.dll
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ProductUpdater] C:\Program Files (x86)\Common Files\Freemake Shared\ProductUpdater\ProductUpdater.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [OneDrive] "C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_091C17579DBA6E009449F98F934863C3] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\17.3.6201.1019_1\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\17.3.6201.1019_1\amd64"
O4 - HKCU\..\RunOnce: [Uninstall C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64] C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\terenceche\AppData\Local\Microsoft\OneDrive\17.3.6281.1202\amd64"
O4 - HKCU\..\RunOnce: [*NPE] "C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NSBU_22.5.0.124\NPE.exe" /POSTFIX
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Office15\ONBttnIE.dll/105
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O13 - Gopher Prefix: 
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 82.163.142.7 95.211.158.134
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 82.163.142.7 95.211.158.134
O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: AdaptiveSleepService - Unknown owner - c:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: BTDevManager - Unknown owner - C:\Program Files (x86)\REALTEK\Realtek Bluetooth\BTDevMgr.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Freemake Improver - Freemake - C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe
O23 - Service: FreemakeVideoCapture - Ellora Assets Corp. - C:\Program Files (x86)\Freemake\CaptureLib\CaptureLibService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem25.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\WINDOWS\system32\Hpservice.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - c:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Mobile Broadband HL Service - Unknown owner - C:\ProgramData\MobileBrServ\mbbservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Norton Security with Backup (NSBU) - Symantec Corporation - C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\NSBU.exe
O23 - Service:  HP SimplePass Service (omniserv) - Softex Inc. - C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: Cyberlink RichVideo64 Service(CRVS) (RichVideo64) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo64.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Avast SecureLine (SecureLine) - Unknown owner - C:\Program Files\AVAST Software\SecureLine\VpnSvc.exe
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: tbaseprovisioning - Advanced Micro Devices, Inc. - C:\WINDOWS\SysWOW64\tbaseprovisioning.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 12829 bytes

Edited by Queen-Evie, 05 March 2016 - 10:13 AM.
moved from Windows 10 to Malware Removal Logs. HJT logs are allowed only in MRL.


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

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Posted 05 March 2016 - 11:03 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 terry16

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Posted 07 March 2016 - 01:48 PM

SORRY I HAVE DONE THE FIRST TWO STEPS.COULD NOT POST THE LOG BECAUSE I TRIED IT BEFORE I READ THE POST-ALL DELETED.BUT HERE IS THE LOG FOR FARBAR.PROBLEM IS PARTIALLY SOLVED BUT MY SYSTEM IS SLOW AND SEEMS STILL HAS A LOT OF VIRUSES.THE BROWSER TAKES A LOT OF TIME TO LOAD.
 
 
 
 
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:05-03-2016 01
Ran by terenceche (administrator) on DRNGWA (07-03-2016 18:33:48)
Running from C:\Users\terenceche\Downloads
Loaded Profiles: terenceche (Available Profiles: terenceche)
Platform: Windows 10 Home Version 1511 (X64) Language: English (United Kingdom)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(AMD) C:\Windows\System32\atiesrxx.exe
(Advanced Micro Devices, Inc.) C:\Windows\SysWOW64\tbaseprovisioning.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
(Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
(Microsoft Corporation) C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
() C:\Program Files (x86)\Realtek\REALTEK Bluetooth\BTDevMgr.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\nsbu.exe
(Ellora Assets Corp.) C:\Program Files (x86)\Freemake\CaptureLib\CaptureLibService.exe
(Microsoft Corporation) C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
() C:\Program Files\CyberLink\Shared files\RichVideo64.exe
() C:\ProgramData\MobileBrServ\mbbService.exe
() C:\Program Files\AVAST Software\SecureLine\vpnsvc.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.29.5\GoogleCrashHandler.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.29.5\GoogleCrashHandler64.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBrokerDsktop.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\nsbu.exe
(Hewlett-Packard) C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBroker.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(CyberLink Corp.) C:\Program Files (x86)\Cyberlink\YouCam\YouCamService.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe


#4 nasdaq

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Posted 07 March 2016 - 02:16 PM

The FRST log is not complete.

Please post again.

If you need more space use a 2nd post for the Addition.txt file.

#5 nasdaq

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Posted 13 March 2016 - 08:53 AM

Are you still with me?



#6 terry16

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Posted 14 March 2016 - 04:31 AM

sorry.i have attached the file now.

Attached Files

  • Attached File  FRST.txt   70.79KB   5 downloads


#7 nasdaq

nasdaq

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Posted 14 March 2016 - 08:51 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
URLSearchHook: HKU\S-1-5-21-3719833260-3083536140-2909629863-1002 - (No Name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
FF Plugin-x32: @foxitsoftware.com/Foxit PhantomPDF Plugin,version=1.0,application/vnd.xdp -> C:\Program Files (x86)\Foxit PhantomPDF\plugins\npFoxitPhantomPDFPlugin.dll [No File]
FF Plugin-x32: @foxitsoftware.com/Foxit PhantomPDF Plugin,version=1.0,application/vnd.xfdf -> C:\Program Files (x86)\Foxit PhantomPDF\plugins\npFoxitPhantomPDFPlugin.dll [No File]
FF Extension: Search Know - C:\Users\terenceche\AppData\Roaming\Mozilla\Firefox\Profiles\5nwao8pj.default\Extensions\{53c958d3-054a-4cf9-9219-006db252fa2f}.xpi [2015-12-20] [not signed]
CHR RestoreOnStartup: Default -> "hxxp://searchinterneat-a.akamaihd.net/h?eq=U0EeCFZVBB8SRggUdVpdUQ9HQxgTcl9cTA0XF1MOIQ8MVxQSQAMQcA1bAltEGQcFIk0FA1oDB0VXfV5bFElXTwhwJVhKAlEmSFtHL04="
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\terenceche\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.8.823\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Extension: (Hola) - C:\Users\terenceche\AppData\Local\Google\Chrome\User Data\Default\Extensions\bkommgglgedojaffpdbadghkofkjfiej [2016-03-05]
CHR Extension: (Hola - Unlimited Proxy VPN) - C:\Users\terenceche\AppData\Local\Google\Chrome\User Data\Default\Extensions\opalpjjboefohnelaemnhdhlceibbcgl [2016-03-05]
CHR HKLM\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\Exts\Chrome.crx [2016-03-04]
CHR HKLM-x32\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security with Backup\Engine\22.5.2.15\Exts\Chrome.crx [2016-03-04]
C:\Users\terenceche\AppData\Roaming\Mozilla\Firefox\Profiles\5nwao8pj.default\Extensions\{53c958d3-054a-4cf9-9219-006db252fa2f}.xpi
C:\Users\terenceche\AppData\Local\Google\Chrome\User Data\Default\Extensions\bkommgglgedojaffpdbadghkofkjfiej
C:\Users\terenceche\AppData\Local\Google\Chrome\User Data\Default\Extensions\opalpjjboefohnelaemnhdhlceibbcgl

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please post the logs.

Include the Addition.txt file that was created by the Farbar tool.

Let me know what problem persists.

#8 terry16

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Posted 14 March 2016 - 02:19 PM

I did everything with FRST scanned and reboot.Log attached.

The next scans showed nothing and clean.

System looks perfectly fine now.

Thanks so much.

Attached Files



#9 nasdaq

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Posted 15 March 2016 - 07:18 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#10 nasdaq

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Posted 21 March 2016 - 06:56 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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