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AdwCleaner hanging at "Searching for generic elements"


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#1 gkarasik

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Posted 04 March 2016 - 03:43 PM

Hi,
 
I am trying to run AdwCleaner 5.037 on a Win7 Ent/Sp1 box (fully patched). AdwCleaner starts okay. I press Scan, and it loads the database, then hangs indefinitely at "Searching for generic elements." Please can anybody suggest how I might fix this?
 
GaryK

Edited by Queen-Evie, 04 March 2016 - 03:48 PM.
moved from Windows 7 to the appropriate forum


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#2 quietman7

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Posted 04 March 2016 - 06:33 PM

Xplode just released a new version to fix an issue with AdwCleaner not launching properly and hanging at "Searching for generic elements" but advised the scan can be slow with older operating systems. He is going to try to make it faster for future versions...see this topic.

Try performing the scan in safe mode. If you still encounter the issue, then report it in the topic link above.
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#3 gkarasik

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Posted 04 March 2016 - 06:49 PM

I'm using the latest version (5037). Will try in Safe Mode, but it is a client machine so I can't try this until Monday.



#4 quietman7

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Posted 04 March 2016 - 07:30 PM

I understand.
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#5 gkarasik

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Posted 05 March 2016 - 07:42 PM

I understand.

 

I was able to try, per your suggestion, in Safe Mode. No joy. I have reposted the question at the topic site URL you listed above. Thanks for your help. I am going from here to the donation page.

 

GaryK



#6 quietman7

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Posted 05 March 2016 - 07:50 PM

You're welcome and we thank you for the donation.

Xplode is subscribed to that topic and should receive a notification that another reply was made. However, he works at another forum so please be patient.
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#7 gkarasik

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Posted 06 March 2016 - 01:14 PM

You're welcome and we thank you for the donation.

Xplode is subscribed to that topic and should receive a notification that another reply was made. However, he works at another forum so please be patient.


Just following up: I DLd v5.1, and it seems to have cleared up this problem. AdwCleaner v5.1 is now much slower than previous versions, hanging for a long time at "Searching for folders...," but it does complete its scan.

GaryK

Edited by gkarasik, 06 March 2016 - 01:16 PM.


#8 quietman7

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Posted 06 March 2016 - 01:51 PM

Glad to hear the scan completed. As I said, Xplode is aware abd is going to try to make it faster for future versions.
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#9 gkarasik

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Posted 06 March 2016 - 01:56 PM

Glad to hear the scan completed. As I said, Xplode is aware abd is going to try to make it faster for future versions.

Glad to hear the scan completed. As I said, Xplode is aware abd is going to try to make it faster for future versions.


Thanks!

GaryK

#10 quietman7

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Posted 06 March 2016 - 04:53 PM

You're welcome.
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